Top 50074 Credit support associate Jobs

Credit Operations Associate
Kiva.org —Bogota, NJ
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Northwest Iowa Community College —Sheldon, IA
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14d
Sr. Tax Associate
Pyrotek —Spokane, WA
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Patient Payment Poster - Tarrytown
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AMG SPECIALTY HOSPITAL ‑ HOUMA —Houma, LA
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ACH Specialist
Heritage Family Credit Union —Rutland, VT
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Kid Logic Learning —South Burlington, VT
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13d
Claims Analyst
Office of the Chapter 13 Trustee for the Districts of Hawaii, Guam and Northern Mariana Islands —Honolulu, HI
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Post & Schell, P.C. —Harrisburg, PA
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Credit Operations Associate

Kiva.org -
Bogota, NJ

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Job Details

Permanent | Full-time

Benefits

Health insurance
Unlimited paid time off
Dental insurance
Parental leave
Vision insurance

Qualifications

Newsletters (communication methods)

Full Job Description

About us:

Kiva is a global nonprofit, founded in 2005, with a mission to expand financial access and help underserved communities thrive. Kiva unlocks capital for borrowers through crowdfunded loans supported by individuals around the world. Lenders on Kiva can start with as little as $25 to support causes that matter most to them, whether that’s gender equity and support for women, refugees, climate change, small businesses, agriculture, and more. Since our founding, over two million people have invested over $2 billion in real dreams and real opportunity, spanning more than 100 countries and over 5 million borrowers.

As we work toward our mission, Kiva invests in building and retaining a global team of talent to add to our values-driven and digital-first culture. Our organization is supported by over 700 volunteers and 130+ full time employees dispersed around the world, as well as within team hubs located in San Francisco, Nairobi, Bogota, and Bangkok. Kiva’s team is growing as we pursue exciting new opportunities to scale our impact and create a financially inclusive world.

Kiva's values:

Impact first - This is why we exist. This is the drumbeat we march to. Every day.

Extreme ownership - Own it; you, your relationships, your impact. Insist that others support you and hold you accountable.

Be curious and bold - Never stop learning. Question assumptions. Take Risks and dream big.

Inclusion. Equity. Diversity. - Without reservation and without caveat. In our hiring, in our workplace and in our impact in the world.

Honor and integrity - Do the most right thing in the most right way. Cherish diversity and respect each other.

Love and kindness always - Say what you mean. Mean what you say. And don't say it mean. Clarity. Courage. Kindness.

Role overview:

The Credit Operations Associate role is responsible for providing operational support and monitoring of Kiva’s lending partners across 80+ countries. This role drives operational excellence, partner satisfaction, and compliance by supporting daily operations, maintaining high-quality partner-facing processes, and ensuring partner satisfaction at all times.

This role is ideal for someone detail-oriented, collaborative, and eager to learn in a mission-driven, global environment.

At this time, we can only consider applicants with authorization to work in Colombia, on a permanent, full-time basis; unfortunately, we cannot provide visa sponsorship.

Key responsibilities include:

Partner Support:

Manage the partner support queue in Salesforce, providing timely and high-quality responses
Support partner engagement through surveys, newsletters, and webinars to enhance partner experience and communication
Maintain and update partner-facing resources, including the Partner Help Center
Investigate and troubleshoot system issues; document findings and file bug tickets with the Engineering team when needed
Support ad hoc translation requests and documentation needs
Provide training and support to partners as needed.

Partner Monitoring and Compliance

Review loans for potential policy violations and work with Lending Partners to resolve issues.
Conduct operational audits to ensure accuracy of the partner-submitted data on Kiva’s platform
Perform monthly repayment reporting review and communicate with partners to confirm data accuracy
Review and process default exemption requests sent by the partners

Cross-Functional Collaboration & Projects

Partner closely with Relationship Managers to support lending partners, ensuring alignment on partner communications, issue resolution, and overall partner health
Collaborate with cross-functional teams to resolve issues and improve processes
Contribute to process improvements by identifying inefficiencies and suggesting practical solutions.

Qualifications:

Highly organized with the ability to manage time effectively, prioritize competing tasks, and meet deadlines.
Strong analytical and data-driven mindset, with the ability to use data to inform decisions and solve problems.
Structured thinker who can troubleshoot systems, improve processes, and handle both detailed and high-level work
Experience in customer service or partner support, with a focus on delivering high-quality service
Excellent communication skills, with the ability to capture detailed processes and communicate them in an accessible manner to a range of audiences
High attention to detail and a process-oriented approach to work
Comfort with Salesforce, Looker, Excel, and Google Workspace. Ability to quickly learn new tools and systems
Advanced proficiency in Spanish and English
Proficiency in French (bonus)

What we offer:

A work-from-home position; final candidate must be authorized to work in Colombia.
An opportunity to improve real lives, solve hard problems, and change the world
Friendly, supportive, and adventurous environment with a team of engaged colleagues
A comprehensive, industry-leading benefits package including health, dental, and vision insurance, parental leave, professional development, and unlimited PTO. Some of these benefits have eligibility requirements. Many of these benefits are subsidized or fully paid for by Kiva.
Opportunities to connect with and learn from colleagues and partners around the world
We offer JOON, a flexible lifestyle spending account that gives you an annual stipend to spend on Wellness, Professional Development, or Working from Home

A diverse and inclusive workplace where we learn from each other is an integral part of Kiva's culture. We actively welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer and a great place to work. Join us and help us achieve our mission!

We will only accept applications directly from candidates. Kiva will not be responsible for any recruiting agency fees, absent a formal agreement.

Apply Now

Refine Your Search

credit support associate jobs

Credit Operations Associate

Credit/Collection Associate - WTL

Training Associate

Accounting and HR Assistant

Early Education Teacher Associate

Mortgage Loan Officer (Mortgage Advisor)

Director of Medical Laboratory Sciences Programs

Accounts Payable Specialist

AVP, Associate General Counsel (On-site)

Sr. Tax Associate

Patient Payment Poster - Tarrytown

Lead Caregiver for Infant/Toddler Class

Radiation Therapist | $4500 Sign-on Bonus

CLINICAL LIAISON FOR HOSPITAL (RN) FULL TIME

ACH Specialist

Lead Infant Educator

Hybrid Board Certified Behavior Analyst / BCBA, Sign-on bonus up to $20,000

Claims Analyst

Construction Litigation Associate

Assistant Director

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