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San Diego - Contract Coordinator

Coast Care -
San Diego, CA

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Job Details

Full-time
$25 an hour

Qualifications

Optimizing workflow processes
Mandarin
Health insurance authorizations
Customer records maintenance
Spanish
Google Workspace
Customer communication
Client onboarding
Expiration dates monitoring
Operations coordination
Spreadsheets
Arabic
Service scheduling
Regulatory compliance
HIPAA
Mid-level
Administrative experience
Medicaid health insurance
Medical administrative support
Healthcare referral management
Records management
Healthcare privacy protection
Health information regulatory compliance
Data verification
Organizational skills
Tagalog
Medicaid
Contract management support tasks
Productivity software
1 year

Full Job Description

Contract Coordinator

Department: Contracts Reports To: Contracts Operations Manager

Position Summary

The Contract Coordinator supports Coast Care’s contracting and outreach operations across multiple programs, including CalAIM, HCBS, SCRC, SDRC, and future contracts. This role is responsible for coordinating referrals, caregiver onboarding, scheduling, visit verification, and compliance tracking.

The coordinator ensures timely referral processing, accurate data entry in AlayaCare, and effective communication with families, caregivers, referral partners, and program representatives. This position requires strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.

Key Responsibilities

Process and track incoming referrals across multiple programs
Create and maintain accurate client and caregiver profiles in AlayaCare
Coordinate onboarding, scheduling, and care plan setup after authorization approval
Monitor referral and authorization status to ensure timely service initiation
Perform daily Electronic Visit Verification (EVV) and resolve flagged visits
Maintain accurate, complete, and audit-ready documentation
Communicate with caregivers, families, and referral sources regarding services and updates
Track data related to referrals, onboarding, and program activity
Identify workflow issues and escalate or recommend improvements as needed

Compliance & Documentation

Ensure all records meet program and regulatory requirements
Maintain audit-ready documentation for referrals, authorizations, and services
Monitor authorization expirations and ensure timely renewals
Adhere to HIPAA and data privacy standards

Performance Expectations

Timely processing of referrals and authorizations (target: 24–48 hours)
Accurate data entry and system compliance
Completion of EVV tasks daily
Timely onboarding and activation of caregivers and clients

Qualifications

1–3 years of experience in administrative, healthcare support, or outreach roles
Experience with AlayaCare, Viventium, or similar systems preferred
Proficiency in Google Workspace and Excel
Strong organizational, multitasking, and time management skills
Excellent verbal and written communication skills
Detail-oriented with strong compliance awareness
Ability to work independently and collaboratively

Preferred:

Experience with CalAIM, HCBS, SCRC, SDRC, or similar programs
Familiarity with Medicaid waiver or home care services
Bilingual (Spanish, Arabic, Mandarin, or Tagalog)

Apply Now

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