Top 17865 Computer operations support Jobs

IT Service Desk Support Analyst-Level 1- Operations Support Mgr
TELUS Agriculture & Consumer Goods —Remote
- Full-time
- Remote
- Computer science
- Computer Science
- Bachelor of Science
Quick Apply
Pharmacy Analyst
SYSTEM West Virginia University Health System —Morgantown, WV
- Full-time
- Computer Science
- English
- Mid-level
ERP Manager
IEA —Kenosha, WI
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IT Specialist
Davidsons Inc —Prescott, AZ
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- Pass drug screening
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- Health insurance
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Chief Technology Officer
Korbel Champagne Cellars —Guerneville, CA
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IT Application Manager
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Allegiance Gold —Calabasas, CA
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Operations Technology Manager
McD Mateos —Syracuse, NY
- $45,000 - $60,000 a year
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- Microsoft Office
- 3 years
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Straight Down Enterprises —San Luis Obispo, CA
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- 8 hour shift
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- Health insurance
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IT Operations Supervisor
Pathways of Southwestern Pennsylvania —Washington, PA
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Amazon Data Services, Inc. —Cupertino, CA
- $212,700 - $287,700 a year
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Xirgo Technologies —Rolling Meadows, IL
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- Full-time
- Computer science
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Junior ISSO
Cape Fox Federal Integrators —Indian Springs, NV
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- Full-time
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Systems Administrator III, Health Systems (Epic Prelude or Grand Central or Benefits)
Kaiser Permanente —Greensboro, NC
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- Background check
- Computer science
- Computer Science
- Health savings account
- Health insurance
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7d
System Development Engineering, AWS EC2 Nitro Team
Amazon Development Center U.S., Inc. —Santa Clara, CA
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- 7 years
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18h
Senior SAP FICO Consultant (Technical/ABAP)
Sereniti Group, Inc. —Riviera Beach, FL
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2d
Director of Technology Operations & Applications (Hands-On)
Black Diamond Pest Control —Jeffersonville, IN
- $160,000 - $185,000 a year
- Full-time
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Technical Support Manager - HVAC Construction
Warmboard Inc. —Scotts Valley, CA
- $110,000 - $140,000 a year
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Development Security Operations Engineer
Next Level Performance —New Brunswick, NJ
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- Part-time
- Hybrid work
- Azure
- 5 years
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IT Service Desk Support Analyst-Level 1- Operations Support Mgr

TELUS Agriculture & Consumer Goods -
Remote

Quick Apply

Job Details

Full-time

Qualifications

Customer communication
Linux support
Windows
SQL
Database software proficiency

Full Job Description

TELUS Agriculture & Consumer Goods is a great place to work. You can see it in our team members. The diversity of the team and their unique contributions set us apart from the competition. Our success is based as much on our future friendly team as the innovative technology solutions we offer.

Our team members include people like you – enthusiastic, innovative, passionate, and energetic. We believe that you'll find our high-performance culture personally fulfilling, professionally challenging and financially rewarding.

Here's the impact you will make and what we will accomplish together

TELUS Agriculture & Consumer Goods is tackling one of the most pressing social challenges of our time – achieving more efficient production while lowering the impact on the environment. We believe that by delivering data insights and technology solutions that empower and connect producers to their consumers, we can improve the quality, safety and sustainability of our food and consumer goods globally.

We offer an unmatched suite of innovative solutions and purpose-built applications for every participant in the supply chain, from ag input manufacturers and farmers through to consumer goods companies and their retail / foodservice channels. Our solutions enable our customers to optimize their businesses with more accuracy, efficiency and profit to create unified, trusted and sustainable food and consumer goods value chains.

Today we serve the top Consumer Packaged Goods and Agriculture companies across the globe through our acquired and integrated best-in-class solutions, but we are still building awareness of our brand as TELUS in these industries

Are you ready to embark on an electrifying journey that will revolutionize the global food system?

Seize this opportunity to join the trailblazing team at TELUS Agriculture and Consumer Goods (TAC) - a powerhouse committed to disrupting the status quo with state-of-the-art applications that leverage data to reimagine the way we approach food!

We are not just a team; we are an inspired collective on a relentless mission to establish the most trusted food system worldwide, unraveling transformative insights and optimizing processes from the fields to your plate. At TAC, we are more than just individuals; United in passion and purpose, we collaboratively breathe life into these extraordinary opportunities.

Our Team and What We'll Accomplish Together

The IT Service Desk Support Analyst - Level 1 provide 1st Level Support and monitoring to IT systems and integration solutions.

