Provider Support & Relationship Coordination
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Serve as a point of contact for routine provider inquiries and support requests.
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Support positive provider relationships through timely communication, follow-up, and issue coordination.
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Communicate professionally with providers and internal stakeholders regarding contracting and provider relations matters.
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Escalate complex provider issues or contract questions to senior team members as appropriate.
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Support provider outreach and engagement activities as directed.
Contract Administration & Operational Support
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Assist with preparation, routing, tracking, and maintenance of provider contracts, amendments, and related documentation.
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Support contract renewal and provider onboarding processes by coordinating documentation and tracking workflow progress.
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Maintain accurate provider records and contract files within internal systems and databases.
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Assist with updating provider information, templates, and departmental tracking tools.
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Support compliance with departmental procedures and documentation standards.
Data Management & Reporting Support
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Maintain organized and accurate tracking of provider contracting activities and departmental workflows.
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Assist with spreadsheet updates, data entry, reporting, and basic analysis projects.
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Support data validation and audit activities related to provider contracts and network information.
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Utilize departmental systems and technology tools to support operational efficiency and accuracy.
Claims & Issue Resolution Support
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Research routine provider questions related to claims, contract information, or reimbursement inquiries.
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Gather documentation and information needed to support issue investigation and resolution.
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Coordinate with internal departments to support timely resolution of provider concerns.
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Escalate issues involving complex contract interpretation or reimbursement analysis.
Professional Development
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Develop foundational knowledge of provider contracting, managed care operations, reimbursement methodologies, and provider network administration.
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Participate in training and development opportunities to build knowledge of provider relations and healthcare operations.
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Continuously build proficiency in departmental systems, processes, and industry practices.
- Bachelor’s degree in Healthcare Administration, Business, Finance, Communications, or related field, or equivalent combination of education and experience.
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Strong organizational skills with the ability to manage multiple priorities and meet deadlines.
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Strong verbal and written communication skills.
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Demonstrated attention to detail and commitment to accuracy.
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Ability to learn new systems, processes, and technologies.
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Proficiency with Microsoft Office applications including Word, Excel, and Outlook.
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Ability to work collaboratively within a team-oriented environment.
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Ability to exercise professionalism and sound judgment in routine situations.
- Internship, coursework, or prior experience in healthcare, insurance, customer service, business operations, or administrative support.
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Exposure to healthcare terminology, provider networks, or managed care concepts.
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Experience working with spreadsheets, databases, or workflow tracking tools
- Regularly required to sit, work at a computer, and communicate via phone, video, and email.
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Occasionally required to stand or walk.
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Visual acuity required for computer-based work and document review.
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Occasional travel or schedule flexibility may be required based on business needs.
The Provider Contracting & Relations Coordinator is an early-career role designed for individuals interested in building expertise in healthcare provider contracting, provider relations, and managed care operations. Working alongside experienced professionals, the Coordinator contributes to the administration and maintenance of The Alliance's provider network through provider communication, contract coordination, data management, and network support activities.
This position provides hands-on exposure to provider onboarding, contract administration, provider reimbursement methodologies, issue resolution, and relationship management. As the Coordinator gains experience and demonstrates proficiency, they will have opportunities to take on increasing responsibility and expand their knowledge of provider network operations.
The role is designed to support professional growth within the Provider Contracting & Relations department, providing a strong foundation for individuals seeking to develop a long-term career in healthcare contracting, provider relations, and network management.
At The Alliance, our mission is helping employers self-fund smart. We serve as the voice for self-funded employers who want more control over their healthcare costs and who believe that affordable, high-quality care should be accessible to everyone.
Along with the satisfaction you’ll receive from working with a mission-driven organization, you’ll join a humble, lively, and hard-working group of people. The Alliance is home to a highly collaborative, creative, and dedicated bunch; you’ll feel our warm friendliness, be fueled by our inspiring passion, and find support from us when you need it, too.
