Top 21268 Complex case manager Jobs

Distribution Case Manager
BetterLife —Remote
- $55,000 - $65,000 a year
- Full-time
- Remote
- Mid-level
- Microsoft Office
- Finance
- Life insurance
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Case Manager, Reimbursement
United Biosource Corporation —Remote
- Full-time
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- 6 years
- Mid-level
- Bachelor's degree
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Valeris —Remote
- Remote
- Bilingual
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- 5 years
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Valeris —Remote
- Monday to Friday
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- Spanish
- Pass drug screening
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Program Manager - Cardiac Rehabilitation
SouthEast Alaska Regional Health Consortium —Juneau, AK
- $36.46 - $51.29 an hour
- Full-time
- Microsoft Excel
- Computer literacy
- BLS Certification
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RN Care Coordinator
Scenic Rivers Health Services —Bigfork, MN
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Pediatric Physical Therapist (PT)
ChildrenFirst Home Healthcare —Orlando, FL
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- Call employer
- Physical & Rehabilitation Medicine
- Residential
- Experience working with children
- Travel reimbursement
- Mileage reimbursement
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Physical Therapist 2, Oncology, Outpatient
Community Health System —Clovis, CA
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- Free parking
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Licensed Clinical Social Worker
Deer Oaks - The Behavioral Health Solution —Maryville, MO
- Choose your own hours
- Licensed Clinical Social Worker
- Adults
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- Paid holidays
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Licensed Clinical Social Worker
Restorative Partners, Inc. —San Luis Obispo, CA
- $53 - $57 an hour
- Weekends as needed
- Hybrid work
- Spanish
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Outpatient Therapist - LCADC
Woods Services —Mount Holly, NJ
- $60,000 - $67,500 a year
- Full-time
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Registered Nurse (RN) - Case Manager
Adaptive Home Health —Universal City, TX
- $60 per point
- Weekends as needed
- RN License
- BLS Certification
- Mid-level
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Surgical Technologist - $10k Sign on Bonus Offered to External Candidates!
Memorial Healthcare —Owosso, MI
- Full-time
- Surgery
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Performance Manager
The Fedcap Group —Machias, ME
- From $60,000 a year
- Full-time
- Background check
- Mid-level
- 3 years
- Health insurance
- Dental insurance
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Registered Nurse (RN) - Case Manager - $5,000 Signing Bonus for July Starts
Adaptive Home Health —Aurora, CO
- $64.10 per point
- Weekends as needed
- RN License
- BLS Certification
- Mid-level
- Health insurance
- Dental insurance
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Registered Nurse (RN) - Case Manager - $5,000 Signing Bonus for July Starts
Adaptive Home Health —Thornton, CO
- $64.10 per point
- Weekends as needed
- RN License
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- Mid-level
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RN Float FT/PT/PRN
South Coast Hospice & Palliative Care Services, Inc. —Coos Bay, OR
- $40 - $45 an hour
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Licensed Professional Counselor
Deer Oaks - The Behavioral Health Solution —Maryville, MO
- Choose your own hours
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IPU Registered Nurse
Islands Hospice —Honolulu, HI
- $45 - $52 an hour
- Part-time
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Case Manager
The Production Farm, Inc. —Sheboygan Falls, WI
- $45,000 a year
- Full-time
- Mid-level
- Master's degree
- In-person
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Distribution Case Manager

BetterLife -
Remote

Quick Apply

Job Details

Full-time
$55,000 - $65,000 a year

Benefits

Life insurance

Qualifications

Customer communication
Life insurance knowledge

Full Job Description

Life is about to get better!

BetterLife, a member owned not for profit life insurance organization, is looking for a Case Manager to join our Distribution team! If you are looking for a career with a member-centric organization that fosters collaboration and innovation amongst its employees, BetterLife wants to talk to you! As an employee of BetterLife, you will be part of a growing organization that has real life impact in the communities we serve. We offer competitive salaries, a comprehensive benefits package, and a company culture where our employees truly flourish!

Position Overview:

The Distribution Case Manager coordinates the end-to-end processing of individual life insurance and annuity applications from submission through policy issue and placement. Serving as the primary liaison among agents, members, underwriting, and third-party vendors, this role drives conversion by moving cases through the pipeline accurately and on schedule while advocating for members when medical or underwriting complexity creates obstacles. The Case Manager applies deep underwriting process expertise to identify incomplete or inconsistent application data early, navigate multi-carrier underwriting requirements when applicable, and ensure that BetterLife’s risk and compliance standards are met at every stage.

