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Associate IT Support Specialist

Premier Talent Partners -
San Francisco, CA

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Job Details

Temporary
$34 - $40 an hour

Qualifications

Laptop (troubleshooting support)
Hardware maintenance
Equipment troubleshooting
Windows
Computer hardware
Desktop (troubleshooting support)
macOS administration
macOS
Hardware management
Video conferences (communication methods)

Full Job Description

Location: On-site, San Francisco HQ (SOMA)

Work Schedule: Full-time, Monday–Friday

Compensation: $34–40/hour, depending on experience

Our client seeks a temporary Associate IT Support Specialist.

This is an excellent opportunity for someone early in their IT career who enjoys solving technical problems, delivering exceptional customer service, and learning in a fast-paced, high-growth environment. The ideal candidate is proactive, resourceful, and excited to grow into systems administration and automation over time.

Responsibilities:

Provide high-touch IT support and troubleshooting for local and remote employees across Mac and Windows environments
Manage incoming support requests and helpdesk tickets while delivering exceptional employee support
Support and maintain office technology, including Zoom Rooms, monitors, printers, room scheduling systems, Wi-Fi, and AV equipment
Lead onboarding and offboarding activities, including hardware provisioning, account setup, access management, and new hire orientations
Manage laptop lifecycle logistics, including provisioning, shipping, receiving, inventory management, and asset tracking
Support administration of cloud-based systems, including Google Workspace, Azure AD/M365, Slack, Okta, Jira, Zoom, and related platforms
Partner closely with Workplace and InfoSec teams on office moves, desk deployments, device compliance, and employee experience initiatives
Create and maintain documentation, SOPs, runbooks, and repeatable processes to support scale and operational consistency
Leverage AI tools where appropriate to improve support efficiency, scripting, documentation, and knowledge management

Experience:

1+ years of IT Support, Help Desk, Desktop Support, or Technical Support experience.
Hands-on experience troubleshooting Mac hardware and software is required.
Experience supporting Google Workspace (Gmail, Google Calendar, Google Drive) and cloud-first environments.
Familiarity with employee onboarding/offboarding, laptop provisioning, and asset management.
Strong customer service and communication skills with a hospitality-first mindset.
Comfortable working onsite five days per week in a highly collaborative environment.
Self-starter who enjoys learning independently, solving problems, and jumping into new challenges.
Apple Genius Bar or similar Apple support experience is highly desirable.
Exposure to automation or scripting is a plus but not required; curiosity and a willingness to learn are valued.

Technology & Tools

Mac computers and macOS (primary environment)
Google Workspace (Gmail, Calendar, Drive)
Slack
Jira (ticketing system)
Okta
Microsoft 365 / Azure AD
Zoom & Zoom Rooms
Chrome Browser
AV Equipment
Laptop Imaging & Asset Management

At Premier Talent Partners, we are a people-centered recruitment firm with a strong focus on skills-based hiring. We specialize in placing individuals in roles ranging from entry-level to VP level across various fields, including Customer Success, Sales & Marketing, Finance & Accounting, Administrative, HR, Operations, and Technology. Our expertise spans contract/temporary, temporary-to-permanent, permanent, and employer-of-record services, and we are committed to equitable & inclusive hiring practices on a national scale.

Benefit offerings and eligibility are based on employment status and applicable plan terms.

If you have an interest in exploring other positions similar to this one, please note that compensation ranges and benefits offerings may vary by role and assignment.

We do consider applications from qualified candidates with prior arrests and conviction records, in accordance with applicable regulations.

Work authorization: At this time, we are unable to offer employment sponsorship.

#PTPJobs

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