Top 19906 Client multi site manager Jobs

Director, Training and Quality Assurance
Intelogix —Remote
- Full-time
- Remote
- HIPAA
- Senior level
- 4 years
Child Psychiatrist
Interborough Developmental and Consultation Center —Brooklyn, NY
- $350,000 - $375,000 a year
- Full-time
- Bilingual
- Background check
- Medicine
- Profit sharing
- Health savings account
Quick Apply
Senior Construction Manager Health Care
EPIC HCM —Tarzana, CA
- $125,000 - $185,000 a year
- Full-time
- Schematics
- Construction site
- 5 years
- Health insurance
- 401(k)
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Senior Electrical Project Manager - DATA CENTERS
Posting on Behalf of another company —Columbus, OH
- $150,000 - $185,000 a year
- Full-time
- Construction site
- 5 years
- Office
- Relocation assistance
- Health insurance
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Clinical Site Manager, Physical Therapist
Family Health Centers of San Diego —El Cajon, CA
- $90,000 - $154,885 a year
- Full-time
- CPR Certification
- Clean driving record
- BLS Certification
- Paid holidays
- Health insurance
Quick Apply
Clinical Site Manager, Physical Therapist
Family Health Centers of San Diego —Lemon Grove, CA
- $90,000 - $154,885 a year
- Full-time
- CPR Certification
- Clean driving record
- BLS Certification
- Paid holidays
- Health insurance
Quick Apply
Nuclear Medicine Technologist - Regional Staffing Manager
CDL NUCLEAR TECHNOLOGIES LLC —Arcadia, CA
- Full-time
- Hospital
- Outpatient experience
- Clinic
- Travel reimbursement
- Paid holidays
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Accounting Manager(Multi-facility organization)
Alamo Health Management —San Ramon, CA
- $110,000 - $120,000 a year
- Full-time
- Background check
- Oracle
- CPA
- Health insurance
- Dental insurance
Quick Apply
Tax Manager
SD Associates PC —Elkins Park, PA
- $120,000 - $160,000 a year
- Full-time
- Hybrid work
- CPA
- Research
- Office
- Disability insurance
- Health insurance
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Electrical Estimator - Industrial Construction
Byers Industrial Services —Gibsonville, NC
- $90,000 - $125,000 a year
- Overtime
- Hybrid work
- Construction site
- Office
- Microsoft Office
- Health insurance
- Dental insurance
Quick Apply
Project Manager
Tri Cat Restoration —Salem, MO
- $40,000 - $50,000 a year
- Weekends as needed
- Background check
- PMP
- Construction site
Quick Apply
Interior Designer
Woodcliff Builders —Campbell, CA
- From $85,000 a year
- Full-time
- Construction site
- Residential
- In-person
- Health insurance
- 401(k)
Quick Apply
Biorepository Operations Director
Confidential —Arlington, VA
- Weekends as needed
- Hybrid work
- Background check
- Microsoft Office
- 3 years
Quick Apply
Director of Operations
Ramsey Companies, Inc. —Wapato, WA
- From $150,000 a year
- Full-time
- Clean driving record
- Inventory control
- Customer service
- Fuel card
- Relocation assistance
Quick Apply
Director of Real Estate & Development
Shreveport Housing Authority —Shreveport, LA
- From $125,000 a year
- Full-time
- Hybrid work
- 3 years
- Finance
- Driver's License
- Paid holidays
- Health insurance
Quick Apply
Fabrication Project Manager
AKJOHNSTON Group —Anaheim, CA
- From $90,000 a year
- Full-time
- Background check
- Up to 50% travel
- Sales
- Health insurance
- Dental insurance
Quick Apply
Site Safety Manager, Construction
CEG Solutions —Albany, NY
- $105,000 - $130,000 a year
- Weekends as needed
- Background check
- OSHA
- Construction site
Quick Apply
Professional Land Surveyor, PLS In-Office (10 years Experience Required)
JSD Professional Services, Inc —Madison, WI
- $70,000 - $100,000 a year
- Extended hours
- Civil engineering
- Research
- Office
- Health savings account
- Health insurance
Quick Apply
Associate Architect / Architect III - Project Architect - Onsite in Madison, WI
Knothe & Bruce Architects, LLC —Middleton, WI
- $77,220 - $100,500 a year
- Full-time
- Customer service
- Computer literacy
- Writing skills
- Health savings account
- Health insurance
Quick Apply
Speech Language Pathologist
Easterseals Hawaii —Hilo, HI
- $40 - $43 an hour
- Part-time
- Microsoft Excel
- Microsoft Outlook
- Current TB test

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Director, Training and Quality Assurance

Intelogix -
Remote

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Job Details

Full-time

Qualifications

Program design
Customer satisfaction tracking
Customer engagement
Client management
Customer support
Project leadership

Full Job Description

Who we are:

InteLogix is a leading provider of integrated solutions, utilizing cutting-edge technology to provide exceptional customer experiences. Our commitment to excellence and innovation has enabled us to redefine industry standards and create brighter futures for our clients and their customers. We are dedicated to making lives better through our empathetic customer engagement and advocacy for our clients' brands and reputations.

