Top 3244 Concierge representative Jobs

REMOTE - Call Center Representative
Ivy Hall —Remote
- $18 - $20 an hour
- Weekends as needed
- Remote
- Bilingual
- Ability to sit for extended periods
- Communication skills
- Health savings account
- Paid holidays
Quick Apply
10d
Member Success Representative
Superpower —San Francisco, CA
- Full-time
- Remote
- HIPAA
- Mid-level
- 2 years
Contact Center Representative - Work From Home
AWL Insurance Agency —Austin, TX
- Part-time
- Remote
- Computer literacy
- Computer skills
- Leadership
- Work from home
- Opportunities for advancement
Concierge (Remote) at VillaSport
Syufy Enterprises —Houston, TX
- Weekends as needed
- Remote
- Computer literacy
- Computer skills
- Entry level
- Paid time off
- 401(k) matching
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Concierge Customer Service Representative
Percepta —Dearborn, MI
- $16 - $22 an hour
- Sales
- Mid-level
- Office
- Health savings account
- Paid holidays
Quick Apply
9d
Consumer Support Representative (Part Time)
Rollick, Inc —Remote
- Part-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- Customer service
- On-the-job training
- Work from home
Quick Apply
3d
Concierge Travel Advisor
Corporate Travel Management —Remote
- $55,000 - $75,000 a year
- Full-time
- Computer literacy
- Basic math
- Mid-level
- Wellness program
- Paid parental leave
Guest Service Representative
Columbus Airport Marriott —Columbus, OH
- $15.00 - $16.50 an hour
- Part-time
- Hotel
- In-person
- Guest services
- Health insurance
- Dental insurance
Quick Apply
Customer Service Representative
Cityside Networks LLC —Irvine, CA
- $25 an hour
- Full-time
- Mid-level
- Residential
- 3 years
- Health insurance
- Dental insurance
Quick Apply
Customer Service Representative
Million Air —Houston, TX
- $21 - $23 an hour
- Weekends as needed
- Background check
- Spanish
- Clean driving record
- Health insurance
- Dental insurance
Customer Service Representative
BLACKHAWK INDUSTRIAL OPERATING CO —Tukwila, WA
- $23 - $27 an hour
- Full-time
- Computer literacy
- Pass drug screening
- English
- Health savings account
- AD&D insurance
Quick Apply
6d
Licensed Customer Service Representative
Porch —Seattle, WA
- $54,000 - $75,600 a year
- Full-time
- Remote
- Spanish
- Research
- High school diploma or GED
- Travel reimbursement
- Paid parental leave
Yourgi Sales Development Representative (SDR)
Yourgi, Inc. —Remote
- $20 - $40 an hour
- Part-time
- Remote
- High school diploma or GED
- 1 year
- Associate's degree
- Work from home
Quick Apply
4d
Customer Service Representative - Spot Buys
BLACKHAWK INDUSTRIAL OPERATING CO —Peoria, IL
- $25 - $33 an hour
- Computer literacy
- Pass drug screening
- English
- Health savings account
- AD&D insurance
Quick Apply
Community Referral Representative
The Pacific Homecare LLC —Maryland
- $2,000 - $4,000 a month
- Part-time
- Remote
- Surgery
- HIPAA
- High school diploma or GED
- Work from home
- Flexible schedule
Quick Apply
10d
Customer Service Representative
Folino Estate —Kutztown, PA
- From $16 an hour
- Full-time
- Organizational skills
- Communication skills
- Entry level
Quick Apply
Customer Service Representative
Lux Air Jet Centers —Goodyear, AZ
- Part-time
- Computer literacy
- High school diploma or GED
- Driver's License
Customer Service Representative
IAP Worldwide Services, Inc —McLean, VA
- Full-time
- High school diploma or GED
- 1 year
- Communication skills
Consumer Care Representative - Contractor
Align Technology —San Jose, CA
- Call employer
- Microsoft Outlook
- English
- Mid-level
Quick Apply
Client Concierge Representative
True Vet Arlington Heights LLC —Sugar Grove, IL
- Weekends as needed
- Bilingual
- Computer skills
- Communication skills
Quick Apply

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REMOTE - Call Center Representative

Ivy Hall -
Remote

Quick Apply

Job Details

Full-time
$18 - $20 an hour
10 days ago

Benefits

Health savings account
Paid holidays
Health insurance
Dental insurance
401(k)
Flexible spending account
Employee assistance program
Vision insurance
Employee discount
Pet insurance

Qualifications

Phone communication
De-escalation techniques
Conflict de-escalation
Customer support experience within retail industry
Retail store experience
Retail store product knowledge
Technical Proficiency

Full Job Description

About Ivy Hall

Ivy Hall is Illinois’s premier sensory cannabis dispensary, redefining the retail experience through warmth, education, and style. As the state’s first sensory dispensary, we combine immersive atmospheres, thoughtful product curation, and concierge-level service.

