Top 2480 Crm program analyst Jobs

CRM Program Analyst
EmblemHealth —New York, NY
- $56,160 - $99,360 a year
- Mid-level
- 3 years
- Bachelor's degree
Program Analyst
Koniag Government Services —Washington, DC
- $115,000 - $130,000 a year
- Full-time
- Hybrid work
- Customer service
- Writing skills
- Engineering
- Paid holidays
- Health insurance
Sales - CRM Analyst
Newterra —Remote
- $60,000 - $80,000 a year
- 8 hour shift
- Remote
- Management
- Marketing
- Mid-level
- Health savings account
- AD&D insurance
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Analyst, Loyalty & CRM
Skechers USA, Inc. —Manhattan Beach, CA
- $85,000 - $120,000 a year
- Full-time
- Mid-level
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SBIR Program Analyst
Koniag Government Services —Washington, DC
- $115,000 - $130,000 a year
- Full-time
- Hybrid work
- Customer service
- Writing skills
- Engineering
- Paid holidays
- Health insurance
Senior SBIR Program Analyst
Koniag Government Services —Washington, DC
- $140,000 - $160,000 a year
- Full-time
- Hybrid work
- 7 years
- Engineering
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- Paid holidays
- Health insurance
CRM Application Analyst
A.W. Chesterton Company —Groveland, MA
- $100,000 - $110,000 a year
- Full-time
- Hybrid work
- Background check
- Mid-level
- Office
- Health savings account
- Paid holidays
CRM Business Analyst (Salesforce)
pureIntegration —Reston, VA
- $60 - $70 an hour
- Contract
- Remote
- Mid-level
- 3 years
- Analysis skills
- Wellness program
- Referral program
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Wealth Planning Liaison
MMG Wealth Management —Grand Haven, MI
- $45,000 - $85,000 a year
- Multiple hires
- Background check
- Microsoft Excel
- Microsoft Outlook
- Relocation assistance
- Tuition reimbursement
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8d
Equipment Solutions Manager
Yancey Bros. Co. —Austell, GA
- 5 years
- Office
- Analysis skills
- Profit sharing
- Wellness program
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GIS Developer (2014)
OSMOSE UTILITIES SERVICES INC —Atlanta, GA
- From $90,000 a year
- Full-time
- Background check
- Computer Science
- System design
- Health savings account
- Disability insurance
CX Analyst
Provalus —North Wilkesboro, NC
- Mid-level
- 1 year
- Communication skills
Quick Apply
Assistant Sales Manager
Confidential —Chelmsford, MA
- $60,000 - $80,000 a year
- Full-time
- Management
- Sales
- Marketing
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Sales Operations Analyst [ Sales Analyst]
IND Technology —Broomfield, CO
- $80,000 - $90,000 a year
- Full-time
- Marketing
- Mid-level
- Office
- Paid parental leave
- Health insurance
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2d
Slate Analyst
Whitman College —Walla Walla, WA
- $29.11 - $32.51 an hour
- Weekends as needed
- Computer Science
- Mid-level
- Microsoft Office
- 403(b) matching
- AD&D insurance
1d
Senior Cloud Analyst CX/DM
Simmons Prepared Foods Inc —Rogers, AR
- Computer science
- Oracle
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Sr. Analyst, Customer Analytics
Subway —Miami, FL
- $91,400 - $114,400 a year
- Computer Science
- Marketing
- Mid-level
- 401(k)
- Tuition reimbursement
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Senior Environmental Planner
Lumenor Consulting —Alpharetta, GA
- $95,000 - $105,000 a year
- Full-time
- Office
- 8 years
- Analysis skills
- Health savings account
- Health insurance
Quick Apply
IT Automation Analyst II
Draeger Medical Systems, Inc. —Telford, PA
- Hybrid work
- Computer Science
- Mid-level
- Office
- Free parking
- Paid holidays
Microsoft D365 Functional Developer
Sakata Seed America, INC. —Burlington, WA
- $105,000 - $125,000 a year
- Full-time
- Spanish
- Computer Science
- 5 years
- Profit sharing
- AD&D insurance
Quick Apply

