Top 537510 Customer program manager Jobs

Curriculum Development Manager and Lead Training Facilitator
VERSA Integrated Solutions —Washington, DC
- $90,000 - $130,000 a year
- Full-time
- Remote
- Background check
- 5 years
- Microsoft Office
- Disability insurance
- Health insurance
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Savvee Inc. —Remote
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- Customer service
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- Bachelor's degree
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US Federal Solutions —Remote
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11d
Program Manager
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- $90,000 - $110,000 a year
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- Microsoft Outlook
- 5 years
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Customer Program Manager
Celestica —Maple Grove, MN
- $96,000 - $125,000 a year
- Inventory management
- 5 years
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Program Manager (Remote)
Govcio LLC —Remote
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- 11+ years
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4d
XBU Program Manager
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Valeris —Remote
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Program Manager/Customer Service
LARSON CANDO INC —Sunrise, FL
- $35 - $45 an hour
- Full-time
- Microsoft Outlook
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Program Manager Customer Service
KNAPP —Kennesaw, GA
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- 5 years
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Dane Street, LLC —Boston, MA
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- Bachelor's degree
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CPMC LLC —Remote
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Deputy Program Manager / Operations Lead
Applied Training Solutions, LLC —Remote
- Full-time
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Customer Program Manager
Applied Materials —Santa Clara, CA
- $133,500 - $183,500 a year
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Congressional Black Caucus Foundation —Washington, DC
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Health insurance
- Dental insurance
Travel Program Manager
D. E. Shaw & Co., L.P. —New York, NY
- $150,000 - $200,000 a year
- Hybrid work
- Customer service
- Research
- Office
- Health insurance
- 401(k) matching
Program Manager (Remote)
Penbay Technology Group LLC —Washington, DC
- Full-time
- Remote
- Senior level
- Communication skills
Quick Apply
Tourism Program Manager
Stafford County —Stafford, VA
- $96,720.00 - $169,270.40 a year
- Full-time
- Marketing
- Mid-level
- Office
Customer Experience Program Manager
Stellantis —Auburn Hills, MI
- Dealership
- Analysis skills
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Program Manager
Agile Defense —Tampa, FL
- Office
- 3 years
- Supervising experience
Quick Apply
10d

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Curriculum Development Manager and Lead Training Facilitator

VERSA Integrated Solutions -
Washington, DC

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Job Details

Full-time | Contract
$90,000 - $130,000 a year

Benefits

Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Retirement plan

Qualifications

E-learning course instructional content development
interactive learning modules
Curriculum development
Compliance audits & assessments
Gap analysis
Secret Clearance
Microsoft Office
User training (technical support)
Needs assessment for curriculum design
Online learning curriculum development
Quality assurance audits
Bachelor's degree
Instructor-led training (training delivery method)
Customer management/CRM system training development
Training outcomes evaluation for professional development
Developing e-learning programs
Leading team collaboration initiatives
SharePoint
E-learning platforms
Productivity software
Quality audits
LMS
Training & development
Implementing learning management systems (LMS)
Cross-functional team management
Remote training
Cross-functional communication
Documentation reviews
Senior leadership
Learning and development department management

Full Job Description

Curriculum Development Manager and Lead Training Facilitator

Location: Remote (Must reside in the National Capital Region)

Clearance: Secret (required)

Travel: Semi-annual up to 20% during onsite training cycles

Customer: DoD

We are seeking a Curriculum Development Manager andLead Training Facilitator to support a high-visibility DoD program. This role plays a critical part in developing, managing, and delivering training focused on handling active investigations, complaints, and compliance-related operational processes. You will lead curriculum strategy, certification programs, and quarterly instructor-led delivery that directly impacts mission readiness and workforce capability.

The ideal candidate is a seasoned instructional strategist and facilitator who can manage the full training lifecycle—requirements analysis, course development, onboarding programs, curriculum updates, and training effectiveness assessments—while confidently briefing leadership and guiding cross-functional stakeholders.

Key Responsibilities

Curriculum Development and Training Certification Management

Design, develop, and maintain onboarding programs, cross-training initiatives, and curriculum updates driven by new policies, IT system changes, or mission needs.
Create and maintain training syllabi, course guides, lesson plans, and certification materials.
Track and maintain training records, ensuring compliance with all DoD training requirements.
Lead continuous improvement efforts to elevate training quality, operational readiness, and contract performance.

Instructional-led Training and Course Facilitation

Deliver quarterly instructor-led training and serve as backup facilitator across qualified curriculum areas.
Conduct training needs assessments, evaluate participant performance, and refine content to ensure effectiveness and relevance.
Support site-specific and agency-specific training initiatives across client organizations.
Coordinate logistics, scheduling, communications, and materials for training events.

Training Compliance, Course Curriculum Audits andQuality Assurance

Conduct recurring audits of training centers, training records, course rosters, learning logs, and registration workflows.
Identify workforce skill gaps and recommend enhancements to strengthen operational capability.
Ensure all curriculum and delivery meets quality, compliance, and documentation standards.

Training Schedule Planning and Training Coordination

Lead the planning, coordination, and execution of monthly training schedules, onboarding timelines, and certification cycles.
Manage training calendars, release schedules, comms blasts, and distribution of training materials.

Leadership and Collaboration

Shape and execute a cohesive training strategy aligned with mission readiness and operational objectives.
Collaborate with management, SMEs, and client stakeholders to design, refine, and validate training content.
Serve as a senior advisor in curriculum development methodology, instructional standards, and training best practices.

Required Qualifications

Active Secret clearance (required). Bachelor’s degree in Business, Education, Instructional Design, or related field.
5–8 years of experience in senior training management, instructional design, or curriculum development in a government or contracting environment.
5+ years developing training for software/system implementations or technology adoption programs.
5+ years’ experience using Microsoft SharePoint
Experience with course authoring software like Adobe Captivate and Articulate Storyline 360, Camtasia
Experience conducting training needs assessments, gap analyses, audits, and curriculum reviews.
Strong oral and written communication skills, including facilitation and executive-level briefing experience.
Strong organizational and leadership abilities, with proven success managing complex training schedules and multi-group coordination.
Must reside in the National Capital Region and be able to travel up to 20% during training cycles.
Proficiency with LMS platforms and Microsoft Office Suite.

What We Offer

Competitive total compensation package including 401(k) with company match, comprehensive medical/dental/vision coverage, life and disability insurance, paid time off, flexible scheduling, and professional development support.

Pay: $90,000.00 - $130,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Retirement plan

Application Question(s):

How many years of experience in senior training management, instructional design, or curriculum development in a government or contracting environment do you have?
How many years of experience do you have with developing training for software/system implementations or technology adoption programs?
How many years of experience do you have conducting training needs assessments, gap analyses, audits, and curriculum reviews?
How many years of experience do you have using LMS platforms and Microsoft Office Suite?
How many years of experience do you have using course authoring software like Adobe Captivate and Articulate Storyline 360, Camtasia?
Do you reside in National Capital Region? (Required)
What is your salary requirement?

Education:

Bachelor's (Preferred)

Experience:

Microsoft SharePoint: 5 years (Required)
software/system training development: 5 years (Required)

Security clearance:

Secret (Required)

Willingness to travel:

25% (Required)

Work Location: Remote

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