Support Operations Engineer
Harvey —Remote
- $104,000 - $156,000 a year
- Full-time
- Remote
- 5 years
- Mid-level
- Health insurance
- Dental insurance
Application Engineer
USA Rare Earth LLC —Remote
- $0 a year
- Full-time
- Remote
- Construction site
- Laboratory experience
- Mid-level
Quick Apply
Solutions Engineer
Verbit —Remote
- $90,000 - $105,000 a year
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- 5 years
- Disability insurance
- Health insurance
Quick Apply
Systems Engineer
HAProxy Technologies —Remote
- Full-time
- Remote
- Azure
- Computer Science
- 5 years
- Health insurance
Software Engineer — DBA
Joyent —Remote
- $114,000 - $180,000 a year
- Email
- Remote
- Mid-level
- Software development experience
- Fair chance
- Health insurance
- Dental insurance
Senior Software Engineer, Assurance
Omada Health —Remote
- $156,000 - $224,300 a year
- Remote
- 6 years
- AWS
- JavaScript
- Dental insurance
- 401(k)
Quick Apply
DeveOps Engineer
InfoQuest Consulting Group Inc. —Remote
- Email
- Remote
- Computer Science
- Mid-level
- Mentoring
Solutions Support Engineer - West
Wiz —Remote
- $108,000 - $148,500 a year
- Weekends as needed
- Remote
- Azure
- DevOps
- Java
Telecom Observability Engineer
OXIO —Remote
- Full-time
- Remote
- Azure
- System design
- English
Associate Application Solutions Engineer
Priority Technology Holdings, LLC —Remote
- $60,000 - $65,000 a year
- Full-time
- Remote
- Mid-level
- SQL
- Trade school
- Health savings account
- Employee stock purchase plan
Quick Apply
Software Engineer, Infrastructure (all levels)
Render —Remote
- $170,000 - $290,000 a year
- Full-time
- Remote
- 5 years
- System design
- Mid-level
- Commuter assistance
- Paid parental leave
CAE Applications Engineer
Concepts NREC —White River Junction, VT
- $70,000 - $85,000 a year
- Full-time
- Remote
- Engineering
- Mid-level
- Analysis skills
- Profit sharing
- AD&D insurance
Test Engineer
Technatomy Corporation —Remote
- Remote
- Computer Science
- 5 years
- Mid-level
Middleware Engineer
Cellebrite —Remote
- Full-time
- Remote
- Computer science
- Computer Science
- Mid-level
Quick Apply
Systems Engineer (Full Time) Remote in USA
Inviso —Remote
- $63,000 - $90,000 a year
- Full-time
- Remote
- Computer science
- Mid-level
- 3 years
- Paid holidays
- Health insurance
Quick Apply
Fresher - DevOps Engineer
Busigence Technologies —Remote
- Email
- Remote
- Entry level
- Flexible schedule
Customer Integration Engineer
Wayve —Sunnyvale, CA
- $137,300 - $187,000 a year
- Full-time
- Remote
- Mid-level
- Travel
- APIs
Principal Service Engineer IS, Digital Experience, Virtual
Providence —Portland, OR
- $52.12 - $103.54 an hour
- Full-time
- Remote
- Computer Science
- System design
- Windows
- Paid parental leave
- Paid holidays
Software Packaging Engineer
NinjaOne —Remote
- $120,000 - $150,000 a year
- Full-time
- Remote
- Software troubleshooting
- Research
- Windows
- Health insurance
- Dental insurance
Amazon Connect Engineer II/III — Contact Center Platform
Mutual of Omaha —Remote
- $130,000 - $155,000 a year
- Email
- Remote
- Mid-level
- Mentoring
- Under 1 year
- Paid holidays
- 401(k)
10d

I want to receive the latest job alert for customer experience engineer

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Support Operations Engineer

Harvey -
Remote

Apply Now

Job Details

Full-time
$104,000 - $156,000 a year

Benefits

Health insurance
Dental insurance
Paid time off
401(k) 4% Match
Vision insurance
401(k) matching

Qualifications

Systems integration
Tooling
Production systems
Enterprise Integration
Scalability
AI-driven automation
Automation tools

Full Job Description

Location

Remote

Employment Type

Full time

Location Type

Remote

Department

User Operations

Compensation

$104K – $156K • Offers Equity • Offers Bonus

Additionally, this role is eligible to participate in our equity plan and benefits program. Benefits include, but not limited to: Comprehensive health, dental and vision coverage, retirement benefits (401k match up to 4%), and flexible PTO.

