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Dental Office Treatment Coordinator / Insurance Specialist

Verve Dental
Los Alamos, NM

Quick Apply

Job Details

Full-time
$20 - $26 an hour
3 days ago

Benefits

401(k)
Paid time off
Employee discount
Retirement plan

Qualifications

Customer communication
Accounts receivable management
Dental receptionist
Practice management software
Dental insurance
HIPAA
High school diploma or GED
Attention to detail
Dentrix
Payment posting in medical billing systems
Filing patient billing claims
Medical debt collection accounts
Collections account management
Patient collections management

Full Job Description

Job Summary

We are seeking an experienced and detail-oriented Treatment Coordinator / Insurance Specialist to join our dental team. The ideal candidate brings a strong command of dental insurance processes — from pre-authorization and claims submission through collections and appeals — combined with the ability to present clear, accurate treatment plan estimates to patients. This is a key patient-facing role that directly supports case acceptance and revenue cycle integrity.

Key Responsibilities

Prepare and present detailed dental treatment plan estimates to patients, clearly explaining coverage, out-of-pocket costs, and financing options.
Verify dental insurance benefits, obtain pre-authorizations, and confirm eligibility prior to appointments.
Submit insurance claims accurately and in a timely manner; track and follow up on outstanding claims.
Identify and resolve reasons for non-payment; file appeals and pursue collections on unpaid balances.
Post insurance payments and adjustments accurately within Dentrix Ascend.
Greet patients and manage check-in and check-out processes with a warm, professional demeanor.
Schedule and confirm appointments, maintaining an organized and productive office calendar.
Collect and verify patient information, including insurance details and medical history.
Maintain accurate patient records in compliance with HIPAA regulations using Dentrix Ascend EHR.
Collaborate closely with clinical staff to ensure smooth patient flow and case coordination.

Qualifications

2+ years of dental insurance experience required, including claims filing, payment posting, and collections.
Demonstrated experience preparing and presenting dental treatment plan estimates to patients.
Proficiency in Dentrix Ascend dental practice management software required.
Strong working knowledge of dental insurance plans, CDT codes, fee schedules, and EOB interpretation.
Excellent communication and interpersonal skills with a patient-centered approach.
Ability to multitask effectively in a busy office environment with strong attention to detail.
High school diploma or equivalent preferred.
Spanish language skills preferred.
Must be able to commute to or relocate to Los Alamos, NM 87544 prior to start date.

Position Details

Job Type: Full-time

Pay: $20.00 – $26.00 per hour

Experience: 2+ years dental insurance filing and collections (Required)

Software: Dentrix Ascend (Preferred)

Education: High school diploma or equivalent (Preferred)

Language: Spanish (Preferred)

Work Location: In person — Los Alamos, NM 87544 (Required)

Pay: $20.00 - $26.00 per hour

Benefits:

401(k)
Employee discount
Paid time off
Retirement plan

Application Question(s):

Have you worked in the dental field in any other capacity, such as as a Dental Assistant or Dental Hygienist?

Education:

High school or equivalent (Preferred)

Experience:

Dental Office: 2 years (Required)

Language:

Spanish (Preferred)

Ability to Commute:

Los Alamos, NM 87544 (Required)

Work Location: In person

Quick Apply

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