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Lab East Admin - Client Engagement Executive

The Innovation Institute -
Remote

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Job Details

Full-time
$100,000 - $130,000 a year

Qualifications

LinkedIn
Collaborate with healthcare professionals
Project reporting
Biotechnology
Master's degree in business administration
Staff supervision
Master of Health Administration
Market analysis
Team supervision
Startup experience
Master of Public Health
Identifying new business opportunities
Product discovery
Networking through cold outreach
Client relationship development
Project communication management
Collaboration with product development teams
Bachelor's degree
Product innovation strategy
Task prioritization
Market research experience within healthcare industry
Product management
Master of Science
Customer engagement
Project management experience in healthcare
Client management
Mentoring
Leading team collaboration initiatives
Master's degree in public health
Business development within healthcare

Full Job Description

Join the Team - Where Innovation Meets Opportunity
As the Client Engagement Executive for the Inneo Lab (the Lab), you will be part of a team that is breaking ground with a unique company and business model. The Client Engagement Executive will serve as the onsite ambassador for Inneo Lab to establish a presence and act as the relationship lead for MultiCare and other member health systems as needed, regularly interfacing with key opinion leaders, administration, physicians and general staff to source commercialization opportunities and accelerate commercialization of new products and business ventures.

The Client Engagement Executive reports to the Director of Client Engagement and is supported by national teams of professionals in the areas of Product Development, Product Management & Commercialization to bring innovative medical products from concept to market. The Client Engagement Executive is responsible for building and growing relationships with system executives and innovators and integrating into the fabric of the MultiCare community and building a culture of innovation and collaboration. The Client Engagement Executive will effectively navigate organizational structures, identify and guide potential commercialization opportunities, and demonstrate the unique value Inneo provides to MultiCare. The work is both stimulating and purposeful, as you help achieve the company mission “sparking solutions to healthcare’s toughest problems.”

Key Elements of the Position
Reporting to the Director of Client Engagement of Inneo Lab, you are responsible for leading innovation at MultiCare to build an engagement and outreach program that identifies unmet needs and commercialization opportunities but also actively shepherds’ projects through the entire end-to-end innovation process. Acting as an advocate and conduit, you will maintain ongoing communication between innovators and health system stakeholders, gather critical data, and ensure alignment at every stage—from early concept validation to downstream development and commercialization. This role is pivotal in driving momentum, removing barriers, and championing each initiative to successful outcomes.

Responsibilities include the following:

Serve as principal catalyst at MultiCare for Inneo Lab’s mission to create, support and sustain a culture of innovation and to transform healthcare through collaboration.
Cultivate and nurture productive relationships with executives and key stakeholders at MultiCare.
Review and screen submissions from MultiCare for appropriate scope and opportunity based on market and clinical need.
Lead efforts to engage clinicians at MultiCare in structured “Painstorming” to define and understand problems and brainstorming efforts to generate commercially viable product concepts.
Collaborate with clinicians to define/refine problem statements, understand unmet needs, and validate market assumptions.
Conduct early-stage market assessments to evaluate opportunity viability.
Collaborate with fellow team members and integrate with other teams to facilitate a transparent process.
Regularly track and report on innovation pipeline for MultiCare and the Lab
Lead other projects as assigned by the Director of Client Engagement

Skills, Knowledge, & Abilities

Learn Inneo’s business model, culture, and innovation process.
Ability to identify commercialization opportunities and unmet needs.
Comfortable and experienced with cold outreach (LinkedIn, email, networking) and pitching our model to industry to uncover opportunities, initiate conversations, and build relationships.
Able to understand and pitch early concepts to industry to gauge commercial opportunities and enable decision making regarding additional internal investment into product development.
Adept at building and fostering productive executive level relationships and buy in
Willingness to collaborate on initiatives outside direct domain and respective health systems.
Excellent organizational, project management and communication skills
Self-starter and fast learner who thrives in evolving environments—able to pivot, adapt, and be scrappy. Comfortable executing and delivering on commitments with limited supervision and training.
Energetic, personable, and motivational with highly collaborative style
Capable of prioritizing and multitasking with solid problem-solving skills.
Comfortable working on undefined projects that challenge finding solutions to unarticulated needs.
Passion for new products, startup businesses, and ideas.
Ability to lead facilitated innovation, brainstorming and related activities.
Business and technical capability to design and implement online innovation challenges.
Effectively delegate tasks and mentor other colleagues and associates
Demonstrates curiosity and a willingness to learn and implement new concepts and tools.

Background Required
Bachelor’s degree or 8+ years working in healthcare, biotech, or innovation.

Preferred experience

Exposure to innovation ecosystems, bio design programs, startup environments, MedTech commercialization or tech transfer.
Advanced degree (MBA, MPH, MHA, MS or related)
Prior experience at MultiCare Health System

About Inneo Lab
Co-creating transformative products, processes, and technologies. With twenty-five products successfully commercialized, we translate ideas into transformative products. We leverage our nationwide clinical network to identify pain points, determine market viability, refine design, and highlight commercialization opportunities.

About Inneo
Founded as the Innovation Institute in 2013 with the goal of building a new kind of innovation platform, Inneo has evolved into a multifaceted healthcare organization. We are committed to working tirelessly to write the next chapter of healthcare, while simultaneously supporting the health systems currently delivering care and the communities they serve.
Inneo is an independent, for-profit LLC owned by non-profit health systems, driving better healthcare outcomes through Innovation. We are a healthcare innovation engine designed to meet the challenges of today head-on, while working to discover bold solutions f. the problems on the horizon. Our unique model enables us to support our Member-Owners and other health systems across a wide range of services and functions. For more information, please visit inneo.health.

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