Our mission is to demystify cannabis with friendly guidance, premium products, and a commitment to community. With locations across Chicago and Illinois, Ivy Hall is more than a dispensary—it’s a community hub and destination of discovery, inspiring connection and redefining cannabis retail through creativity and innovation.

MUST BE ILLINOIS RESIDENT

Job Summary

We are looking for an energetic, customer-focused Call Center Representative to be the voice of our dispensary. This position plays a critical role in creating exceptional customer experiences by assisting guests over the phone with placing orders, answering product questions, resolving concerns, and ensuring every interaction reflects our commitment to hospitality.

The ideal candidate thrives in a fast-paced environment, is comfortable juggling multiple tasks at once, and brings previous customer service experience — cannabis or wellness retail background is a strong plus.

Why Join Us?

In addition to 100% remote work and competitive hourly pay ($18–$20/hour), Ivy Hall offers medical, dental, and vision insurance, a 401(k) with optional HSA/FSA, paid vacation and holidays, an Employee Assistance Program, pet insurance, and employee discounts (where applicable) — plus the chance to grow within a fast-expanding cannabis company alongside a passionate, customer-first team!

Key Responsibilities

Customer Interaction & Service
- Answer incoming customer calls in a professional, friendly, and efficient manner
- Assist customers with online and phone orders
- Deliver an exceptional hospitality experience with every interaction
- Resolve customer concerns using strong de-escalation and conflict-resolution techniques
Product & Policy Knowledge
- Provide accurate information regarding cannabis products, promotions, loyalty programs, and store policies
- Stay current on cannabis products, regulations, and company promotions
Systems & Documentation
- Navigate multiple computer systems while speaking with customers
- Document customer interactions accurately and thoroughly
Collaboration & Performance
- Communicate with dispensary teams to resolve order or customer issues
- Work closely with cross-functional teams, contributing feedback and field intelligence
- Meet call quality, productivity, and customer satisfaction expectations

Key Qualities

Positive, solutions-oriented attitude
Exceptional customer service skills
Strong attention to detail
Ability to remain calm under pressure
Team player with excellent communication skills
Dependable, punctual, and self-motivated
Passion for cannabis education and creating memorable customer experiences

Requirements

Education & Experience
- Previous Call Center or Contact Center experience
- Previous Budtender or Cannabis Retail experience
- Strong knowledge of cannabis products, consumption methods, and customer education
- Cannabis industry or wellness-related experience strongly preferred
Technical Skills
- Ability to type quickly and accurately while maintaining high-quality interactions
- Computer savvy with the ability to quickly learn new software
- Proven ability to multitask across multiple applications while maintaining excellent customer service
- Experience using POS, CRM, or order management systems (preferred)
- Experience with online ordering platforms (preferred)
Soft Skills
- Excellent organizational and time management skills
- Strong communication skills, both verbal and written, with the ability to convey information clearly and professionally
- Experience handling difficult conversations and utilizing de-escalation techniques
- Bilingual candidates are encouraged to apply (preferred)
Additional Requirements
- Reliable high-speed internet and a distraction-free remote work environment
- Open availability during business operating hours, including evenings, weekends, and holidays as needed

Physical and Mental Demands

While performing the duties of this job, the employee is frequently required to sit for extended periods, communicate effectively over the phone, and maintain focus and accuracy while multitasking across computer systems during high call volumes.

Hearing: Ability to communicate with customers by phone and accurately understand spoken information, with or without a hearing aid or other assistive device
Vision: Ability to read and enter information using a computer screen for extended periods, with or without corrective lenses

Working Environment

Work is performed remotely in a home office setting. The noise level is usually moderate. These characteristics represent those individual encounters while performing the essential functions of this role.

Ivy Hall is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Quick Apply

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