Top 11905 Computer operator ii Jobs

IT Helpdesk Operator II
Partnership HealthPlan of California —Fairfield, CA
- $31.45 - $37.74 an hour
- Full-time
- Computer literacy
- Mid-level
- Office
Physical Therapist Case Manager, Level 2: Home Health
21st Century Home Health Services Inc. —Elk Grove, CA
- $125,000 - $160,000 a year
- Choose your own hours
- CPR Certification
- Computer literacy
- BLS Certification
- Continuing education credits
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Mechanical Technician II
Association of Universities for Research in Astronomy —Maui, HI
- $32 - $41 an hour
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Test Engineer II/III
Crane Aerospace & Electronics —Burbank, CA
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Rewinder Assistant, Downstream Operator 2, Material Movement Specialist, Multi-Craft Maintenance Tec
Marcal Paper Company —Maiden, NC
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6d
Resource Analyst/Paralegal II
Windsor Group LLC, is a Maryland based company providing professional services and business solutions to both federal government and commercial entities. This position is located in Washington, DC. —Anchorage, AK
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- Full-time
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- Mid-level
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CT Technologist II
MedStar Health —Baltimore, MD
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Printed Circuit Board Assembly (PCBA) Designer 2+ Years Experience
Coda Octopus Engineering, Inc. —Murray, UT
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- Full-time
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- Health savings account
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Industrial Print Technical Specialist II
Konica Minolta Business Solutions, U.S.A., Inc. —Woodland Hills, CA
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Surgical Tech II
Sheridan Memorial Hospital —Sheridan, WY
- Full-time
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Third Mate (Staff Assistant), Training Ship Patriot State II
Massachusetts Maritime Academy —Buzzards Bay, MA
- $85,000 - $90,000 a year
- Email
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CT Technologist II - Full Time + Sign On Bonus
MedStar Radiology Network - Washington, D.C. & Maryland —Washington, DC
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- 5 years
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RN-PRN II-Operating Room
Baptist Memorial Health Care —Memphis, TN
- PRN
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- Surgery
- RN License
MRI Technologist II
MedStar Radiology Network - Washington, D.C. & Maryland —Bethesda, MD
- Full-time
- Anatomy knowledge
- Inventory management
- 5 years
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Transmission Line EIT 2
GAI Consultants Inc —Atlanta, GA
- Bachelor of Science
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- Driver's License
- Paid holidays
- Disability insurance
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WIC Dietitian (Health Professional 2)
Portage County Combined General Health District —Ravenna, OH
- $24 - $28 an hour
- Weekends as needed
- Background check
- Ability to walk for extended periods
- Mid-level
- Wellness program
- Continuing education credits
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CNC Machinist II - Claypool - 3rd Shift
Tecomet —Claypool, IN
- $24 - $28 an hour
- Ability to walk for extended periods
- Computer literacy
- English
Quick Apply
7d
Mental Health Specialist II - Access & Initial Services
Coos Health & Wellness —Coos Bay, OR
- $6,461 - $7,558 a month
- Full-time
- Background check
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- Applied behavior analysis
- Paid holidays
- Loan repayment program
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Outside Sales Rep II
Porcelanosa USA —San Francisco, CA
- $70,000 - $75,000 a year
- 8 hour shift
- Marketing
- Mid-level
- Bachelor's degree
- Health savings account
- Disability insurance
Quick Apply
Mental Health Specialist II - Acute Behavioral Services
Dungarvin —Winona, MN
- $11.41 an hour
- Full-time
- 18 years or older
- Ability to walk for extended periods
- Computer literacy
- Paid training
- Mileage reimbursement
Quick Apply

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IT Helpdesk Operator II

Partnership HealthPlan of California -
Fairfield, CA

Apply Now

Job Details

Full-time
$31.45 - $37.74 an hour

Qualifications

Computer operation
Phone communication
Driver's License
Video conferences (communication methods)
IT department experience
Ticketing system technical support
Client interaction via phone calls

Full Job Description

Overview:

To provide support to day-to-day IT production operations support, and systems and telecommunications support. In addition to the IT Helpdesk Operator I duties, the IT HelpDesk Operator II has a higher level of experience in HelpDesk management and resource coordination. The IT HelpDesk Operator II will also help identify HelpDesk inefficiencies and will work with IT leadership to improve upon HelpDesk work flows and service desk ticket processing. Supports help desk function with PC troubleshooting, schedules and coordinates conference room support tickets, performs software updates and maintains inventory of PCs, printers, peripherals, network, and other systems hardware. Serves as the first level for desktops, phones, software, and other computer related support to internal customers. Supports in building and rolling out of new PCs, assists in application projects rollout from operations perspective. Supports other IT Operations staff in coordination and scheduling of resources. Provides administrative support to IT Operations team. Manages and maintains IT asset inventory. Performs IT Operations purchasing duties. Learns IT Operations procedures and troubleshooting techniques from the Director of Network Operations and documents them.

