Top 59258 Client solutions executive Jobs

Custom Solutions Manager- Commercial Flooring
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- Health savings account
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Custom Solutions Manager- Commercial Flooring

Shaw Industries Group, Inc. -
Cartersville, GA

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Job Details

Full-time
3 days ago

Benefits

Health savings account
Disability insurance
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Adoption assistance
Parental leave
Employee assistance program
Vision insurance
Life insurance

Qualifications

Customer communication
Customer relationship building
Customer service
Coaching
Project management experience in manufacturing
Team development
Managing design projects
Customer engagement
Client management
Managing projects
Cross-functional team management
Cross-functional communication

Full Job Description

Job Title

Custom Solutions Manager- Commercial Flooring

Position Overview

We are seeking a Custom Solutions Manager to lead the execution of complex, custom commercial flooring projects supporting our West Coast division. This role serves as the central point of coordination across sales, design, estimating, and manufacturing- ensuring projects move efficiently from concept through production and delivery. This is a high-impact, high-visibility role responsible for managing a significant volume of custom work, partnering closely with Account Executives, regional leadership, and cross-functional teams to deliver tailored solutions for our customers. This hybrid role is based in Cartersville, GA and 3-5 days a week are required in office.

Key Responsibilities:

Serve as the primary point of contact for all custom project activity within the West Coast division, supporting Account Executives and regional leadership
Lead the intake, evaluation, and execution of custom project requests submitted through Salesforce or direct communication
Act as a gatekeeper for project feasibility, ensuring all specifications, design details, and requirements are complete and aligned before execution
Partner with design and estimating leadership to assign projects and align resources based on scope, complexity, and timelines
Drive end-to-end project ownership—from initial concept through final production and delivery
Maintain frequent client and stakeholder communication, including project kickoff discussions, status updates, and expectation management
Ensure alignment across cross-functional teams including CAD, sample manufacturing, specifications, rugs, customer service, and production
Support and guide Account Executives on project submission quality and process adherence
Oversee project progression to ensure timelines are met, proactively prioritizing, expediting, and escalating as needed
Review and validate quotes and purchase orders (POs) to ensure alignment with approved project scope
Monitor project financials, identifying off-target budgets or selling expenses and partnering with leadership on resolution
Help maintain and improve project management processes and workflows

Team & Scope:

Lead and coordinate a team of project coordinators, designers, and estimators
Operate as a player/coach, enabling the team while maintaining ownership of project flow and outcomes
Support a high-volume, fast-paced environment with complex, specification-driven work
Partner closely with Regional Vice Presidents (RVPs) and Account Executives (AEs) across the West Coast

Requirements:

3–5+ years of project management experience in a client-facing, cross-functional environment
Experience managing custom, made-to-order, or specification-driven products
Industry experience in one of the following: Commercial flooring, Commercial interiors / A&D (architecture & design), Textiles or related manufacturing
Proven ability to own projects end-to-end
Strong experience working across multiple internal teams (design, manufacturing, customer service, etc.)

Preferred skills and experiences:

Experience within the hospitality segment or specification-driven environments
Knowledge of soft surface flooring (carpet, rugs, Axminster, etc.)
Experience with Salesforce or similar project intake systems
Familiarity with design and estimating processes within manufacturing
Ability to interpret plans, specifications, or design intent

Required Competencies:

Initiate Action
Deliver Compelling Communication
Demonstrate Customer Orientation
Build Trusting Relationships
Coach and Develop Others

Shaw benefits include:

Medical, dental, and vision insurance
Life insurance and disability coverage
Tuition reimbursement
Employee assistance program
Health savings account
Paid Time Off
Parental Leave
401K and Retirement Plans
Product discounts for employees
Adoption assistance
Shaw Family Health Center (Dalton, GA, and Cartersville, GA, locations)

#LI-BT1

#ShawIND

Work Shift

8 Hr non-rotating shift, Hrs fall to in punch day, Observed Calendar, shift starts AM

Shaw Industries is an equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.

Apply Now

Refine Your Search

client solutions executive jobs

Custom Solutions Manager- Commercial Flooring

Account Executive - Public Sector/SLED Sales (NY State)

Director of Wealth Management

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Inside Sales Account Manager Sarasota/Bradenton

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Sales Executive

Physician

Board Certified Behavior Analyst (BCBA)

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Dentist

Director of System of Care (DSOC) Adult & Older Adult

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IT Sales Account Executive – Tennessee Market

Mastercorp Hiring Event in Williamsburg, VA – Bilingual Dispatcher, Houseperson with Driver's License, Housekeeping Supervisors! On the Spot Offers! 7/21/26

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HYBRID BCBA (Board Certified Behavior Analyst)

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