Top 41144 Core execution leader Jobs

Client Support Supervisor
Soma Global, Inc. —Remote
- $50,000 - $55,000 a year
- Background check
- English
- Mid-level
Quick Apply
Operations Manager
Tushy —Remote
- $70,000 - $80,000 a year
- Full-time
- Remote
- Mid-level
- Analysis skills
- Organizational skills
- Commuter assistance
- Paid holidays
Quick Apply
Director, Engineering Controls (SSI)
Shermco Industries, Inc. —Wichita Falls, TX
- $162,000 - $240,000 a year
- Full-time
- 11+ years
- Master's degree
- Mentoring
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Physical Therapy Assistant - 8k Sign-On and Retention Bonus!
The CORE Institute | HOPCo —Mesa, AZ
- Physical & Rehabilitation Medicine
- Clinic experience
- High school diploma or GED
Quick Apply
Associate Attorney, Min. 2 Yrs Estate Planning Exp., Great Benefits, PTO, Shorter Schedule
DiFranza Law —Jacksonville, FL
- $85,000 - $100,000 a year
- Urgently hiring
- Background check
- Mid-level
- In-person
- Disability insurance
- Health insurance
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14d
Clinical Director
JoyBridge Kids —Chapel Hill, NC
- Full-time
- 18 years or older
- Master's degree
- 8 years
- Health savings account
- Paid holidays
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11d
Personal Trainer
Crunch Fitness by JEM Wellness Brands —Willowbrook, IL
- $16.60 an hour
- Part-time
- 18 years or older
- CPR Certification
- Customer service
- Gym membership
Quick Apply
SIM Operations Engineer
Modern Technology Solutions, Inc —Edwards AFB, CA
- 5 years
- Engineering
- Windows
- Disability insurance
- Health insurance
Construction Building Foreman
SMC Concrete and Construction —Cawker City, KS
- $26 - $34 an hour
- Full-time
- Clean driving record
- Construction site
- Mid-level
- Dental insurance
- Paid time off
Quick Apply
Manufacturing Engineering Manager
Overhead Door Corporation —Williamsport, PA
- $115,162.51 - $130,765.60 a year
- Full-time
- Background check
- 7 years
- Master's degree
Quick Apply
Product Director
Autonodyne LLC —Boston, MA
- $160,000 - $260,000 a year
- Full-time
- Hybrid work
- Computer Science
- 8 years
- Bachelor's degree
- Health savings account
- Relocation assistance
Quick Apply
Director of System of Care (DSOC) Adult & Older Adult
The Hume Center —Concord, CA
- $166,000 - $192,000 a year
- Weekends as needed
- Background check
- Spanish
- Doctoral degree
- Paid holidays
- Health insurance
Quick Apply
Instructional Coach - Math
Memphis Merit Academy Charter School —Memphis, TN
- $60,000 - $70,000 a year
- Full-time
- Classroom
- Teaching Certification
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Personal Trainer
Crunch Fitness by JEM Wellness Brands —Naperville, IL
- $16.60 an hour
- Part-time
- 18 years or older
- CPR Certification
- Customer service
- Gym membership
Quick Apply
Senior Director of Safety
Magnum Electric Inc —West Fargo, ND
- Full-time
- Construction site
- In-person
- Senior level
Quick Apply
President, Commercial HVAC
Grote Family of Companies —Cincinnati, OH
- Construction site
- Office
- Business Administration
Quick Apply
2d
Youth & Famiy Minister
First Lutheran Church —Sioux Falls, SD
- $45,000 - $50,000 a year
- Overtime
- Management
- Mid-level
- Administrative experience
- Health savings account
- Health insurance
Quick Apply
Sow Farm Manager - Diagonal/Blairsburg, IA
Iowa Select Farms —Diagonal, IA
- Full-time
- Bilingual
- Microsoft Word
- Microsoft Excel
- Health insurance
- Dental insurance
Assistant Personal Training Manager
Crunch Fitness by JEM Wellness Brands —Willowbrook, IL
- $18 an hour
- Full-time
- Background check
- Hospitality
- 18 years or older
- Disability insurance
- Health insurance
Quick Apply
ADA Coordinator - 504 Office of Disability Services
Monroe University —New Rochelle, NY
- $70,000 - $80,000 a year
- Full-time
- Background check
- 5 years
- Bachelor of Science
- Health insurance
- Dental insurance
Quick Apply

