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Senior Manager, Web & Digital Experience

A1 Garage Door Service -
Phoenix, AZ

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Job Details

Full-time
$90,000 - $120,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance

Qualifications

Management
Customer website behavior analysis
Marketing analytics
Project stakeholder communication
Stakeholder relationship building
Data analytics technologies
Cross-functional communication
Stakeholder management

Full Job Description

The Senior Manager, Web & Digital Experience is responsible for the strategy, performance, and customer experience across the company's portfolio of websites. This role serves as the business owner of the web ecosystem, ensuring digital properties drive measurable growth, support lead generation efforts, and deliver exceptional customer experiences.

Working at the intersection of marketing, user experience, SEO, analytics, and web development, this position leads website strategy, oversees digital optimization initiatives, and partners cross-functionally to align web investments with business objectives. The ideal candidate combines strategic thinking with hands-on execution and uses data-driven insights to continuously improve website performance, conversion rates, and operational efficiency.

What You’ll Do

Develop and execute the strategic roadmap for all company websites, aligning priorities with business objectives and customer needs
Drive continuous improvement in website performance, user experience, accessibility, and conversion rates
Lead conversion optimization efforts through testing, analysis, and customer journey improvements
Partner with marketing teams to optimize landing pages, content, and campaigns for lead generation and customer acquisition
Oversee SEO initiatives across all web properties, including technical SEO, local SEO, content strategy, and emerging search opportunities
Manage relationships with internal and external web development resources, ensuring efficient execution and prioritization of website enhancements
Maintain and prioritize website development roadmaps, backlogs, and release schedules
Establish reporting frameworks and monitor key performance indicators, including traffic, conversion rates, lead quality, engagement, and site health
Translate website analytics and performance insights into actionable recommendations for leadership
Serve as the primary point of accountability for web initiatives, fostering alignment across marketing, operations, and business leadership teams
Ensure website governance, consistency, scalability, technical health, and platform stability across all digital properties

What You’ll Bring

5+ years of experience in website management, digital experience, growth marketing, digital product management, or related disciplines
Experience managing multiple websites or digital properties with responsibility for performance and optimization
Strong understanding of website analytics, conversion rate optimization, user experience, and customer journey management
Working knowledge of SEO best practices, technical SEO, website architecture, and organic growth strategies
Experience managing agencies, vendors, developers, or external web resources
Strong project management, stakeholder management, and communication skills
Experience using analytics and reporting platforms to drive decision-making and prioritization
Ability to translate technical concepts into business recommendations and actionable plans
Experience with WordPress or similar CMS platforms preferred
Familiarity with A/B testing, experimentation frameworks, and lead-generation business models preferred
Experience supporting multi-location businesses and local search strategies is a plus

Key Attributes for Success

Strategic: Connects website initiatives to measurable business outcomes, growth objectives, and revenue impact
Customer-Focused: Champions exceptional digital experiences that reduce friction and improve conversion performance
Data-Driven: Uses analytics, testing, and insights to prioritize opportunities and drive continuous improvement
Collaborative: Builds strong partnerships across marketing, operations, development, and leadership teams
Accountable: Creates structure, ownership, and visibility while ensuring projects are executed effectively and efficiently
Adaptable: Thrives in a fast-paced environment and proactively responds to evolving digital trends, technologies, and customer behaviors
#INDA1

Benefits and other cool stuff:

Medical, dental, vision, 401K
Paid Time Off
Weekly Pay
Internal Promotion opportunities
Company swag

(Please note: benefits are not available for part time, temporary or contract roles)

A1 Garage Door (and affiliate companies) provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.

Compensation Range: $90K - $120K

Quick Apply

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