What You'll Do:

Case Pipeline & Underwriting Coordination (50%)

Manages a high-volume pipeline of insurance and annuity applications — coordinating medical requirements, carrier communication, and member updates — to drive timely underwriting decisions and policy approvals.

Applies medically underwritten case management expertise to review, organize, and route attending physician statements, lab results, paramedical exam reports, and inspection records to underwriting with accurate, complete case summaries.

Navigates multi-carrier underwriting guidelines to identify the most favorable placement for cases involving complex medical histories, financial justification questions, or non-standard risk profiles.

Reviews issued policies against the approved application and underwriting decision, identifies discrepancies, and initiates corrections before policy delivery.

Agent & Member Communication (25%)

Coordinates with agents to resolve outstanding requirements, counter objections to underwriting decisions, and present alternative solutions (amended offers, reinsurance arrangements, or carrier alternatives) that preserve member placement.

Advocates for members and agents by communicating underwriting rationale clearly, challenging inconsistent decisions through the appropriate escalation path, and following cases through to a final, documentable outcome.

Responds to agent and member inquiries regarding case status, pending requirements, and policy details within established service-level standards.

Compliance, Reporting & Process (20%)

Contributes to audit-ready case files in the policy administration and imaging systems, ensuring all documentation meets recordkeeping and risk compliance requirements.

Monitors pipeline metrics — case counts, cycle times, pending requirement aging, and conversion rates — and surfaces trends or bottlenecks to leadership for process improvement.

Supports the identification and reporting of potential suitability concerns or application irregularities to underwriting or compliance as required.

Other (5%)

Assists with onboarding new agents by explaining case submission requirements, underwriting guidelines, and workflow expectations.

Participates in process improvement initiatives and documents updated procedures as workflows evolve.

Performs other duties as assigned.

This job description describes the general nature and scope of responsibilities for this position. Please note other duties may be assigned at any time.

What You Should Bring To The Table:

Associate’s degree in business, finance, or a related field — OR — equivalent professional experience in life insurance operations or case management.

Minimum two (2) years of experience in life insurance case management, new business processing, or a closely related underwriting support function.

Working knowledge of life insurance underwriting processes, including medically underwritten case requirements (APS ordering, lab interpretation basics, financial underwriting documentation).

Experience with fraternal benefit society products or member-facing insurance operations preferred.

Experience navigating multi-carrier underwriting platforms or brokerage general agent (BGA) relationships preferred.

Knowledge, Skills & Abilities:

Underwriting Process Expertise: Reads underwriting guidelines accurately, identifies case-specific requirements without prompting, and applies that knowledge to move cases forward rather than waiting for direction.

Pipeline Management: Maintains clear visibility into all active cases, flags aging requirements before they become problems, and keeps conversion rates and cycle times within target thresholds.

Customer Advocacy: Treats agents and members as partners, communicates proactively rather than reactively, and escalates on their behalf when underwriting decisions warrant a second look.

Objection Handling: Responds to agent and member concerns about underwriting decisions with accurate information, credible alternatives, and a solution-oriented approach that preserves placement where possible.

Risk & Compliance Mindset: Recognizes when a case raises regulatory, suitability, or documentation concerns and routes it appropriately without being prompted.

Attention to Detail: Catches discrepancies in application data, medical records, and issued policies before they advance or reach the member.

Proficiency with Microsoft 365 and the ability to learn policy administration or imaging systems quickly; experience with ImageRight, Applied Epic, or comparable platforms preferred.

Work Environment & Physical Requirements

This position can be performed 100% remote.

This position is performed in an office environment (could be done remotely) and requires prolonged periods of sitting at a desk and working on a computer. Individuals must be able to lift 15 pounds at a time.

Accommodations

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Quick Apply

Refine Your Search

complex case manager jobs

Distribution Case Manager

Case Manager, Reimbursement

Executive Case Manager (Remote)

Case Manager / Patient Advocate (non-clinical)

Program Manager - Cardiac Rehabilitation

RN Care Coordinator

Pediatric Physical Therapist (PT)

Physical Therapist 2, Oncology, Outpatient

Licensed Clinical Social Worker

Licensed Clinical Social Worker

Outpatient Therapist - LCADC

Registered Nurse (RN) - Case Manager

Surgical Technologist - $10k Sign on Bonus Offered to External Candidates!

Performance Manager

Registered Nurse (RN) - Case Manager - $5,000 Signing Bonus for July Starts

Registered Nurse (RN) - Case Manager - $5,000 Signing Bonus for July Starts

RN Float FT/PT/PRN

Licensed Professional Counselor

IPU Registered Nurse

Case Manager

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