Top 31388 Community content manager Jobs

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9d

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Freelance Community Manager

Likeable
Remote

Quick Apply

Job Details

Full-time | Freelance

Qualifications

Foreign language proficiency
Sourcing
Influencer partnership campaigns
Community management
Crisis management
Mid-level
Incident Escalation
Trend analysis
Brand voice
Brand advocacy
Sprout Social
Customer service through social media
Escalation handling
Communication skills
Content calendars
Content publishing

Full Job Description

Community Managers are more than just freelance support - they're a crucial piece of our social media management puzzle at Likeable and work closely with our full time team to learn the ins and outs of social media and represent our clients. CMs are an extension of our client’s teams and serve as their eyes, ears, and voices on social media.

Essential Job Functions

Respond to questions and comments across clients’ branded social channels during established community management hours ensuring brand voice and a high level of responsiveness is maintained
Adhere to an escalation process to ensure issues and crisis matters are appropriately flagged to all necessary internal and external teams
Assist with scheduling and publishing content in real-time across client social channels in accordance with the client content calendar
Assist in sourcing influencers and brand advocates for potential partnerships for client campaigns
Help identify trends and community insights to be utilized in monthly reports and to inform future strategic and creative direction

Non-essential Job Functions

Directly manage clients' CM needs in the absence of the full time Social Media Manager

Requirements

Available for weekend, nights and holiday shifts, occasional weekday coverage as needed
Strong written communication skills
Interest in social media, with relevant social media experience of up to 2 years preferred.
Experience working with community management tools including Sprinklr, Sprout Social, Khoros (Spredfast), Social Studio, etc. is preferred
Service oriented mindset with a passion to bring brands to life on social media (relevant experience a plus)

Other Skills/Abilities

Detail-oriented
Problem-solver
Team player
Fast learner
Ability to work independently
Creative thinker
Quick thinker
Proficiency in Spanish is a plus

YLNESaCRRD

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