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CRM Program Analyst

EmblemHealth -
New York, NY

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Job Details

$56,160 - $99,360 a year

Qualifications

Requirements specification
Requirements design
Spreadsheets
User acceptance testing
Sales management systems proficiency
Requirements management
Digital project management boards
Managing projects
Productivity software
Analysis (software development lifecycle)
Defect tracking tools
Excel data analysis

Full Job Description

Summary of Position

Support digital technology transformation through CRM platforms including Sales Cloud, Service Cloud, and Vlocity portals.
Responsible for managing CRM enhancements and day-to-day operations across integrated Salesforce environments; and for gathering and translating constituent input and feedback into clear, concise and actionable digital platform requirements.
Collaborate with other Product Managers and business stakeholders to support roadmap execution and continuous improvement.
Participate in backlog grooming, testing efforts, and incident resolution to ensure smooth product delivery.
Define and document new customer journeys and business processes and operations where needed to facilitate change.
Responsible for testing outcomes to ensure that delivery of requirements aligns with objectives, expectations, and KPIs.

Principal Accountabilities

Partnering with product owners, business analysts and business partners, create documentation including Desk Level Procedures (DLP) and manage ongoing maintenance, meeting notes, ad hoc analysis request and JIRA dashboards to support visibility and coordination across product and delivery teams.
Collaborate with other product managers and business partners to translate business needs into development ready user stories with clear acceptance criteria for customer journeys and business process and operations.
Act as the day-to-day contact for clarifications on requirements and for driving user stories forward.
Create test cases, lead and support user acceptance testing (UAT), log and track defects, and ensure issues are properly triaged and resolved.
Responsible for the development and tracking of success metrics.
Leverage analytics platforms (e.g., Salesforce reports, Google Analytics) to help identify trends and recommend enhancements.
Collaborate with other product managers and business partners to translate business requirements into user stories with clear acceptance criteria.
Partner with product owners and business(es) to create documentation including Desk Level Procedures (DLP); manage ongoing maintenance, meeting notes, ad hoc analysis requests and JIRA dashboards to support visibility and coordination across product and delivery teams.
Participate in grooming sessions and document requirements in JIRA.
Engage with stakeholders to help resolve incidents and identify improvement opportunities.
Coordinate and facilitate discussions to drive issue resolution and gather feedback.
Support cross-functional teams in CRM feature rollouts and releases.
Assist in status reporting, change request management, and system analysis.
Perform other related duties as directed, assigned, or required.

Qualifications

Education, Training, Licenses, Certifications

Bachelor’s degree required; additional experience/specialized training may be considered in lieu of educational requirement

Relevant Work Experience, Knowledge, Skills, and Abilities

3 – 5+ years of relevant, professional work experience required
Experience in the health plan industry preferred
Experience with CRM platform management - requirements development and user acceptance testing required
Health plan functional and technical domain/platform acumen preferred
Excellent communication skills (verbal, written, presentation, influencing and persuading) required
Ability to tackle complex tasks, and to shift responsibilities based on priorities required

Proficiency in Microsoft Office suite, including advanced Excel skills required
Experience with Project Management tools; preferably JIRA required
Sound judgment, decision-making, organizational, analytical, logical structuring, and problem-solving skills required
Self-starter with the ability to manage a project independently required
Team player willing to support and contribute, as needed required
Ability to work and adapt in a fast-paced and dynamic environment in a matrix organization required
Ability to challenge the status quo and serve as a change agent to drive the business and technology transformation.
Ability to interact directly and independently at various levels of the organization.

Additional Information

Requisition ID: 1000003200
Hiring Range: $56,160-$99,360

Apply Now

Refine Your Search

crm program analyst jobs

CRM Program Analyst

Program Analyst

Sales - CRM Analyst

Analyst, Loyalty & CRM

SBIR Program Analyst

Senior SBIR Program Analyst

CRM Application Analyst

CRM Business Analyst (Salesforce)

Wealth Planning Liaison

Equipment Solutions Manager

GIS Developer (2014)

CX Analyst

Assistant Sales Manager

Sales Operations Analyst [ Sales Analyst]

Slate Analyst

Senior Cloud Analyst CX/DM

Sr. Analyst, Customer Analytics

Senior Environmental Planner

IT Automation Analyst II

Microsoft D365 Functional Developer

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