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Senior Customer Service Representative

MASS PRECISION INC -
San Jose, CA

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Job Details

Full-time
$85,000 - $100,000 a year

Qualifications

Customer communication
Manufacturing company experience

Full Job Description

GENERAL JOB DESCRIPTION

The Customer Service Representative serves as the primary point of contact for assigned customer accounts, managing day-to-

day communication related to orders, schedules, and delivery commitments. This role requires a proactive, energetic approach

to coordinating with internal teams, resolving customer needs, and supporting accurate order management and on-time

delivery.

DUTIES & RESPONSIBILITIES

Act as the primary point of contact for assigned customer accounts, independently managing day-to-day

communication related to orders, schedules, and delivery commitments.

Take ownership of processing customer purchase orders, sales orders, and order revisions within the ERP system, ensuring

accuracy and efficiency.

Coordinate with internal teams to support on-time delivery, provide order status updates, and resolve customer inquiries.
Manage customer demand schedules, forecasts, and Just-In-Time (JIT) programs in alignment with production planning.
Monitor order progress and proactively communicate schedule changes, risks, or delays.
Support new product introduction (NPI) programs by coordinating order setup, documentation, and customer

requirements.

Execute engineering change orders (ECOs) and configuration updates to ensure accurate order processing.
Track delivery requirements, manage expedite requests, and resolve potential disruptions before they impact the

customer.

Maintain accurate customer account information, pricing, and order records within the ERP system.
Collaborate with cross-functional teams to resolve order issues, quality concerns, and delivery challenges.
Provide order acknowledgements, shipment notifications, and timely status updates to customers.
Follow up on quotes and support repeat order processing.
Ensure compliance with customer specifications, quality standards, and company procedures.
Build and maintain strong customer relationships through proactive communication, accountability, and a high level of

service.

Contribute energy, initiative, and ideas that support continuous improvement within customer service and order

management processes.

EDUCATION, TRAINING & EXPERIENCE

Associate’s or Bachelor’s degree in Business, Supply Chain, Operations, or a related field preferred; equivalent work

experience will be considered.

2–5 years of experience in customer service, account coordination, order management, or program support within a

manufacturing or contract manufacturing environment.

KNOWLEDGE, SKILLS & ABILITIES

Experience using ERP systems (such as Epicor, SAP, Oracle, or similar) to manage orders, schedules, and customer

accounts.

Working knowledge of manufacturing operations, production scheduling, and order fulfillment processes.
Strong written and verbal communication skills with the ability to effectively interface with customers, program

managers, and internal teams.

Highly organized with strong time-management skills and the ability to manage multiple priorities in a fast-paced

environment.

Strong attention to detail and accuracy when managing customer orders, schedules, and documentation.
Proficiency in Microsoft Office applications, particularly Excel, Word, and Outlook.
Proactive problem-solving skills with the ability to identify issues, communicate risks, and drive timely resolution.
Ability to work both independently and collaboratively within a cross-functional team environment.

Apply Now

Refine Your Search

contract representative jobs

Senior Customer Service Representative

Factory Purchasing Representant

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Signatories Representative

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Change Management Consultant (contract)

Contract Specialist

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Vendor Contracts Manager (Contract-to-Hire) - U.S. - Remote

Experienced Case Reviewer-DHS

Contracts Manager (Remote)

Senior Manager, Contract Development, Provider Contracting (Remote)

Contract & Reimbursement Analyst II

Sample Processing Representative (Contract)

Proposal Writer (Remote)

Program Manager / Coordinator

Contract Specialist

Contract Specialist

Contract Manager - GM Defense

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