Top 62624 Client solutions executive Jobs

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Client Manager, Customer Success
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Continuity Planner

MBL Technologies -
Washington, DC

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Job Details

Full-time
9 days ago

Benefits

401(k)
Paid time off
401(k) matching
Employee discount

Qualifications

Training program design for professional development
Emergency preparedness education
Microsoft Excel
Data analysis reporting
Performance Reporting
Data reporting
Technical report writing
Adult education instructional development
Policy & process development
Corporate training teaching experience
Bachelor's degree
Contingency planning
Meeting facilitation
Emergency response planning
Productivity software
Policy Development

Full Job Description

MBL Technologies, Inc. offers a diverse set of management and technology consulting services to Federal government and commercial markets. Our solutions are tailored to support each client’s mission, accounting for their unique needs and operating environments to ensure success. We bring the right people, capabilities, and expertise together to assist our clients with enabling their mission. Together our individual differences drive successful business results.

If you are transitioning from military to civilian life, have prior service, are a retired veteran, or a member of the National Guard or Reserves, or spouse of an active military service member, we encourage you to apply. Please visit our webpage for information on our policies and benefits for the military and veteran community.

Why Work with Us?

Make an Impact: Work on meaningful projects that support critical missions and drive innovation.
Invest in Your Future: Competitive benefits, 401(k) match, and professional development opportunities.
Be Part of Something Bigger: Join a collaborative team that values community engagement, volunteerism, and employee connection.

MBL Technologies is seeking a Continuity Planner to provide on-site consulting support to a large federal organization in Washington, DC. This role supports the development, implementation, and continuous improvement of continuity of operations (COOP) and business continuity programs, with a strong emphasis on training, exercises, stakeholder coordination, and operational resilience.

The Continuity Planner will work closely with federal leadership, planners, and operational staff to strengthen continuity capabilities through plan analysis, exercise design and facilitation, after-action reporting, and policy alignment. The ideal candidate brings hands-on experience supporting federal or SLTT organizations in emergency management, continuity planning, and national security–related preparedness efforts.

This position is onsite five days per week in the DC metro area and requires an active Top Secret clearance.

Key Responsibilities:

Support the development, refinement, and maintenance of Continuity of Operations (COOP) and Business Continuity plans for a large federal organization.
Assist with business process analysis (BPA) and business impact analysis (BIA) efforts to identify mission-essential functions and continuity requirements.
Design, plan, and facilitate discussion-based and operations-based exercises, including tabletop and interagency exercises, to validate continuity plans and improve readiness.
Lead or support exercise planning workshops, working groups, and senior leader engagements, translating exercise outcomes into actionable improvements.
Conduct situation analysis, qualitative data collection, and after-action reporting, delivering clear recommendations to inform decision-making and strengthen operational resilience.
Coordinate with stakeholders across multiple organizations and levels of government to ensure alignment with federal continuity guidance and policies.
Provide briefings, reports, and written deliverables for executive and senior-level audiences.
Support continuity-related training development and facilitation, leveraging adult learning principles to enhance stakeholder understanding and preparedness.
Assist with incident management and emergency response support activities as required, including deployment during emergencies.

Required Experience Skills & Qualifications:

Active Top Secret security clearance
Five (5) or more years of experience supporting continuity of operations, business continuity, emergency management, or preparedness programs.
Demonstrated experience supporting continuity plan development, evaluation, or improvement within a federal or SLTT environment.
Experience designing, facilitating, or evaluating training and exercises aligned with federal frameworks (e.g., HSEEP).
Strong experience working with senior and mid-level leaders, including facilitating meetings, briefings, and working groups.
Ability to conduct critical analysis and produce high-quality after-action reports, assessments, and executive-level deliverables under time constraints.
Proficiency with Microsoft Office tools (Word, Excel, PowerPoint, Visio) to develop plans, briefings, and reports.
Strong technical and analytical writing skills.
Ability to deploy in support of emergency or continuity operations.
Experience designing and evaluating large-scale, multi-stakeholder exercises.
Familiarity with federal continuity and emergency management policy, including ISO 22301 and related guidance.
Training or certification in continuity, emergency management, or exercises (e.g., CBCP, ABCP, DRCE, FEMA, DRII).
Proficiency with tools such as WebEOC, ArcGIS, or similar operational coordination platforms.
Bachelor’s degree in emergency management, security studies, global studies, or a related field.

MILITARY OCCUPATIONAL SPECIALTY CODES (MOS codes):

170A, 170D, 17A, 17B, 17C, 17D, 24B, 25B, 47D, 94F, IT, 17 5309, 6203, 9735, 9740, 9890, 9891

CORPORATE CITIZEN:

MBL Technologies’ vision is to make a positive difference – for our people, our customers, and our communities. As such, a commitment to service and excellence has been woven into the very fabric of our culture. MBL employees demonstrate a willingness to consistently go above and beyond and strive for excellence in all we do – championing, protecting, and celebrating the core business through the mission, vision, and values. All are expected to be good corporate citizens, supporting one another and internal corporate initiatives to build a stable business platform and ensure lasting company success.

Benefits:

MBL Technologies offers a competitive salary adjusted for candidate qualifications partnered with an industry-leading benefits package. This package includes incentive plans with corporate and individual-based performance bonuses, 401K, PTO, remote work, health and wellness programs, employee discounts, and learning and development reimbursement.

EEO STATEMENT:

MBL Technologies is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.

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client solutions executive jobs

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