Top 23604 Client solutions executive cross solution Jobs

Client Success Manager
Included Health —Remote
- $93,850 - $122,856 a year
- Full-time
- 5 years
- Urgent Care
- Travel
- Paid parental leave
- Disability insurance
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Associate Business Analyst/Junior BA
Asset Capital Market —Remote
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- Full-time
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- Bachelor of Science
- Finance
- US work authorization
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7d
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Cohere Health —Boston, MA
- $120,000 - $130,000 a year
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- Computer Science
- SQL
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Client Success Manager
Fetch —Remote
- $70,000 - $80,000 a year
- Full-time
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- Google Workspace
- Senior level
- 4 years
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Enterprise Client Success Manager
Accordant —Florham Park, NJ
- $115,000 - $120,000 a year
- Full-time
- Remote
- Mid-level
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Client Executive
Softheon —Philadelphia, PA
- $60,000 - $70,000 a year
- Full-time
- Remote
- Microsoft Word
- Mid-level
- Bachelor's degree
- Paid holidays
- Disability insurance
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Executive Operations Project Manager
Caring for Others —Portland, OR
- $90,000 - $110,000 a year
- Full-time
- Customer service
- HIPAA
- 11+ years
- Paid holidays
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10d
Senior Account Executive
BrawnMedia —Albany, NY
- $55,000 - $65,000 a year
- Full-time
- Hybrid work
- Microsoft PowerPoint
- Mid-level
- Contracts
- Health insurance
- Dental insurance
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Associate Executive Director - Corporate Compliance Officer
North Charles Mental Health Research and Training Foundation, Inc —Cambridge, MA
- $73,000 - $80,000 a year
- Full-time
- HIPAA
- Office
- Master's degree
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Director of Business Development
Naylor LLC —Schaumburg, IL
- Full-time
- Hybrid work
- 6 years
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Sales Representative & B2B Business Development
Confidential —New Holland, PA
- From $75,000 a year
- Full-time
- Hybrid work
- Background check
- Up to 50% travel
- Mid-level
- Travel reimbursement
- Flexible schedule
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Senior Manager, Customer Data Solutions
Next Level Performance —New Brunswick, NJ
- $110,000 - $140,000 a year
- Part-time
- Hybrid work
- Azure
- HIPAA
- 3 years
- Health insurance
- Dental insurance
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Commercial Lines Account Executive - Service Professional
Hometown Insurance Agency of Long Island, Inc. —Bohemia, NY
- $65,000 - $105,000 a year
- Full-time
- Background check
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
Territory Sales Manager-Battery Monitoring Solutions
Parameter —Raleigh, NC
- $100,000 - $125,000 a year
- Full-time
- Hybrid work
- 5 years
- Data analysis skills
- Analysis skills
- Health savings account
- Health insurance
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Office Assistant
Bridgeford Trust Company —Pierre, SD
- $44,474.35 - $53,560.51 a year
- Weekends as needed
- Office
- Bachelor's degree
- US work authorization
- Health savings account
- Paid holidays
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3d
Fleet Car Sales Executive
Performance Ford —Woods Cross, UT
- $75,000 - $150,000 a year
- Full-time
- Clean driving record
- Sales
- English
- Health savings account
- Disability insurance
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7d
Program Manager
Shermco Industries, Inc. —Irving, TX
- $165,000 - $190,000 a year
- Full-time
- Sales
- 5 years
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Service Plumbing Project Manager
SILICON VALLEY MECHANICAL —San Jose, CA
- $100,000 - $140,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Schematics
- Health savings account
- Paid holidays
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Executive Operations Project Manager
Caring for Others —Scottsdale, AZ
- $90,000 - $110,000 a year
- Full-time
- Customer service
- HIPAA
- 11+ years
- Paid holidays
- Dental insurance
Quick Apply
10d

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Client Success Manager

Included Health -
Remote

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Job Details

Full-time
$93,850 - $122,856 a year

Benefits

Paid parental leave
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Adoption assistance
Parental leave
Vision insurance

Qualifications

Customer communication

Full Job Description

Job Summary:

The Client Success Manager (CSM) is a customer success professional responsible for achieving Retention, Upsell and NPS targets for their portfolio of customers in addition to other key OKRs. The CSM plays a critical role in cultivating client relationships serving as a trusted advisor, understanding and advancing client strategy aligned to Included Health services and solutions. The CSM is an expert in Included Health offerings reselling their value and deepening the partnership between the client and IH by providing strategic thought leadership and business insights showcasing member outcomes and progress towards client ROI.

