Top 17693 Computer operations support Jobs

Platform Support Specialist
Espresa —Remote
- Remote
- Computer Science
- Mid-level
- Microsoft Office
- Health insurance
- Paid time off
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Support Operations Engineer
Harvey —Remote
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- 5 years
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Support Operations Systems Lead
Anysphere —Remote
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Support Engineer I
Laserfiche —Remote
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Technical Support Operations
Rockbot —Oakland, CA
- $70,000 - $100,000 a year
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Support Specialist, Operations & Support
Fox Corporation —Remote
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Operations Maintenance and Support Specialist
Amatriot Group, LLC —Chantilly, VA
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IT Manager - Technical Support
Cenveo Worldwide Limited —Remote
- Computer science
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Support Specialist
VivSoft Technologies —Remote
- Full-time
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- Mid-level
- 3 years
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IT Application Manager
Nifco America, Corp. —Canal Winchester, OH
- Full-time
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- Background check
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Sr SC Digital Systems Ops
The Hershey Company —Annville, PA
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- Computer Science
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Applications and Integration Engineer
Hodgson Russ LLP —Rochester, NY
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- Full-time
- Azure
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- Mid-level
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Legal Operations Specialist
IT Stuntman LLC —Atlanta, GA
- From $65,000 a year
- Full-time
- Background check
- Microsoft Excel
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Business Systems & E-Commerce Manager
American Philatelic Society —Bellefonte, PA
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- Full-time
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- Bachelor's degree
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11d
IT Specialist
EST Analytical —West Chester Township, OH
- $85,000 - $100,000 a year
- Full-time
- Hybrid work
- ERP systems
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- Mid-level
- Health insurance
- Dental insurance
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Director of Technology Operations & Applications (Hands-On)
Black Diamond Pest Control —Jeffersonville, IN
- $160,000 - $185,000 a year
- Full-time
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- Windows
- SQL
- Health insurance
- Dental insurance
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IT Manager
BRIGHTWATER SENIOR LIVING GROUP, LLC —Bend, OR
- $80,000 - $90,000 a year
- Full-time
- Computer science
- Computer Science
- 5 years
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Business Systems Analyst - Core
Capital Credit Union —De Pere, WI
- Hybrid work
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Operations Technology Manager
McD Mateos —Syracuse, NY
- $45,000 - $60,000 a year
- Weekends as needed
- Mid-level
- Microsoft Office
- 3 years
- Mileage reimbursement
- Relocation assistance
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Chief Technology Officer
Korbel Champagne Cellars —Guerneville, CA
- $230,000 - $290,000 a year
- Full-time
- Computer Science
- PMP
- 5 years
- Health savings account
- Health insurance
Quick Apply
4d

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Platform Support Specialist

Espresa -
Remote

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Job Details

Benefits

Health insurance
Paid time off

Qualifications

SaaS platforms
SaaS

Full Job Description

Espresa is the only benefits platform that delivers a global and all-in-one experience for HR, People teams, and employees. With a core focus on Lifestyle Spending Accounts (LSAs) and a modular suite of solutions focused on total wellbeing, recognition, and community, Espresa powers Great Places to Work® while making heroes out of HR teams.

Join our growing team of tenacious builders, designers, and people igniters, and help transform the industry of personal benefits for good.

The opportunity

Espresa is looking for a Platform Support Specialist to serve as the primary technical resource for our enterprise customers. In this role, you will sit at the intersection of customer experience and deep platform expertise, helping administrators navigate our SaaS platform, diagnosing technical issues, and acting as a critical feedback loop between customers and our product and engineering teams.

This is a high-impact, individual-contributor role on the Customer Success team. You will own technical resolution across support channels (email, phone, and chat) while maintaining high CSAT scores and contributing to the continuous improvement of our support systems and documentation.

Key Responsibilities:

Diagnose and resolve platform issues across tickets, email, phone, and chat

- triaging configuration errors, integration failures, data discrepancies, and bugs while meeting CSAT and solve targets
Guide members and admins through platform features, configurations, and workflows; distinguish between user error, configuration issues, and product bugs and route each appropriately
Own escalated cases for enterprise and strategic accounts with urgency and cross-functional coordination, bringing in Engineering, Product, or CS as needed
Maintain deep, current knowledge of the Espresa platform and contribute to internal documentation, knowledge base articles, and help content
Surface recurring issues and support trends to Product and Engineering, and collaborate with CS and Implementation to support a unified customer experience
Deliver a consistently high-quality, empathetic experience that builds trust with both end users and enterprise stakeholder

Experience:

3-5 years in a technical support or customer-facing SaaS role
Proven ability to learn complex platforms quickly and troubleshoot issues end-to-end, communicating resolutions clearly to technical and non-technical audiences
Experience with enterprise customers and escalations; HR tech or benefits platform background strongly preferred
Proficiency with Zendesk (or similar), MS Office, and Google Suite
Experience with SSO, SFTP, and API integrations
Exceptional written and verbal communication with the ability to manage difficult conversations with empathy and professionalism
- shares knowledge and supports the broader CS team
Bachelor's degree in Computer Science, Information Systems, or a related field preferred; equivalent practical experience considered
Certifications a plus: CompTIA A+ or Network+ (foundational IT), ITIL Foundation (support operations), or Zendesk Support Administration

What We Offer:

Competitive compensation and benefits.
Opportunities for career growth and professional development.
A collaborative and innovative work environment.

Espresa's benefits

Espresa offers a comprehensive benefits package that is competitive with Silicon Valley/Bay Area employers, including health, retirement, a Lifestyle Spending Account, generous PTO, and more.

We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or any other legally protected status.

For US Based Candidates: Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records.

We are committed to providing reasonable accommodations to applicants with disabilities.

We welcome wonderful, kind, and bright humans!

Quick Apply

Refine Your Search

computer operations support jobs

Platform Support Specialist

Support Operations Engineer

Support Operations Systems Lead

Support Engineer I

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Sr SC Digital Systems Ops

Applications and Integration Engineer

Legal Operations Specialist

Business Systems & E-Commerce Manager

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Director of Technology Operations & Applications (Hands-On)

IT Manager

Business Systems Analyst - Core

Operations Technology Manager

Chief Technology Officer

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