Top 19610 Computer operations support Jobs

Technical Support Manager - HVAC Construction
Warmboard Inc. —Scotts Valley, CA
- $110,000 - $140,000 a year
- Full-time
- 5 years
- Residential
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
Sr SC Digital Systems Ops
The Hershey Company —Annville, PA
- Online Application
- Computer science
- Computer Science
- 3 years
Information Technology Director
Great Plains of Cheyenne County inc —Saint Francis, KS
- $67,950.66 - $81,833.05 a year
- Full-time
- Background check
- Computer science
- Computer Science
- Health savings account
- Health insurance
Quick Apply
Applications and Integration Engineer
Hodgson Russ LLP —Rochester, NY
- $69,740 - $85,555 a year
- Full-time
- Azure
- Computer Science
- Mid-level
- Health savings account
- Disability insurance
Quick Apply
Development Security Operations Engineer
Next Level Performance —New Brunswick, NJ
- $45 - $50 an hour
- Part-time
- Hybrid work
- Azure
- 5 years
- DevOps
- Health insurance
- Dental insurance
Quick Apply
Network Engineer Manager (In-Office - Buffalo, NY)
Hodgson Russ LLP —Buffalo, NY
- $83,700 - $102,600 a year
- Full-time
- 6 years
- Computer Science
- Office
- Health savings account
- Disability insurance
Quick Apply
IT Application Manager
Nifco America, Corp. —Canal Winchester, OH
- Full-time
- Hybrid work
- Background check
- Computer science
- Computer Science
- Health savings account
- Health insurance
Quick Apply
Pharmacy Analyst
SYSTEM West Virginia University Health System —Morgantown, WV
- Full-time
- Computer Science
- English
- Mid-level
Operations Center Analyst (Required Experience: Military, Law Enfor., Dispatcher, or Public Safety)
ZeroEyes —Honolulu, HI
- $27 an hour
- Weekends as needed
- Background check
- Military
- Mid-level
- Relocation assistance
- Health insurance
Quick Apply
Systems Administrator III, Health Systems (Epic Prelude or Grand Central or Benefits)
Kaiser Permanente —Greensboro, NC
- $89,400 - $115,610 a year
- Full-time
- Background check
- Computer science
- Computer Science
- Health savings account
- Health insurance
Quick Apply
3d
Business Analyst II
Ellwood Group, Inc. —Irvine, PA
- Computer science
- Computer Science
- 5 years
Quick Apply
IT Consultant V (Enterprise Architecture)
Kaiser Permanente —Greensboro, NC
- $121,000 - $156,530 a year
- Full-time
- Computer Science
- Office
- Analysis skills
- Health savings account
- Health insurance
Quick Apply
3d
Vendor Operations Analyst
Good Food Holdings —Portland, OR
- $22 - $32 an hour
- Full-time
- ERP systems
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
9d
Network Operations Center Technician
Phoenix Business Consulting —Colorado City, TX
- $28 - $31 an hour
- Contract
- In-person
- Senior level
- Professional development assistance
Quick Apply
DAF Support Engineer
Vantor Inc. —Longmont, CO
- $71,000 - $104,500 a year
- Full-time
- Computer Science
- Engineering
- Mid-level
- 401(k) matching
- Pet insurance
Quick Apply
IT Operations Supervisor
Pathways of Southwestern Pennsylvania —Washington, PA
- Full-time
- Computer science
- Azure
- Current TB test
Quick Apply
IT Specialist
Davidsons Inc —Prescott, AZ
- From $25 an hour
- Email
- Background check
- Pass drug screening
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
4d
Installation Project Manager
Xirgo Technologies —Rolling Meadows, IL
- $85,000 - $95,000 a year
- Full-time
- Computer science
- Computer Science
- 5 years
Quick Apply
Application Developer/Programmer (On-Site only, remote option not available)
EBE Technologies —East Moline, IL
- $62,617.78 - $75,410.66 a year
- Full-time
- Background check
- Computer science
- Computer Science
- Health insurance
- Dental insurance
Quick Apply
5d
Sage X3 Administrator
Source Code LLC —Norwood, MA
- $100,000 - $120,000 a year
- Full-time
- Hybrid work
- Computer Science
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply

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Technical Support Manager - HVAC Construction

Warmboard Inc.
Scotts Valley, CA

Quick Apply

Job Details

Full-time
$110,000 - $140,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Life insurance

Qualifications

Teamwork
Technical support via phone
Phone communication
Residential construction experience
Team development
Problem-solving
Training & development
Process management
Client interaction via phone calls

Full Job Description

Technical Support Manager

Warmboard Inc., located in Scotts Valley, is the number one radiant floor heating brand in North America. We're renowned for the quality and performance of our products.