Position Summary

The Director of Training and Quality is responsible for designing, leading, and continuously improving training, quality assurance, and performance programs across customer service operations within a Business Process Outsourcing (BPO) environment. This role ensures frontline teams, supervisors, and support functions are equipped to deliver consistent, high-quality customer experiences that meet or exceed client expectations, contractual KPIs, and compliance requirements. The Director partners closely with Operations, Workforce Management, HR, and Client Services to drive performance outcomes, reduce defects, improve customer satisfaction, and support scalable growth.

Key Responsibilities

Training Strategy & Execution

Develop and execute a comprehensive training strategy aligned to customer service delivery goals, client requirements, and business growth.
Oversee onboarding, new hire training, nesting, and transition-to-production readiness for multiple programs.
Lead the design and implementation of continuous learning programs (refresher training, upskilling, cross-training, and leadership development).
Ensure training materials, job aids, and knowledge content are accurate, current, and aligned to brand standards and customer experience expectations.
Establish trainer performance standards and coaching routines to ensure training effectiveness and consistency.

Quality Assurance & Performance Improvement

Lead the Quality Assurance (QA) function to ensure customer interactions meet defined standards for accuracy, compliance, empathy, professionalism, and resolution effectiveness.
Define and maintain quality frameworks, scorecards, calibration processes, and audit standards across voice, chat, email, and social channels.
Drive cross-functional root cause analysis and corrective action plans to address performance gaps and recurring defects.
Use QA insights to influence coaching strategies, training enhancements, and process improvements.
Establish governance for quality reporting, trending, and improvement tracking.

Client Partnership & KPI Management

Serve as a key stakeholder in client relationships, ensuring training and quality programs align to SLAs, KPIs, and customer experience targets.
Lead client-facing discussions related to training readiness, quality performance, calibration outcomes, and improvement initiatives.
Translate client requirements into measurable training outcomes and quality standards.
Support RFPs, solution design, transitions, and new client implementations by building scalable training and QA models.

Leadership & Team Development

Lead, coach, and develop Training and QA teams, including managers, supervisors, trainers, QA analysts, and instructional designers.
Set clear performance goals, role expectations, and development plans for team members.
Build a culture of accountability, continuous improvement, and customer-first mindset.
Ensure staffing models support operational demand, ramp schedules, and program expansion.

Process, Tools & Continuous Improvement

Identify and implement tools and technologies to improve training delivery and QA efficiency (eLearning platforms, LMS, QA tools, analytics dashboards).
Partner with Operations and Continuous Improvement teams to improve customer experience, reduce handle time drivers, and increase first contact resolution.
Standardize training and quality processes across sites/programs while allowing flexibility for client-specific needs.
Ensure documentation, workflows, and SOPs remain current and audit-ready.

Compliance & Risk Management

Ensure training and QA processes meet regulatory, privacy, and security requirements (e.g., HIPAA, PCI, GDPR, or client-specific compliance standards).
Maintain audit readiness and ensure quality monitoring supports compliance adherence.
Implement controls to ensure consistent policy communication and behavioral reinforcement across programs.

Required Qualifications

Bachelor’s degree in Business, Education, Organizational Development, Communications, or related field preferred.
8+ years of progressive experience in customer service operations, training, quality, or performance management within a BPO or contact center environment.
4+ years of leadership experience managing multi-layer teams (managers, supervisors, analysts, trainers).
Proven experience building scalable training and quality programs across multiple accounts and/or sites.
Strong knowledge of contact center KPIs and drivers, including CSAT, NPS, FCR, AHT, QA scores, compliance, and retention.
Experience leading client-facing meetings and performance reviews.

Preferred Qualifications

Experience supporting multi-channel customer support environments (voice, chat, email, social).
Familiarity with instructional design methodologies (ADDIE, adult learning principles, blended learning).
Experience with LMS platforms and QA tools
Lean Six Sigma certification or continuous improvement experience strongly preferred.
Experience in high-growth, fast-changing BPO environments with multiple concurrent client requirements.

Key Skills & Competencies

Strategic leadership and stakeholder management
Training program design and facilitation excellence
Quality management systems and calibration expertise
Data-driven decision-making and performance analytics
Root cause analysis and continuous improvement execution
Strong client communication and presentation skills
Change management and operational partnership
Ability to influence across functions without direct authority
High attention to detail with strong execution discipline

Apply Now

Refine Your Search

client multi site manager jobs

Director, Training and Quality Assurance

Child Psychiatrist

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Clinical Site Manager, Physical Therapist

Clinical Site Manager, Physical Therapist

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Director of Real Estate & Development

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