Responsibilities:

Portfolio Management: Serve as the client success manager for a portfolio of large, complex clients with revenue under management of 3m+ ARR consistently reselling the value of IH services and solutions while seeking opportunities to deepen the partnership.
Client Goals & Strategy: Develop a deep understanding of client strategy, partnering with clients to develop measurable goals and define desired business outcomes for their relationship with Included Health.
Retention & Upsell Plan: Establish and maintain Retention and Upsell Plan (RUP) for each assigned client. Engage IH cross functional partners to proactively and intentionally drive client health including member utilization and client ROI to meet client expectations and deliver on contractual commitments.
Member Engagement, Utilization & Marketing: Consult with clients fostering alignment to IH Marketing Best Practices. Partner with the Included Health’s Marketing team to define and execute a holistic member engagement strategy aligned to contractual commitments.
Upsell & Expand: Resell the value of Included Health services, products and solutions, identifying and cultivating upsell opportunities consistently seeking opportunities to expand and deepen the relationship.
Business Reviews: Deliver recurrent business reviews demonstrating progress towards and achievement of shared success measures including member engagement, utilization, clinical impact, PGs and ROI while demonstrating a strategic command of the client’s experience and linking results to the client’s desired business outcomes and goals.
Relationship: Conduct recurrent Partnership Connect meetings with day to day client contacts galvanizing the partnership and creating a trusted advisor bond. Cultivate professional relationships and trusted advisor status with client executives and consultants. Collaborate with vendors in the client’s benefits ecosystem to optimize the member experience and the client investment.
Client Onboarding: Understands client contractual commitments, partners with clients to establish recurrent partnership connections and business reviews. Ensures client expectations are well managed and effectively aligned to contract. Serves as the internal IH client advocate. Represents CS in client Launch Command activities.
Renewal Management: Negotiate price increase at renewal, actively seeking opportunities to expand IH services and offering while ensuring renewal is executed with most current IH contract terms.
Escalation Management: Mitigate churn risk and proactively engage cross-functional IH business partners to advance client strategy while serving as the client’s advocate within IH.
CS Operations & Other Tasks: Maintain CS and CRM Platforms in keeping with CS leadership expectations / CS Playbooks. Document all client interactions and follow-up in appropriate IH systems and to clients via email to deliver on client commitments and document expectations.
CS Initiatives: Participate in special projects to improve effectiveness of CS, and client and member experience as needed.

Qualifications:

Customer Success: 5+ years client success experience serving Fortune 500 clients with expertise in benefits and healthcare.
Communication: Exceptional written and verbal communication skills. Exceptional presentation skills. Able to articulate a compelling value proposition, deliver insights, and manage difficult conversations. Executive presence, ability to consult with and influence executives.
Results: Ability to work cross-functionally to deliver client contractual commitments and results.
Accountable: Take personal accountability for decisions, actions, and processes needed to support long term client relationships.
Data Driven: Analyze and interpret data deriving insights that support value delivery for clients.
Change Agent: Ability to work autonomously in a fully remote, fast paced, rapidly changing environment, with a high degree of ambiguity serving as a champion of change.
Passion: Driven by Included Health’s mission of raising the standard of health care for everyone.
Growth Mindset: Solution focused, curious, lifelong learner, optimistic problem solver.
Travel: Ability to travel up to 25%
Previous corporate experience in roles at organizations such as digital health point solutions, carriers, third-party administrators (TPAs), consultants, population health management firms, or related fields is preferred.

The base salary range for this full-time position is $93,850.00 – $122,856.00 per year in the United States. This posted range reflects the portion of our internal salary band that is currently funded for new hires in this role across our standard labor markets (Zones A–C).

For context, these markets include Zone A (e.g., Phoenix AZ, San Antonio TX, Columbus OH, Charlotte NC), Zone B (e.g., Chicago IL, Denver CO, San Diego CA, Houston TX), and Zone C (e.g., Los Angeles CA, Seattle WA, Washington, D.C., Boston MA). At this time, we are not budgeting for hires in higher-cost Zone D markets (e.g., San Francisco Bay Area CA, New York City NY, San Jose CA) for this role. Within this range, individual pay is determined by work location, skills, experience, and internal equity. We use structured salary bands and geographic zones based on cost of labor to keep pay fair and consistent.

Benefits & Perks:

In addition to receiving a great compensation package, the compensation package may include, depending on the role, the following and more:

Bonus

Equity

Remote-first culture

401(k) savings plan through Fidelity

Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)

Paid Time Off ("PTO") and Discretionary Time Off (“DTO")

12 weeks of 100% Paid Parental leave

Family Building & Compassionate Leave: Fertility coverage, $25,000 for surrogacy/adoption, and paid leave for failed treatments, adoption or pregnancies.

Work-From-Home reimbursement to support team collaboration home office work

Your recruiter will share more about the salary range and benefits package for your role during the hiring process.

About Included Health

Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included. Learn more at includedhealth.com.

Included Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Included Health considers all qualified applicants with arrest or conviction records in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, and California law.

Included Health uses AI-assisted tools at select stages of the hiring process to enhance efficiency, consistency, and communication. AI does not make hiring decisions—final decisions are made exclusively by our recruiting and hiring teams.

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Refine Your Search

client solutions executive cross solution jobs

Client Success Manager

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