Who We Are
At KLS Martin, we offer a unique opportunity to contribute to the success of a dynamic and thriving company whose products are used daily across the world to help surgical patients.
The KLS Martin Group is a worldwide leader in creating surgical solutions for the craniomaxillofacial and cardiothoracic fields. Surgical innovation is our passion, and we are constantly working with surgeons to improve surgical care for their patients. Our product portfolio includes titanium and resorbable implants for reconstruction, innovative distraction devices to stimulate bone lengthening, over 4,000 surgical instruments, and other surgical products designed specifically for CMF and cardiothoracic surgeons.
KLS Martin is an innovative leader in the treatment of CMF deformities and trauma cases. We use Individual Patient Solutions (IPS) by using our proprietary IPS products where CT scans are used to custom design implants that are created specifically for that individual patient. This technology allows our surgeons to provide the best-in-class treatment for their patients.
KLS Martin Guiding Principles
- Established, Privately Held Business Group – Responsive to customers, not shareholders. KLS Martin has manufactured medical products since 1896, and we have sold our products in the United States under the KLS name since 1993. We have always been, and always will be, privately owned.
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Patient Focus – We design products with the patient in mind – CMF, Thoracic & Hand
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Product to Table – Integrated planning, design, manufacturing and distribution process
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Educational Partner – Our primary focus for support is on education
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Inventory Alliance – Inventory management is critical to patient treatment/outcome
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Surgical Innovation is Our Passion – More than just a tagline
What We Offer
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We provide full-time employees with a competitive benefits package, including paid parental leave
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In-house training and professional development opportunities
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A culture of creativity and innovation by drawing on diverse perspectives and ideas to drive surgical innovation
***LOCAL REMOTE ONLY - Must be within 50 miles of Jacksonville, FL ***
Job Summary
Manages invoicing and billing processes with accuracy and efficiency. This role ensures all billing documentation complies with company policies and regulatory requirements while addressing inquiries from customers and sales reps. Additionally, the specialist monitors and reconciles accounts, inputs billing data, and analyzes discrepancies to maintain financial accuracy.
Collaboration with sales, customers, customer service, and finance teams is essential to resolve billing issues and improve processes. Strong attention to detail, knowledge of billing systems
and medical device terminology, and effective communication skills are key to success in this position. Assists with the Bill Only Department as needed.
Essential Functions, Duties, and Responsibilities
- Manage incoming purchase orders, including Bill Onlys, Ship and Replace, GHX, IPS orders, and other EDI platforms. Ensure accurate data entry and proactively update order statuses to accelerate the billing process.
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Prepare approved Bill Only orders for invoicing, resolve discrepancies, and utilize SAP for Bill Only transactions. Maintain strict confidentiality and adhere to all HIPAA guidelines and regulations.
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Validate and replenish surgical product using appropriate platforms. Verify ship-to and replenishment locations in coordination with sales and operations teams. Restock products for Bill Only orders and ensure batch accuracy, resolving any discrepancies as needed.
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Build relationships with sales representatives to assist with surgery product usage inquiries and data entry into Salesforce and SAP. Provide phone and email support for sales and healthcare professionals, escalating issues, when necessary, based on priority and complexity.
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Collaborate with distribution, sales, shipping, warehouse, and carrier personnel to track and expedite deliveries. Follow up with hospitals and/or sales reps to collect purchase orders and clarify discrepancies.
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Contribute to process improvement initiatives and maintain a clean, safe, and organized Bill Only area. Ensure compliance with company policies, and confidentiality requirements.
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Maintain detailed records of customer interactions, transactions, inquiries, and actions taken. Investigate and resolve customer complaints, ensuring high service levels and addressing any discrepancies.
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Additional responsibilities: Perform other related duties as assigned to support overall team objectives and operational efficiency.
Educational and Experience Requirements
- High school diploma or equivalent.
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One year customer service experience preferred
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Proficient user of Microsoft Office applications
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Use of SAP and Salesforce preferred but not required
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Must sign a KLS Martin L.P. remote worker policy
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Must maintain a safe working environment
Knowledge, Skills, and Abilities
- Must be flexible, have personal integrity, and empathetic mindset and the ability to function effectively as a team member.
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Adhere and support KLS Martin’s quality and safety policies and procedures.
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Ability to retrieve and interpret documentation.
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Able to work in a team setting and independently under minimum supervision
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Strong interpersonal skills with the ability to effectively communicate at all levels internally as well as externally.
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Problem solving & Decision Making / Adaptability & Flexibility
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High level of customer service displaying positive attitude.
Skill Requirements
- Typing/computer keyboard
- Utilize computer software (specified above)
- Retrieve and compile information
- Maintain records/logs
- Verify data and information
- Organize and prioritize information/tasks
- Operate office equipment
- Verbal communication
- Written communication
- Public speaking/group presentations
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Research, analyze and interpret information
- Investigate, evaluate, recommend action
Physical Requirements
- Sitting for extended periods
- Extended periods viewing computer screen
- Reading
- Speaking
- Hear/Listen
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Maintain regular, punctual attendance
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Writing
Hazards
- Normal office environment
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
KLS Martin is a drug-free employer
