Top 2016 Collection representative ii Jobs

Customer Experience Representative II
Intigral Inc —Walton Hills, OH
- Full-time
- Mid-level
- High school diploma or GED
- Communication skills
Quick Apply
Collections Representative
Aya Healthcare —San Bernardino, CA
- $25 an hour
- Contract
- Background check
- Research
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
3d
Customer Experience Representative II
Intigral Inc —Quakertown, PA
- Full-time
- Mid-level
- High school diploma or GED
- Communication skills
Quick Apply
Activity Security Representative (ASR) II ~ Washington, DC area
General Dynamics Information Technology —Washington, DC
- $83,927 - $113,549 a year
- Mid-level
- Travel
- 1 year
- Paid time off
- 401(k) matching
CUSTOMER SERVICE REPRESENTATIVE
Sunset Finance —Gainesville, GA
- From $55,000 a year
- Full-time
- Bilingual
- Office
- High school diploma or GED
- Paid holidays
- Disability insurance
Quick Apply
Appeals Representative II
CorVel Corporation —Fort Worth, TX
- $18.80 - $30.34 an hour
- Full-time
- Remote
- Research
- Mid-level
- High school diploma or GED
- Health savings account
- Disability insurance
Quick Apply
Cash Application Representative II (Remote)
HALO —Illinois
- $16 - $20 an hour
- Overtime
- Remote
- Microsoft Excel
- Microsoft Outlook
- ERP systems
- Health savings account
- Disability insurance
Quick Apply
5d
Billing Representative II
Quest Diagnostics —Schaumburg, IL
- $17.20 - $24.00 an hour
- 8 hour shift
- Computer literacy
- Mid-level
- Windows
- Employee stock purchase plan
- Disability insurance
Quick Apply
5d
Insurance Authorization Specialist II
SYSTEM West Virginia University Health System —Remote
- Full-time
- Remote
- Microsoft Outlook
- Computer literacy
- Basic math
Client Services Representative II
Bank of America —Fort Worth, TX
- Weekends as needed
- Computer literacy
- Mid-level
- High school diploma or GED
Patient Accounts Representative II
Howard University Hospital —Washington, DC
- $19.00 - $30.40 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- 5 years
- Disability insurance
- 403(b)
Quick Apply
Client Services Representative II - Preferred Deposits - 2nd Shift - East Providence, RI
Bank of America —Riverside, RI
- $25.00 - $27.63 an hour
- Weekends as needed
- Computer literacy
- Mid-level
- High school diploma or GED
Client Services Representative II, 1st Shift, Tampa, FL
Bank of America —Tampa, FL
- Weekends as needed
- Computer literacy
- Mid-level
- High school diploma or GED
Collections Representative II
AmTrust Financial Services, Inc. —Cleveland, OH
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Bachelor of Science
- Health insurance
- Dental insurance
6d
CUSTOMER SERVICE REPRESENTATIVE II
CLARINDA REGIONAL HEALTH CENTER —Clarinda, IA
- Overtime
- Hospital
- Ability to walk for extended periods
- High school diploma or GED
Quick Apply
Ambulance Billing Representative II
Mass General Brigham Incorporated —Cambridge, MA
- $19.81 - $28.30 an hour
- Full-time
- Hybrid work
- Microsoft Excel
- Hospital
- Mid-level
- Opportunities for advancement
Quick Apply
14d
Billing Representative II
Mass General Brigham Incorporated —Somerville, MA
- $19.81 - $28.30 an hour
- Full-time
- Hybrid work
- Microsoft Excel
- Mid-level
- High school diploma or GED
- Opportunities for advancement
Quick Apply
11d
Outbound Sales Representative (Evenings)
MCI Careers —Las Cruces, NM
- $13.10 - $14.10 an hour
- Part-time
- 18 years or older
- Microsoft Excel
- Microsoft Outlook
- Paid training
- Paid holidays
Project Engineer I- III- Water Resources
Souder, Miller & Associates —Las Cruces, NM
- $82,000 - $103,000 a year
- Pass drug screening
- Office
- Master's degree
- AD&D insurance
- Disability insurance
Quick Apply
Contact Center Representative II (Experienced)
MCI Careers —Las Cruces, NM
- $13.10 - $14.10 an hour
- Full-time
- 18 years or older
- Microsoft Excel
- Microsoft Outlook
- Paid training
- Paid holidays

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Customer Experience Representative II

