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Amazon Account Manager

TargetPath, LLC -
Wilsonville, OR

Quick Apply

Job Details

Full-time

Benefits

Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Flexible schedule
Life insurance
Referral program
Retirement plan

Qualifications

Customer communication
Interpersonal skills
Amazon Ads
Shopify
E-commerce
Bachelor's degree
Online retail experience
Account management experience

Full Job Description

ABOUT TARGETPATH

TargetPath is a consultancy that helps companies reach their potential faster with a higher probability of success. We provide a veteran team that works alongside the client to develop and execute business plan, go-to-market and operational strategy.

POSITION SUMMARY

The Amazon Account Manager is responsible for the day-to-day management, optimization, and growth of assigned TargetPath client accounts, with a primary focus on Amazon Seller Central and Vendor Central. This role requires deep platform expertise, strong client management skills, and the ability to operate effectively across Amazon, Walmart.com, DTC, and other active ecommerce channels.

The ideal candidate has 5 to 6 years of hands-on ecommerce experience, a thorough command of Amazon's operational and support systems, and a working understanding of how multi-retailer distribution affects pricing integrity, Buy Box health, and channel performance. This position requires the ability to think strategically while maintaining a high standard of tactical execution across a multi-client portfolio.

This role begins as an individual contributor. Within three to six months, the Amazon Account Manager is expected to take on light team lead responsibilities, providing direction and oversight to junior contributors supporting assigned accounts.

ESSENTIAL DUTIES & RESPONSIBILITIES

Amazon & Marketplace Execution

Manage day-to-day operations of client Seller Central and Vendor Central accounts, including listings, catalog, content, pricing, inventory, chargebacks, Buy Box, and account health
Execute Amazon support escalations effectively, applying sound case strategy, appropriate channel selection, and thorough documentation to drive resolution
Manage A+ content, Brand Store updates, item setup, variation structure, and suppression and compliance troubleshooting
Coordinate promotions, Lightning Deals, coupons, and Subscribe & Save activity with internal advertising and client stakeholders
Monitor and manage Buy Box health in multi-retailer environments, identifying pricing and fulfillment issues that contribute to suppression or unauthorized seller activity
Support client expansion onto Walmart.com, Target Plus, and other third-party marketplaces as part of a broader channel strategy

DTC & Multi-Channel Management

Manage client branded DTC websites, including content updates, merchandising, promotional campaigns, and site performance improvements
Drive DTC revenue growth through conversion rate optimization, customer experience improvements, and coordinated promotional strategy
Manage the interplay between DTC, Amazon, and retail channels, including pricing consistency, MAP policy enforcement, and channel conflict mitigation
Coordinate with developers, agencies, and internal team members to execute site and platform updates on Shopify, BigCommerce, or similar platforms
Ensure accuracy and completeness of ecommerce content, pricing, promotions, and product information across all active channels

Client Management

Serve as the primary execution lead for assigned accounts, managing client relationships with clarity, responsiveness, and sound judgment
Translate client goals into defined tactical plans with clear owners, timelines, and measurable next steps
Communicate ecommerce complexity, platform limitations, and Amazon-specific constraints to client stakeholders in clear, accessible terms
Proactively identify and surface risks, blockers, and performance trends before they require escalation
Produce client-ready performance summaries, issue trackers, and strategic recommendations

Cross-Functional Coordination

Coordinate across TargetPath advertising, operations, creative, and logistics functions to support accurate and timely client delivery
Provide direction, feedback, and coaching to junior team members supporting assigned accounts, beginning within the first three to six months
Escalate resourcing constraints, delivery risks, and client concerns to senior leadership with clear context and recommended resolution paths
Contribute to process improvements that increase the consistency, efficiency, and scalability of client delivery

EDUCATION & EXPERIENCE

5 to 6 years of hands-on ecommerce experience, with direct ownership of Amazon Seller Central and Vendor Central accounts required
Demonstrated proficiency in Amazon support escalation, including case strategy, Vendor Central dispute resolution, and navigating automated system limitations
Experience managing omni-channel brands with active presence on Walmart.com or other third-party retailers; working knowledge of how multi-retailer distribution affects Buy Box health, pricing integrity, and account performance
Experience managing or supporting branded DTC ecommerce channels on Shopify, BigCommerce, or similar platforms
Familiarity with MAP policy enforcement, unauthorized seller management, and the operational complexity of omni-channel brand distribution
Experience managing client or stakeholder relationships where ecommerce platform expertise must be translated into accessible, actionable guidance
Track record of managing multiple brands, product lines, or client accounts simultaneously
Working knowledge of Amazon advertising fundamentals, including Sponsored Products, Sponsored Brands, and DSP, as they relate to account strategy and performance
Bachelor's degree in Business, Marketing, Ecommerce, or a related field preferred; equivalent professional experience considered

SKILLS & COMPETENCIES

Deep working knowledge of Amazon's catalog, content, compliance, and operational systems
Strong client communication skills, with the ability to contextualize platform complexity for non-technical stakeholders
Highly organized, with demonstrated ability to manage competing priorities across multiple accounts and deadlines
Analytical and data-driven, with the ability to translate performance data into clear, actionable recommendations
Strong written communication skills, particularly for client-facing deliverables, issue documentation, and internal coordination
Able to operate effectively in a fast-paced consulting environment where client priorities and timelines shift
Proactive and solutions-oriented, with sound judgment about when to resolve issues independently and when to escalate
Positioned and motivated to grow into a team lead capacity within the first six months

MISC.

Location: In-person preferred, but open to remote locations
Full benefits package, including medical/vision/dental, Long Term Disability, Life Insurance, FSA, 401(k), PTO and Paid Holidays

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible schedule
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Retirement plan
Vision insurance

Experience:

Amazon Seller Central/Vendor Central: 5 years (Required)

Work Location: Hybrid remote in Wilsonville, OR 97070

Quick Apply

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