Top 2225 Construction qa representative Jobs

Senior Customer Support Representative
Tenna —Remote
- Full-time
- Remote
- Spanish
- Windows
- Bachelor's degree
- Flexible spending account
- 401(k) matching
Quick Apply
10d
Quality Assurance Representative
Cube Root Corporation —Remote
- $130,000 - $180,000 a year
- Full-time
- Spanish
- Construction site
- English
- AD&D insurance
- Disability insurance
Construction Field Representative
ENGEO Incorporated —San Francisco, CA
- $25 - $30 an hour
- Full-time
- Clean driving record
- Construction site
- Bachelor of Science
- Disability insurance
- Health insurance
QA Representative - Structural
Vigor Marine LLC —Seattle, WA
- $42 an hour
- 8 hour shift
- Background check
- Management
- Construction site
- AD&D insurance
- Paid holidays
Quick Apply
Low Voltage QA/Security Cx Associate (Owner's Representative) - Data Center Construction
KALCON —Midland, TX
- $100,000 - $150,000 a year
- Construction site
- Mid-level
- Electrical Engineering
- Paid holidays
- Health insurance
Quick Apply
Construction QA Engineer I
Reliance Engineering LLC —Indianapolis, IN
- Full-time
- Construction site
- Engineering
- Driver's License
- Health savings account
- Paid holidays
Quick Apply
Engineering Technician
Unified Business Technologies Inc —Ford Island, HI
- $80,000 - $90,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Construction site
Quick Apply
Quality Manager - Renewable Energy
ersg —Oregon
- $42 - $50 an hour
- Overtime
- Background check
- Engineering
- Mid-level
- Fuel card
- Paid holidays
Quick Apply
Quality Assurance Manager
Minerals Technologies —Adams, MA
- Full-time
- Management
- 5 years
- English
- Disability insurance
- Health insurance
Technical Engineering Lead
Resource Environmental Solutions LLC —Richmond, VA
- $130,500 - $152,000 a year
- Engineering
- 3 years
- Mentoring
10d
Quality Control Manager (QCM), Federal Construction
Elite Recruiting & Consulting Services —Kansas City, MO
- Full-time
- Construction site
- 5 years
- Driver's License
- Health insurance
- Paid time off
Quick Apply
Construction Superintendent
Solidus Resources, LLC —Winnemucca, NV
- $145,000 a year
- Extended hours
- Construction site
- 5 years
- Mid-level
Quick Apply
4d
Dept. Lead - Senior Landscape Architect - Milwaukee, WI
JSD Professional Services, Inc —Waukesha, WI
- $100,000 - $999,999 a year
- Full-time
- Office
- Business development experience
- Project management
- Health savings account
- Health insurance
Quick Apply
12d
Construction Manager
NTT Global Data Centers Americas, Inc. —Itasca, IL
- $118,300 - $169,000 a year
- Full-time
- Microsoft Word
- Civil engineering
- Construction site
- Disability insurance
- Health insurance
Survey Technician III
Topographic, CO —Midland, TX
- Research
- Mid-level
- Office
Quick Apply
Certified Welding Inspector (AWS CWI)
Pioneer Inspection LLC —Eliot, ME
- Weekends as needed
- Background check
- Clean driving record
- Construction site
- Health insurance
- Paid time off
Quick Apply
Quality Control Manager (QCM), Federal Construction
Elite Recruiting & Consulting Services —Providence, RI
- Full-time
- Construction site
- 5 years
- Driver's License
- Health insurance
- Paid time off
Quick Apply
Quality Control Technician
Thalle Construction Company —Clayton, NC
- Microsoft Excel
- Microsoft Outlook
- Construction site
- Paid holidays
- Disability insurance
Quick Apply
Field Technician III
Halff Associates, Inc —Tampa, FL
- Overtime
- Background check
- Clean driving record
- Pass drug screening
- Health savings account
- Paid holidays
Electrical Resident Engineer - Water/Wastewater Construction - 3452
Project Partners —Fountain Valley, CA
- $90 - $110 an hour
- Full-time
- Construction site
- Driver's License
- Quality control
- Profit sharing
- Health insurance
Quick Apply

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Senior Customer Support Representative

Tenna -
Remote

Quick Apply

Job Details

Full-time
10 days ago

Benefits

Flexible spending account
401(k) matching
Referral program

Qualifications

iOS support
Android support
Windows
Android
Video conferencing software
Desktop (troubleshooting support)
SaaS platforms
Experience with SaaS (as product category for technical sales engineers)
Customer support
Video conferences (communication methods)
SaaS
Video conferencing systems operation

Full Job Description

Position Description

Tenna is seeking a dedicated Senior Customer Support Representative to join our growing team. As a Senior Customer Support Representative, you will ensure Tenna builds long-lasting relationships with our customers by serving as the main point of contact for all inbound support channels. You will engage with and leverage your deep knowledge of the platform to troubleshoot hardware and software issues and find creative solutions for our customers daily. Additionally, you will work closely with our Software Engineering, Hardware, Product, QA, and Sales Teams to provide top-notch customer support and fuel our customer growth efforts. If you’re passionate about delivering exceptional customer experiences, thrive on solving complex problems, and take pride in being the key problem-solver for customers and internal partners alike, this is the role for you!

