Top 181630 Complex service manager Jobs

Generator Service Manager
C & R Electric —Shepherd, MI
- $80,000 - $100,000 a year
- Full-time
- Clean driving record
- 5 years
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
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Werner Plumbing & Heating —Cheboygan, MI
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Outside Sales Rep (Ohio)
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- Weekends as needed
- Background check
- Clean driving record
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SouthEast Alaska Regional Health Consortium —Juneau, AK
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Maintenance & Reliability Manager
Poclain Hydraulics Inc —Sturtevant, WI
- $125,000 - $150,000 a year
- 7 years
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Chief Estimator- Structural Steel
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Retail Banking Manager
Dairy State Bank —Rice Lake, WI
- Full-time
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GEA —Hudson, WI
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NEOGREEN Solutions —Los Angeles, CA
- $130,000 a year
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Director of Project Management
CCI Industrial Constructors —Brighton, MI
- Full-time
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- Dental insurance
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Finance Manager
Alliance on Aging —Salinas, CA
- $120,000 - $150,000 a year
- Email
- CPA
- Customer service
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- Health savings account
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9d
Site Manager/Sr. Simulator Technician
Engineering Support Personnel, Inc —Key West Naval Air Station, FL
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- Customer service
- 5 years
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Air Traffic Control Specialist
Robinson Aviation RVA Inc —Redding, CA
- Full-time
- Mid-level
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IT Manager of Service & Support
Hodgson Russ LLP —Buffalo, NY
- $83,700 - $102,600 a year
- Full-time
- Background check
- Computer Science
- 5 years
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Senior Account Executive
Preferred Electric —Bloomingdale, IL
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- Email
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Semiconductor Field Service Manager (10 Year Minimum)
Fabworx Solutions, Inc. —Austin, TX
- Full-time
- Office
- Travel
- Organizational skills
- Health savings account
- Paid holidays
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9d
Inside Sales Coordinator
KEES, Inc. —Elkhart Lake, WI
- Full-time
- Microsoft Outlook
- Mid-level
- Office
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Generator Service Manager

C & R Electric -
Shepherd, MI

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Job Details

Full-time
$80,000 - $100,000 a year
9 days ago

Benefits

Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Parental leave
Vision insurance
401(k) matching

Qualifications

Customer communication
Kohler Engine Service Certification
Outdoor work experience
Business development experience
Driver's License
Journeyman Electrician
Customer relationship management
Organizational skills
Budgeting
Generac Generator Technician Certification

Full Job Description

Position Summary

The Generator Service Manager is responsible for leading and growing C & R Electric's Generator Service Department. This position oversees the installation, maintenance, repair, and emergency service of residential, commercial, and industrial standby generator systems while ensuring exceptional customer service, operational efficiency, and profitability.

The Generator Service Manager provides leadership to technicians, develops customer relationships, manages scheduling and department operations, and helps expand the company's generator service offerings. This position requires a combination of technical expertise, leadership, business development, and a commitment to safety and quality.

Essential Duties & Responsibilities

Service Operations

Manage daily scheduling of generator installations, maintenance, warranty work, and emergency service calls.
Coordinate technician assignments to maximize productivity and customer satisfaction.
Monitor department efficiency, profitability, and quality of work.
Ensure all work is completed safely, accurately, and in compliance with applicable electrical codes and manufacturer specifications.
Assist technicians with troubleshooting complex generators and transfer switch issues.

Customer Relations

Develop and maintain strong relationships with residential, commercial, and industrial customers.
Prepare estimates and proposals for generator installations, maintenance agreements, and repairs.
Resolve customer concerns promptly and professionally.
Promote long-term maintenance agreements and additional service opportunities.

Business Development

Help grow the Generator Service Department through new business development and customer retention.
Identify opportunities to expand generator sales and service offerings.
Network with contractors, builders, municipalities, facility managers, and business owners.

Financial & Administrative Responsibilities

Monitor departmental budgets, labor costs, and profitability.
Review service reports, invoices, and work orders for accuracy.
Manage department inventory, equipment
Coordinate warranty claims with manufacturers.
Maintain accurate records using company software and reporting systems.

Safety & Compliance

Promote a strong safety culture throughout the department.
Ensure compliance with OSHA regulations, electrical codes, and company safety policies.
Conduct regular safety meetings and equipment inspections.
Maintain required certifications and encourage continuing education.

Qualifications

Journeyman Electrician license preferred.
Generator manufacturer certifications (Generac, Kohler, Cummins, Briggs & Stratton, CAT, or equivalent) preferred or willingness to obtain.
Minimum of 5 years of electrical or generator service experience.
Previous supervisory or management experience preferred.
Strong troubleshooting skills involving electrical systems, engines, transfer switches, and controls.
Ability to read electrical schematics, blueprints, and wiring diagrams.
Excellent leadership, communication, and organizational skills.
Valid driver's license with a clean driving record.

Knowledge, Skills & Abilities

Strong leadership and team-building abilities.
Excellent customer service and communication skills.
Ability to prioritize multiple projects simultaneously.
Strong problem-solving and decision-making skills.
Mechanical and electrical troubleshooting expertise.
Computer proficiency includes Microsoft Office and service management software.
Ability to work independently with minimal supervision.

Physical Requirements

Ability to lift up to 75 pounds.
Ability to stand, kneel, climb ladders, crawl, and work in confined spaces.
Ability to work outdoors in various weather conditions.
Ability to travel to customer job sites throughout Michigan.
Ability to respond to after-hours emergency service calls as needed.

Success in This Role

A successful Generator Service Manager will:

Build and grow the Generator Service Department.
Deliver exceptional customer service.
Develop and retain a high-performing service team.
Increase service revenue and maintenance agreement sales.
Maintain high standards of quality and safety.

Pay: $80,000.00 - $100,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Flexible spending account
Health insurance
Paid time off
Parental leave
Vision insurance

Work Location: In person

Quick Apply

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