Intigral Inc -
Walton Hills, OH

Quick Apply

Job Details

Full-time

Qualifications

Customer communication
Incident Escalation
High school diploma or GED
Managing clients in a customer support role
Collaboration with manufacturing teams

Full Job Description

Description:

Essential Duties and Responsibilities:

Order Management and Customer Support

Review and respond to daily customer service emails, including late-order updates and new due date communication.
Manage customer inquiries related to order changes, cancellations, expedites, and order status requests.
Process requests to mark orders with PR or QAT designations as needed.
Identify walk units requiring expedited handling and coordinate with operations for walk truck shipments.
Prepare customer quotes and support quote follow-up.
Provide professional and timely follow-up on customer concerns, order questions, and service requests.
Train customers on WEB and ROE order entry tools.
Set up new customer accounts and support the customer onboarding process.
Participate in weekly customer-facing meetings as needed.

Order Entry and System Processing

Import customer orders into the system and complete manual order entry when required.
Manage WOC (Waiting on Customer) holds for issues such as spacer changes, max glass restrictions, missing information, or other production constraints.
Batch orders appropriately to support production flow.
Audit manual entry for accuracy and completeness.
Review FTP folders daily to verify file receipt and processing.
Work with Systems and internal departments to resolve order processing issues.

Production and Manufacturing Support

Prepare open-order details and customer priority information for production meetings.
Attend manufacturing meetings and communicate customer priorities, constraints, and changes.
Coordinate with Scheduling and Production regarding late orders, holds, remakes, and exceptions.
Support department planning for vacation coverage, backup responsibilities, and holiday schedules.
Communicate production-related impacts to customers in a clear and professional manner.

Quality, Warranty, and Reporting

Audit hold policies and ensure compliance with internal procedures.
Review exception reports and follow up on required actions.
Track and report operational and customer service metrics.
Mark units older than one month with a PR designation, as required.
Review multiple remake reports and support remake communication and processing.
Manage warranty reports, denied claims, and warranty research.
Investigate customer issues and gather supporting documentation for internal review.
Maintain accurate records to support communication, accountability, and follow-up.

Shipping and Logistics Coordination

Coordinate truck pickups and customer pickup requests.
Communicate shipping status and special handling needs with Shipping and Scheduling.
Support customer delivery planning and transportation communication.
Assist with customer communication regarding missed shipments, partial shipments, and updated delivery timing.

Sales Reporting and Account Support

Prepare and maintain customer scorecards.
Support Quarterly Business Review preparation.
Assist with stocking program tracking and communication.
Support customer forecast collection and reporting.
Provide account-level reporting to Sales and internal leadership as needed.
Coordinate with Scheduling, Manufacturing, Quality, Shipping, Sales, and Systems to resolve issues and support customer needs.
Monitor open orders, exceptions, aging items, remakes, and warranty-related activity to ensure timely follow-up.
Assist with warranty questions, claim research, denied claims, and supporting documentation.
Coordinate customer pickups, truck scheduling, and shipping-related communication.
Prepare customer scorecards, sales reports, forecast information, stocking program updates, and Quarterly Business Review support.
Maintain accurate records, reports, and documentation.

Requirements:

Required Skills/Abilities:

Knowledge of custom-order manufacturing processes.
Experience handling production-related communication, delivery schedules, and customer order changes.
Ability to remain professional and calm when managing urgent requests or customer concerns.
Strong communication, organizational and follow-up skills.
Ability to support customer meetings, reporting, and account-level communication.
Ability to identify issues, escalate appropriately, and help drive resolution.

Education and/or Experience:

High school diploma or equivalent
A minimum of 3 to 5 years of or order entry/customer service experience in Production based business environment requested.

Quick Apply

Refine Your Search

collection representative ii jobs

Customer Experience Representative II

Collections Representative

Customer Experience Representative II

Activity Security Representative (ASR) II ~ Washington, DC area

CUSTOMER SERVICE REPRESENTATIVE

Appeals Representative II

Cash Application Representative II (Remote)

Billing Representative II

Insurance Authorization Specialist II

Client Services Representative II

Patient Accounts Representative II

Client Services Representative II - Preferred Deposits - 2nd Shift - East Providence, RI

Client Services Representative II, 1st Shift, Tampa, FL

Collections Representative II

CUSTOMER SERVICE REPRESENTATIVE II

Ambulance Billing Representative II

Billing Representative II

Outbound Sales Representative (Evenings)

Project Engineer I- III- Water Resources

Contact Center Representative II (Experienced)

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