The ideal candidate has hands-on experience in residential construction. In addition to general construction knowledge, they will have knowledge of all aspects of HVAC, but especially radiant floor heating, boilers, heat pumps, air conditioning, ERV and HRV technologies, as well as the controls that are applied to these systems.

What you'll do:

Team Leadership & Execution

Lead ongoing training and development of Technical Support team members
Coach the team to deliver high-quality technical support
Serve as an escalation point for complex issues, stepping in directly when needed to support customers and the team
Guide day-to-day execution, ensuring issues are handled efficiently based on complexity

Technical Support Operations

Oversee daily support across phone and email channels, with a strong emphasis on a phone-first support model
Build and reinforce best practices for handling real-time customer interactions over the phone, including troubleshooting, communication, and de-escalation
Act as a hands-on leader, stepping in during peak times and complex situations
Drive effective troubleshooting across hardware, software, and system-related issues
Own and optimize case management workflows to improve resolution speed and consistency

Process & Cross-Functional Collaboration

Partner with Product, Engineering, and Quality to improve troubleshooting workflows and system reliability
Build and manage Help Center and knowledge base content to improve self-service and internal support
Identify trends and provide feedback to drive product and process improvements

Reporting & Continuous Improvement

Analyze support metrics to identify gaps and improve performance
Forecast staffing needs and ensure proper coverage
Continuously refine processes, tools, and documentation to improve efficiency and scale
Continuously look for opportunities to streamline workflow, automate repetitive tasks, and enhance customer experience

Who you are:

5+ years of experience in technical support or support engineering
3+ years leading teams in a hardware + software environment
Strong hands-on troubleshooting across devices, systems, and integrations
Experience in a phone-first support environment with real-time coaching
Proven ability to build and scale support processes, workflows, and infrastructure
Strong understanding of case management, escalations, and SLA-driven support
Experience building and maintaining Help Center / knowledge base content
Ability to partner with Engineering, Product, and Business Systems
Analytical mindset with a focus on improving performance through data

Bonus Points For:

Experience supporting connected devices, hardware, IoT or mission-critical systems
Background building or scaling a technical support organization in a high-growth environment
Experience developing Help Center / knowledge base strategy and content
Experience working cross-functionally with Engineering and Product to resolve systemic issues
Strong analytical background with experience using support metrics to drive improvements

Please submit your cover letter and resume for consideration. No phone calls or faxes please. To all recruitment agencies: Warmboard does not accept agency resumes.

Job Type: Full-time

Pay: $110,000.00 - $140,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Vision insurance

Experience:

Residential construction: 2 years (Required)

Ability to Commute:

Scotts Valley, CA 95066 (Required)

Work Location: In person

Quick Apply

Refine Your Search

computer operations support jobs

Technical Support Manager - HVAC Construction

Sr SC Digital Systems Ops

Information Technology Director

Applications and Integration Engineer

Development Security Operations Engineer

Network Engineer Manager (In-Office - Buffalo, NY)

IT Application Manager

Pharmacy Analyst

Operations Center Analyst (Required Experience: Military, Law Enfor., Dispatcher, or Public Safety)

Systems Administrator III, Health Systems (Epic Prelude or Grand Central or Benefits)

Business Analyst II

IT Consultant V (Enterprise Architecture)

Vendor Operations Analyst

Network Operations Center Technician

DAF Support Engineer

IT Operations Supervisor

IT Specialist

Installation Project Manager

Application Developer/Programmer (On-Site only, remote option not available)

Sage X3 Administrator

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