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End-user Computing Specialist

GTT, LLC -
Ketchum, ID

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Job Details

Contract
$18 - $23 an hour

Benefits

Mileage reimbursement
Health insurance
Dental insurance
401(k)
Vision insurance

Qualifications

Field service equipment repair
Network troubleshooting
Hardware maintenance
Research
Mid-level
Software installation
IT infrastructure
Computer hardware
Desktop (troubleshooting support)
Hardware configuration
Issue tracking
Resolving technical support tickets
Data entry
Telecommunication
Application Maintenance
1 year

Full Job Description

End-user Computing Specialist

Location

Ketchum, ID

Onsite Flexibility

Onsite

Contract Details

Position Type: Contract
Pay Rate: $18.00 $23.00 / Hour (USD)
Work Authorization: Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Job Summary

Under direct supervision, the End-user Computing Specialist 1 provides accurate, timely, and creative solutions to end-user computer, telecom, and networking problems of moderate to complex nature to ensure end-user productivity. This general classification will be used for a wide variety of IHT End User Computing specialty roles in the Health System, including Communication, Desktop, Network, Infrastructure, Print, Audio-Visual and Integration Specialists.

Key Responsibilities

Acts as a second level resolution resource, including recognizing, researching, isolating and resolving information systems issues, answering questions, providing advice, troubleshooting, and following-up to assist users in solving their technical computing issues.
Performs restorative and maintenance actions either remotely or at the end users location to resolve problems.
General maintenance and support of IT hardware and infrastructure.
Recommends systems modifications to reduce user issues.
Responds to situations where standard procedures have failed in isolating or fixing problem equipment or software installations, and configuration changes.
Collaborates with Tier 2 support personnel (Engineering, Application, System Administrators, Infrastructure, etc.) for appropriate services, repairs, troubleshooting, training and follow-up.
Maintains accurate information and data regarding end-user issues within the tracking system and according to policies and standards.
Handles basic issues and problems, and refers more complex issues to higher-level staff.
Possesses skillset or entry level knowledge of subject matter.
Perform other duties and responsibilities as assigned.

Required Experience

Minimum of 1 year of applicable experience

Work Environment / Physical Requirements

This is an in-field position for Wood River Medical Center. All candidates must be located within a reasonable commute to the site.
Occasional overnight travel to locations outside the Wood River area may be required.
Candidate must have their own personal vehicle and be willing to use it for travel. Mileage reimbursement provided.

Interview Process

1 round onsite panel interview

Benefits

Medical, Vision, and Dental Insurance Plans
401k Retirement Fund

About GTT

GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 organizations across banking, financial services, technology, life sciences, biotech, utilities, and retail sectors throughout the U.S. and Canada.

Job Number

26-04785

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End-user Computing Specialist

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About GTT

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