Why Harvey

At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.

This is a rare chance to help build a generational company at a true inflection point. With 1500+ customers in 60+ countries, strong product-market fit, and world-class investor support, we’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.

Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you.

At Harvey, the future of professional services is being written today — and we’re just getting started.

Role Overview

Harvey's support org is growing fast, and keeping our specialists equipped to handle an increasingly complex product requires more than good processes, it requires smart tooling. We're looking for a Support Operations Engineer who has built this before and can hit the ground running.

Reporting to the Support Operations Manager, you'll own the automation infrastructure, AI-assisted workflows, and reporting systems that make our specialists faster and more effective. Working alongside the Support Systems Administrator (platform infrastructure and config) and the Support Operations Lead (Zendesk-native features including Copilot and Chatbot), your lane is everything built on top of or extending beyond that foundation, custom integrations, cross-stack automation, and the technical layer that connects it all.

This role is for someone who deeply understands support operations, has a track record of building AI and automation tooling in production environments, and is energized by making support and human agents better.

What You'll Do

Design, build, and maintain AI-assisted tools that improve how support specialists triage, research, and resolve tickets; including agent-facing copilots, knowledge surfacing tools, and response assist features
Own the automation layer across the support stack, building custom integrations, cross-tool workflows, and solutions that extend beyond what Zendesk natively offers
Partner with Data team to build and maintain reporting infrastructure that gives the support org real-time and historical visibility into volume, quality, efficiency, and trends
Identify manual or repetitive agent workflows and architect automated or AI-assisted alternatives that reduce friction without sacrificing quality
Partner with the Support Enablement Lead to integrate tooling improvements into how agents are trained and how knowledge is surfaced in the moment of need
Collaborate with the Support Systems Administrator to ensure automation and AI initiatives are implemented and maintained cleanly within the core support stack
Partner closely with the Support Systems Administrator and Support Operations Lead — they own the Zendesk platform and its native features; you own what's built beyond it
Evaluate new tools, run structured pilots, and bring recommendations to leadership with clear rationale and data
Document systems, integration logic, and automation workflows to ensure maintainability as the org scales

What You Have

5-7+ years of experience in support operations or CX tooling in an AI-forward environment
Demonstrated track record of shipping AI-assisted workflows and automation in live support environments
Deep hands-on experience with AI tooling in the support/CX space: LLM-powered copilots, RAG systems, agent assist platforms, and how to deploy them responsibly at scale
Expert-level familiarity with support platforms (Zendesk strongly preferred), including working with APIs and integration layers beyond out-of-the-box configuration
Built and owned reporting systems end-to-end
Strong operational intuition: you've worked in or alongside support teams and understand what agent friction actually looks like
Clear communicator who can translate technical decisions for non-technical stakeholders and leadership

Compensation

$104,000 - $156,000 USD

Depending on your location, an Applicant Privacy Notice may apply to you. You can find all of our Applicant Privacy Notices [here].

#LI-AD1

Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.

We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing [email protected]

Apply Now

Refine Your Search

customer experience engineer jobs

Support Operations Engineer

Application Engineer

Solutions Engineer

Systems Engineer

Software Engineer — DBA

Senior Software Engineer, Assurance

DeveOps Engineer

Solutions Support Engineer - West

Telecom Observability Engineer

Associate Application Solutions Engineer

Software Engineer, Infrastructure (all levels)

CAE Applications Engineer

Test Engineer

Middleware Engineer

Systems Engineer (Full Time) Remote in USA

Fresher - DevOps Engineer

Customer Integration Engineer

Principal Service Engineer IS, Digital Experience, Virtual

Software Packaging Engineer

Amazon Connect Engineer II/III — Contact Center Platform

I want to receive the latest job alert for customer experience engineer

Related Searches

Explore jobs in more locations

Location

Employment Type

Location Type

Department

Compensation

Why Harvey

Role Overview

What You'll Do

What You Have

Compensation

Depending on your location, an Applicant Privacy Notice may apply to you. You can find all of our Applicant Privacy Notices [here].

Job Seeker Tools

Employer Tools

Browse

Stay Connected