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Technical Semiconductor Inbound Coordinator - $25/hr - Hybrid Remote, 18 mo Contract

Yoh, A Day & Zimmermann Company -
Austin, TX

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Job Details

Contract
$19.60 - $28.00 an hour

Benefits

Health savings account
Disability insurance
Health insurance
Dental insurance
401(k)
Employee assistance program
Vision insurance
Referral program

Qualifications

Cross-functional collaboration
Cross-functional communication

Full Job Description

Technical Semiconductor Customer Service Coordinator / Call Center Specialist
Candidates from Austin, Georgetown, Round Rock or surrounding area will be considered due to onsite requirements. Location: Austin, TX (100% Remote with quarterly onsite requirements)
Work Schedule: Monday – Friday, 10:30 AM – 7:30 PM
Pay Rate: $25 per hour
Benefits offered
Recruiters, we don't work with outside services - NO C2C

Position Overview

Serve as a central point of contact (“one-stop shop”) for all customer service requests
Provide 24x7 call center-style support as the primary customer-facing representative
Manage and resolve customer issues from initiation through completion
Support multiple service channels, including Total Kit Management (TKM), on-demand service, and labor dispatch requests
Collaborate cross-functionally with internal teams to ensure timely issue resolution

Key Responsibilities

Process and manage customer requests via phone and email within SAP CRM system
Create and maintain quotations, sales orders, and service cases in SAP CRM
Coordinate with internal teams including Field Engineering, Logistics, Order Fulfillment, Sales, and Marketing
Monitor and manage customer escalations, ensuring timely and effective resolution
Apply established procedures to troubleshoot and resolve service-related issues
Follow up consistently to ensure customer satisfaction and closure of requests
Maintain accurate documentation and tracking of all customer interactions
Adhere to company business processes, operational procedures, and financial policies

Required Skills & Qualifications

Strong written and verbal communication skills with the ability to use positive, customer-focused language
Fluent in spoken and written English
Ability to manage multiple requests in a fast-paced, customer-centric environment
Strong problem-solving skills and attention to detail
Ability to collaborate effectively with cross-functional teams

Preferred Qualifications

Experience with SAP CRM or similar CRM systems
Knowledge of supply chain processes
Additional language skills for multi-region support
Prior experience in call center, customer support, or service coordination roles

Education

Bachelor’s degree or equivalent work experience required
Master’s degree preferred

Additional Requirements

Must reside in or near Austin, Georgetown, Round Rock, or surrounding areas
Availability to attend onsite team engagements on a quarterly basis

We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh’s network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh’s extensive talent community that will provide you with access to Yoh’s vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include: • Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)

Health Savings Account (HSA) (for employees working 20+ hours per week)
Life & Disability Insurance (for employees working 20+ hours per week)
MetLife Voluntary Benefits
Employee Assistance Program (EAP)
401K Retirement Savings Plan
Direct Deposit & weekly epayroll
Certification and training opportunities

Estimated Min Rate: $19.60
Estimated Max Rate: $28.00

What’s In It for You?
We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh’s network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh’s extensive talent community that will provide you with access to Yoh’s vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include:

Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
Health Savings Account (HSA) (for employees working 20+ hours per week)
Life & Disability Insurance (for employees working 20+ hours per week)
MetLife Voluntary Benefits
Employee Assistance Program (EAP)
401K Retirement Savings Plan
Direct Deposit & weekly epayroll
Referral Bonus Programs
Certification and training opportunities

Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Visit https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process.

For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

By applying and submitting your resume, you authorize Yoh to review and reformat your resume to meet Yoh’s hiring clients’ preferences. To learn more about Yoh’s privacy practices, please see our Candidate Privacy Notice: https://www.yoh.com/privacy-notice

Stay Safe During Your Job Search
Fraudulent recruiting communications have become increasingly common. Emails from Yoh recruiters will only come from an @yoh.com email address. Yoh will never ask candidates to pay fees, purchase equipment, send gift cards, or transfer funds as part of the recruiting or hiring process. If you receive a communication that appears suspicious or requests payment, contact Yoh directly before responding or sharing personal information.
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