Why Tenna?

At Tenna, we believe the best is right in front of all of us, and that each day holds more potential than the one before. We believe every new discovery can lead to something better than we thought possible. When we boil it down, the top five qualities that define the Tenna Team are quality-obsessed, gritty, continuous learners, collaborative problem solvers, and just plain awesome. Sound like you? Join us as we empower our customers to control their mixed assets on one comprehensive platform anytime, anywhere. Apply now!

Responsibilities

Provides swift and exceptional support to customers who are routed via phone, email, inbound chat, and/or hotline calls
Ensures all customer requests and issues are handled in a thoughtful, urgent manner
Asks probing questions and employs active listening techniques to accurately diagnose the root cause of the issue at hand
Resolves customer issues via phone (or in person) using our diagnostic tools
Seeks to break down and understand complex problems individually and collaboratively. Provides analysis and recommendations to internal and external stakeholders on complex problems.
Works within the ticketing queue (Helpscout and JIRA)
Takes full ownership of each support ticket and ensures tickets are resolved as expeditiously as possible. Follows up with the team on ticket status as needed
Submits support tickets and escalates issues to the appropriate stakeholder in a timely manner
Utilizes teleconferencing tools to assist current customers such as Zoom, Microsoft Teams, etc.
Assists customers with navigating the Tenna app, and monitoring the health of Tenna trackers
Leverages a deep understanding of Tenna’s software platform, hardware, and the environmental factors that can affect them to troubleshoot and document issues
Identifies trends in customer issues to understand the potential impact on customers and takes the appropriate course of action
Accurately records information allowing the team to prioritize bugs, enhancement requests, and feature requests
Works alongside the Product Team, Hardware, QA, and Engineering to ensure bugs and other issues are resolved and communicated back to customers
Assists Customer Success Managers with technical issues pertaining to their customers and provides clear, concise, and timely feedback on reported issues
Ensures customer permissions, asset lists, and relevant data are all provisioned correctly

Job Requirements

Bachelor’s degree strongly preferred or equivalent
5+ years of experience providing software customer support is required
2+ years of experience working for a SaaS, PaaS, related company
Strong experience using teleconferencing tools such as Zoom, Microsoft Teams, etc.
Strong experience providing technical support for Android, Apple, and Windows-based products
Experience working within construction technology or within the construction industry is an absolute plus
Strong interest in software development processes, IoT products, and connected hardware products
Excellent verbal and written communication abilities, particularly with Engineers
Familiarity with Salesforce, HelpScout, or similar support tools is strongly preferred
Bilingual proficiency in Spanish is a plus
A self-motivated and adaptable person with a strong service orientation and “do what it takes” attitude
Excellent problem-solving skills and is process-driven
Passion for working in a high-growth, entrepreneurial environment, with the ability to demonstrate personal commitment and drive to set and exceed high standards

Benefits, Perks, & Additional Information:

Full-time opportunity
Location: Remote – nationwide
Candidates must be able to work at least one Saturday per month
Candidates must have the ability to be on camera during all virtual meetings
Occasional travel to customer locations is required, up to 20%
Competitive compensation packages offered
Opportunities for growth and personal development within a highly dynamic team
Robust, low-cost benefit packages offered
Benefit coverage begins on the first date of employment
Dependent Care offered
401k match
Employee referral bonuses

As an Equal Opportunity Employer, Tenna is committed to building a diverse team. We welcome different perspectives and opinions to foster innovation, authenticity, and excellence across all parts of our company, and are committed to providing employees with a work environment free of discrimination and harassment.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Quick Apply

Refine Your Search

construction qa representative jobs

Senior Customer Support Representative

Quality Assurance Representative

Construction Field Representative

QA Representative - Structural

Low Voltage QA/Security Cx Associate (Owner's Representative) - Data Center Construction

Construction QA Engineer I

Engineering Technician

Quality Manager - Renewable Energy

Quality Assurance Manager

Technical Engineering Lead

Quality Control Manager (QCM), Federal Construction

Construction Superintendent

Dept. Lead - Senior Landscape Architect - Milwaukee, WI

Construction Manager

Survey Technician III

Certified Welding Inspector (AWS CWI)

Quality Control Manager (QCM), Federal Construction

Quality Control Technician

Field Technician III

Electrical Resident Engineer - Water/Wastewater Construction - 3452

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