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Client Support Supervisor

Soma Global, Inc.
Remote

Quick Apply

Job Details

$50,000 - $55,000 a year

Qualifications

English
High school diploma or GED
Managing clients in a customer support role
Customer support
Technical Proficiency
Ticketing system technical support

Full Job Description

The Technical Support Supervisor is responsible for overseeing the daily operations of the Customer Support Team as well as participating as an active member of the team. This position will partner with the Customer Support Team members to deliver exceptional customer support and customer experience through phone, email, and chat and will oversee scheduling, call queue monitoring, and meeting management. This team member will be expected to lead by example, organize work, build reports, handle escalations, and help with ad hoc projects, and training. The Customer Support Supervisor will work within the Customer Support Team and will report to the COO. This position is an advocate in the overall culture, vision, and values of Kologik.

Responsibilities

Assume Supervisory responsibilities for Customer Support Team representatives
Manage work schedule and availability in support systems (attendance and performance)
Oversee timecard entry and approvals
Monitor and manage call queue as it pertains to Support Team and customer resource needs
Manage escalated ticket queue and attend internal meetings regarding escalations as appropriate
Ensure Support processes are followed and identify new processes where appropriate
Promote a Customer Centric environment and help to ensure support issues are handled in a timeline manner and customers receive updates on existing tickets
Oversee Tier-2 to Tier-3 escalation process for tracking and customer follow up including accurate DevOps creation for ticket escalations
Coordinate with Tier-3 to provide Support priorities for existing escalations
Ensure Tier-3 updates are provided to Tier-1/Tier-2 members and ultimately customers
Oversee product release coordination for resolved tickets
Train & mentor Tier-1 & Tier-2 Customer Support Representatives
Coordinate and lead monthly Team meetings with an Agenda sent in advance
Suggest topics for Support training to improve team skills
Create and distribute performance reviews for team members
Oversee Zendesk configuration
Assist in call queue as needed for overflow support

Expectations

Embody and exemplify Kologik’s core values
Winning mindset - Hungry, driven, passionate, execution focused, committed, urgency
Coachable change agents – Fail quick and learn, continuous improvement, critical thinkers – question why, innovative
Servant leaders – When no one is looking, we do the right thing; teamwork, collaborative, not siloed, customer-centric
Teamwork: Build consensus and use active listening skills.
Customer Service: Provide prompt, high-quality service to members, staff, vendors and internal/external customers.
Communication: Create effective working relationships by sharing information.
Achievement: Demonstrate ability and willingness to achieve organizational and individual goals by seizing opportunities and learning from experience.
Flexibility/Innovation: Initiate new ideas, exhibit creative thinking and grasp new concepts.
Technical Excellence: Apply and develop enhanced technical and role specific skills and organizational knowledge.

Requirements

Attend and complete Kologik provided Management/Leadership Training as assigned
Be able to pass and maintain FBI and State Criminal Justice Information Security (CJIS) background check(s) and certifications
Excellent verbal and written communication skills
Excellent interpersonal and customer service skills
Proficiency in English
High school diploma or GED is required, an Associates Degree or higher or technical certifications are highly desirable
2-4 years of experience as a Technical or Customer Support Representative or similar Customer Service role is highly desirable
Familiarity with our industry is a plus
Experience using help desk software and remote support tools
Aptitude for learning new technologies quickly
Strong client-facing and communication skills
Troubleshooting and multi-tasking skills
Excellent communication and problem-solving skills
Multi-tasking abilities
Patience when handling tough cases

Physical Requirements

Prolonged periods sitting at a desk and working on a computer

Quick Apply

Refine Your Search

core execution leader jobs

Client Support Supervisor

Operations Manager

Director, Engineering Controls (SSI)

Physical Therapy Assistant - 8k Sign-On and Retention Bonus!

Associate Attorney, Min. 2 Yrs Estate Planning Exp., Great Benefits, PTO, Shorter Schedule

Clinical Director

Personal Trainer

SIM Operations Engineer

Construction Building Foreman

Manufacturing Engineering Manager

Product Director

Director of System of Care (DSOC) Adult & Older Adult

Instructional Coach - Math

Personal Trainer

Senior Director of Safety

President, Commercial HVAC

Youth & Famiy Minister

Sow Farm Manager - Diagonal/Blairsburg, IA

Assistant Personal Training Manager

ADA Coordinator - 504 Office of Disability Services

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