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Client Service Program Manager

StrategicSource, Inc.
Remote

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Job Details

13 days ago

Qualifications

Managing customer accounts
Microsoft Excel
Customer relationship building
Microsoft Outlook
Team leadership
Presentations for conferences or internal meetings
Managing clients in a customer support role
Account management experience

Full Job Description

At StrategicSource, Inc., we believe that empowering clients through exceptional service is the key to success. As a Client Service Program Manager, you'll be at the heart of this mission. You'll work closely with multiple client accounts, fostering relationships that lead to high satisfaction and program growth. Your role is pivotal in maintaining clear, empathetic communication and delivering measurable results that align with client goals. With a proactive mindset and strong problem-solving skills, you'll ensure that clients feel supported and valued every step of the way.

You'll thrive in this position if you're adaptable and enjoy navigating dynamic environments. We value empathy, patience, and the ability to remain composed under pressure. As you engage with clients at all organizational levels, your executive presence will shine, reinforcing the value StrategicSource brings.

Domestic travel is required for this position. This position could be remote, hybrid, or in-office. StrategicSource (SSI) is a veteran-owned company located in Savage, Minnesota. SSI offers competitive salaries and benefits and has been placed on the Minnesota Best Places to Work list. If you're ready to contribute to a values-driven team and grow your career, we invite you to apply today!

Responsibilities:

Serve as a strategic partner to clients, building strong relationships with C-level executives, day-to-day management, and key stakeholders
Lead client onboarding, coordinate invoice collection, and manage documentation to ensure smooth program setup
Develop, execute, and maintain customized client workplans that align with strategic goals
Provide regular updates to clients on engagement status, key performance metrics, and delivered value
Coordinate the rollout of new projects and services; present findings and completed recommendations or audits to clients
Proactively identify opportunities to improve client satisfaction and drive additional value
Collaborate with internal teams to ensure deliverables meet or exceed client expectations
Keep internal leadership informed of client status, potential risks, and key milestones
Address and resolve client concerns promptly and effectively
Support contract renewals and extensions by demonstrating program success, ROI, and long-term value
Deliver exceptional customer service in all client interactions

Qualifications:

BA/BS in Business and/or MBA
Minimum of 5 years of experience in leadership and project management roles
Minimum of 5 years of customer service or client-facing experience, including working with C-level executives
Strong written, verbal, and presentation skills, with the ability to communicate effectively with executive-level clients
Proven account management expertise with the ability to manage multiple clients and priorities
Self-motivated and highly organized, with excellent time management and follow-through
Demonstrated ability to build and maintain strong, trust-based client relationships
Proficient in Microsoft Office Suite (Excel, Outlook, Word, PowerPoint)

About Company

StrategicSource, Inc. (SSI) is a veteran-owned, values-driven company founded in 1992 and located in Savage, Minnesota, with the idea of delivering innovative spend management solutions to increase profits. SSI helps clients reduce costs, save time, and improve profitability through the effective management of services and supplies. With over 30 years of experience, StrategicSource generates real, measurable, and auditable results that help clients become more profitable and more efficient. SSI has been placed on the Minnesota Best Places to Work list and was placed on Inc. Magazine’s list of the fastest-growing private companies in 2025.

www.strategicsource.com

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Refine Your Search

client program manager jobs

Client Service Program Manager

Client Partner Program Manager

Client Success Manager

Client Success Manager

Administrative Program Manager

Program Manager / Coordinator

Senior Program Manager-Client PMO Coordination

Client Experience Manager, Payment Integrity

Client Success Manager

Client Services Manager (Remote)

Processing Manager

Registered Client Administrative Manager

Residential Program Manager

Registered Client Administrative Manager

Program Manager

Residential Manager (Human Services)

Revenue Cycle Manager, Customer Service & Self-Pay

Client Manager - Personal Insurance

Project Manager

Health Homes Care Manager

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