Responsibilities:

Answers incoming IT service calls, responds to direct email requests and walk-up
requests from PHC employees.
Logs incoming request into the IT Service Desk Ticketing system.
Serves as first tier/level support tech for PC and phone issues, provides prompt support to
end users on PC, phone, and other application issues.
Builds rapport and elicits problem details from help desk customers.
Prioritizes, schedules, and assigns tickets and work orders within the Service Desk.
Escalates requests (when required) to the appropriately experienced technician.
Records, tracks, and documents the help desk request problem-solving process, including
all successful and unsuccessful decisions made, and actions taken, through to final
resolution.
Performs hands-on fixes at the desktop level, including installing and upgrading software,
installing hardware, implementing file backups, and configuring systems and
applications.
Performs preventative maintenance, including checking and cleaning of workstations,
printers, and peripherals.
Monitors and maintains IT stock inventory to ensure equipment availability.
Manages IT asset inventory
Provides administrative and clerical assistance to the IT Operations team.
Prepares purchasing and procurement documentation for IT Operations and serves as
secondary resource for IT.
Performs post-resolution follow-ups to help requests.
Assists in coordination of IT equipment distribution and equipment return.
Manages and maintains service desk customer satisfaction surveys.
Manages resource scheduling for all incoming meeting requests requiring Audio / Video
support.
Assists with scheduling New Hire onboarding and inventory tracking.
Assists IT OPS Business Analyst with Return to Office and Telework deployments.
Manages small projects associated to the IT Operations Tech OPS Teams.
Coordinates, schedules and provides reporting of E-Waste pickups.
Other duties as assigned.

Secondary Duties and Responsibilities

Periodically works with IT staff on assigned projects
Available by cell phone to assist in coordination of IT outages 24 hours a day/ 7 days a
week.

Qualifications:

Education and Experience

Associate’s or technical degree preferred; candidate must have worked
in IT environment for at least three (3) to four (4) years in a similar
capacity or experience within a Partnership HealthPlan Call Center
environment would be highly considered. MS Office proficiency and
good phone communication skills required. Familiarity with healthcare
IT is a big plus. Familiar with Microsoft Active Directory and User
Account Management. Working knowledge and troubleshooting
experience in Windows (10/11) network environments, LAN
connectivity, MS Office 365, Anti-Spam, and Anti-Virus preferred.
Familiar with collaborative technologies (Webex, MS Teams).
Minimum of 2 years working experience managing and entering tickets
into a service system and/or working in a call center environment.

Special Skills, Licenses and Certifications

COMPTIA A+, Microsoft 365 Fundamentals, or other equivalent
desktop tech certifications are highly desirable. Highly proficient in
learning new hardware and application software. Detail oriented and
strong in analytical and interpersonal skills. Valid California driver’s
license and proof of current automobile insurance compliant with PHC
policy are required to operate a vehicle and travel for company
business.

Performance Based Competencies

Excellent oral and written communication skills. Excellent organization
of time and tasks, with ability to prioritize assignments and meet
deadlines. Ability to work under minimal supervision and exercise
independent judgment. Diplomacy and tact in handling user software
and PC problems. Willingness to take initial training and to continue to
learn new software, hardware, and network technologies

Work Environment And Physical Demands

Ability to use a computer keyboard. Hours are typically 7am to 4pm.
More than 50% of work time is spent in front of a computer monitor.
When required, ability to move, carry, or lift objects of varying size,
weighing up to 35 lbs.

All HealthPlan employees are expected to:

Provide the highest possible level of service to clients;
Promote teamwork and cooperative effort among employees;
Maintain safe practices; and
Abide by the HealthPlan’s policies and procedures as they may from time to time be updated.

HIRING RANGE:

$31.45 - $37.74

IMPORTANT DISCLAIMER NOTICE

The job duties, elements, responsibilities, skills, functions, experience, educational factors and the requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that an employee may be required to perform. The employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business, competitive considerations, or work environment change.

Apply Now

Refine Your Search

computer operator ii jobs

IT Helpdesk Operator II

Physical Therapist Case Manager, Level 2: Home Health

Mechanical Technician II

Test Engineer II/III

Rewinder Assistant, Downstream Operator 2, Material Movement Specialist, Multi-Craft Maintenance Tec

Resource Analyst/Paralegal II

CT Technologist II

Printed Circuit Board Assembly (PCBA) Designer 2+ Years Experience

Industrial Print Technical Specialist II

Surgical Tech II

Third Mate (Staff Assistant), Training Ship Patriot State II

CT Technologist II - Full Time + Sign On Bonus

RN-PRN II-Operating Room

MRI Technologist II

Transmission Line EIT 2

WIC Dietitian (Health Professional 2)

CNC Machinist II - Claypool - 3rd Shift

Mental Health Specialist II - Access & Initial Services

Outside Sales Rep II

Mental Health Specialist II - Acute Behavioral Services

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