Top 3442 Crm data analyst Jobs

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YIIU —Remote
- $18 - $20 an hour
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- Spanish
- English
- Mid-level
Quick Apply
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11d
Slate Analyst
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- 5 years
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Survey Operations & Data Analyst

YIIU
Remote

Quick Apply

Job Details

Contract
$18 - $20 an hour

Qualifications

Customer communication
Administrative experience
High school diploma or GED
Attention to detail
Clerical experience
Associate's degree
Achieving project delivery timelines
Technical Proficiency

Full Job Description

Position Summary

The Survey Operations & Data Analyst is responsible for the end-to-end administrative and technical processing of employer transportation surveys, from initial distribution through final AVR calculation and RideGuide production. This role combines employer-facing coordination and data entry with technical analysis in RidePro, the regional rideshare database system. The ideal candidate is detail-oriented, comfortable managing multiple concurrent employer timelines, and capable of working confidently with both clerical tasks and structured data/software workflows. This is a hybrid role suited to a candidate who can move fluidly between coordination, data entry, and technical analysis.

Key Responsibilities

Survey Coordination & Distribution

Prepare and distribute survey materials to participating employers, including personalized paper surveys, survey samples, Survey Authorization forms, and Survey Processing Forms
Provide employers with access instructions for the electronic survey portal
Track survey distribution and collection timelines across multiple concurrent employer accounts
Follow up with employer representatives regarding outstanding or expected surveys
Respond to employer inquiries during the survey collection process
Assist with scheduling annual survey kickoff meetings and teleconferences

Data Entry & Quality Control (Paper Surveys)

Transcribe completed paper survey responses into a structured digital format, including employee commute information such as home address, work location, commute mode, and schedule
Perform quality-check comparisons between transcribed data and original paper survey forms to verify accuracy
Maintain organized, secure handling of physical survey forms in accordance with program confidentiality requirements
Flag illegible, incomplete, or inconsistent survey responses for resolution

Electronic Survey Processing

Register employers in the regional rideshare database to initiate the survey process
Produce and review Code Verification Lists for employer review and correction
Confirm revisions are accurately reflected in RidePro prior to finalization

AVR Calculation & Technical Analysis

Import verified survey data into RidePro
Run and review error reports, flagging discrepancies for resolution
Calculate Average Vehicle Ridership (AVR) in accordance with SCAQMD Rule 2202 procedures
Geocode employee home addresses within RidePro to support ride-matching and transit analysis
Identify employers with viable leads for OCTA programs (e.g., Perk Pass, Vanpool, Metrolink Corporate Pass) based on survey results

RideGuide & Report Production

Generate personalized RideGuides for employees requesting one, distributing electronically or as printable PDFs as appropriate
Produce required reports, including AVR Survey Output Reports, Survey Analysis Reports, Employee Lists, alphabetical and zip code listings, and backup data files
Ensure all deliverables meet required turnaround timelines (e.g., 14 business days for RideGuides, 10 business days for summary reports)

Reporting & General Support

Maintain accurate records of survey status across all participating employers
Support preparation of monthly activity reports to OCTA
Assist with materials for OCTA's biannual Employer Transportation Coordinator (ETC) training sessions

Qualifications

Required:

High school diploma or equivalent; Associate's or Bachelor's degree preferred (data analysis, geography, planning, business, or related field)
1–2+ years of experience in data entry, data analysis, or administrative support
Strong attention to detail and accuracy, particularly with address and numeric data
Proficiency with Microsoft Excel, Google Sheets, or similar tools; comfort learning new database/software systems
Strong written and verbal communication skills
Ability to manage multiple tasks and competing deadlines independently in a remote work environment

Preferred:

Bilingual (English/Spanish) — directly supports program requirements, as surveys are administered in both languages
Prior experience with survey administration, GIS/geocoding tools, or transportation demand management (TDM) programs
Familiarity with rideshare, transit, or transportation planning concepts
Experience handling personally identifiable information (PII) with discretion
Experience with database systems, CRM platforms, or similar data management software

Core Competencies

Accuracy & attention to detail — first and ongoing line of quality control from raw survey intake through final AVR calculation
Technical adaptability — comfortable learning and operating within RidePro and other program-specific software
Discretion & confidentiality — regularly handles sensitive personal commute and address data
Time management — manages multiple employers at different stages of the survey cycle simultaneously
Customer service orientation — frequent point of contact for employer representatives during survey collection

Pay: $18.00 - $20.00 per hour

Work Location: Remote

Quick Apply

Refine Your Search

crm data analyst jobs

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