Report into the Support Team Leader.
Salesforce experience a plus
Work in a team with other experienced Support Analysts
Provide client support and issue resolution via E-mail, telephone, and other electronic medium.
Work closely with customers, building a good working relationship
Create, manage, and resolve support tickets raised against technical issues within agreed time limits
Monitor the Cirrus and ICE applications and services, ensuring issues are escalated/resolved
Basic troubleshooting of problems with hosted applications/services and client applications
Support the roll-out of new applications/customers

What You'll Do

A Level 1 Support Technician will typically join with less than 12 months experience, or freshly graduated from university. They may come to us with some skills around Linux and MySQL, they might have some basic understanding of XML as well, the rest they will learn with us.

By the time they have completed probation (typically within the first 6 – 12 months) they should be able to meet most, if not all the criteria below.

The most important skills they will need to demonstrate are their written and spoken communication skills, especially to external customers, good ticket accuracy and an appropriate “sense of urgency” - the ability to prioritise issues, proactively identify ongoing issues and escalate where required.

All Level 1 Support Personnel should be comfortable with the core principles required in troubleshooting a message or issue. Conducting core connectivity tests where required and gathering enough information for the Level 2 team if escalation is necessary.
Maintaining and adding of knowledge base documentation
Good ticket accuracy (tickets have a correct account, group, category, sub-category, time entries, correct contact, following up responses)
Proactive identification of ongoing issues and escalating
Good written and spoken communication skills - both to external customers and internal teams
Good understanding of XML and related concepts
- Knowledge of XML – can identify syntax issues and problems in payloads e.g., invalid characters
- Understanding of XML validation - XSD and Schematron, can validate messages locally
Familiarity with document formats;
- XML, ED I, IDOC and CSV files
Base knowledge of Unix / Linux commands (mv, cp, grep, find, transferring a message to/from the server via command line, tail, less to view logs, ps to find active processes)
Base knowledge of MySQL & database commands (select, insert, update, delete and backup)
Base understanding of XSLT and Flat File transforms (XPaths, XSLT templates, conditional checks e.g., if + choose, operators, functions such as substrings, how lookups are called etc.)
Version Control
- Able to compare versions for troubleshooting
- Ability to commit, tag in GIT and deploy changes via ADM,
- Able to commit in SVN (APAC staff)
Familiarity with transport technologies: AS2, X400, HTTP, SMTP, SFTP
Base knowledge of v2 and v3 Adapters
- Troubleshoot existing config
- Setting up locally Adapter configuration for testing
- Troubleshooting errors with the adapter starting or when running
Comfortable with foundational investigation required for any issue (gathering source data, logs, config, mappings)
Understanding of Hub Management
Basics of Security Certificates – (what is a private key password, keystore password, public certificate, private certificate, difference between using a cert for SSL and encrypting/decrypting data)
Good knowledge of at least 1 Proagrica web apps - one of these being AIMS
Good knowledge of Dashboard Plus and ICE / CALM (no reports of missed failures/in-progress messages, alert to VIP queue issues, no unattended repeated alerts and regularly maintaining dashboard/alerts page throughout the day)
Foundational knowledge of JMS and SonicMQ (e.g., Dead Message Queue, JMS test client to browse messages, difference between queues and topics)
Identification of configuration and mappings (e.g., can work out how a message gets from A to B and what Adapters are involved) with some assistance required.

What You Bring

Experience

Recent graduate or some previous 1st level experience
BS Engineering/Computer Science or equivalent experience required

Required Skills

Be highly self-motivated and proactive
Have strong communication and documentation skills (written and oral).
Excellent customer service skills and a desire to help people.
Have a good working knowledge of MS Windows and Unix/Linux OS
Have a working knowledge of XML concepts
Have an understanding of relational databases and SQL Queries
Demonstrate an analytical approach to troubleshooting
Possess a team player attitude and excellent interpersonal skills

Although not required, any knowledge or experience in the following will be highly regarded:

XSLT/XPATH
Previous experience in IT support
MySQL

Join us

Collectively, our talented team and integrated solutions uniquely position us to transform collaboration within the industry at a global level, empowering and connecting producers to consumers for a more efficient, sustainable future.

Everyone belongs at TELUS Agriculture & Consumer Goods. It doesn't matter who you are, what you do or how you do it, at TELUS Agriculture & Consumer Goods, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.

Do you share our passion for enabling remarkable human outcomes?

Together, let's make the future friendly.

Accessibility

TELUS Agriculture & Consumer Goods is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Quick Apply

Refine Your Search

computer operations support jobs

IT Service Desk Support Analyst-Level 1- Operations Support Mgr

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