Top 530329 Customer program manager Jobs

Director, Member Advocate Center
Costco Auto Program —Reno, NV
- $100,000 - $110,000 a year
- Full-time
- 7 years
- Microsoft Outlook
- Bachelor's degree
Quick Apply
Stability Coordinator I
Norwich Pharmaceuticals Inc —Norwich, NY
- $62,354 a year
- Full-time
- Computer literacy
- Organizational skills
- 1 year
- Wellness program
- Health savings account
Quick Apply
Area Service Manager
Hussmann Corporation —Portland, ME
- Full-time
- Clean driving record
- 5 years
- Data analysis skills
- Health savings account
- Health insurance
Operations Manager
Cogentrix Energy Power Management, LLC —Towanda, PA
- $165,000 - $175,000 a year
- Extended hours
- Background check
- 5 years
- Bachelor of Science
- Relocation assistance
- Health insurance
Quick Apply
Franchise Development Manager
Coverall North America —Honolulu, HI
- Full-time
- Background check
- Sales
- Computer literacy
- Paid holidays
- Disability insurance
Quick Apply
Branch Relationship Manager- Williamstown, VT
Bar Harbor Bankshares —Williamstown, VT
- $49,000 - $80,000 a year
- High school
- Mid-level
- Office
- Wellness program
- Paid holidays
Canine Enrichment Manager
Indyhumane —Indianapolis, IN
- $47,000 a year
- Google Workspace
- Microsoft Excel
- Microsoft Outlook
Sales Support Specialist
Labsphere, Inc. —North Sutton, NH
- Full-time
- Mid-level
- 3 years
- Trade school
- Health savings account
- Health insurance
Quick Apply
Quality Manager
Thermo Vac —Oxford, MI
- Overtime
- 5 years
- Engineering
- ERP systems
- Health savings account
- Paid holidays
Quick Apply
Field Engineer
Henkels & McCoy West —Vancouver, WA
- $77,968.80 - $78,600.00 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Construction site
- Employee stock purchase plan
- Disability insurance
Quick Apply
Metrology Manager
Safran —Walton, KY
- From $75,000 a year
- Full-time
- Background check
- Management
- 5 years
- Health savings account
- Relocation assistance
Quick Apply
QA Supervisor
Nicholas Meats LLC —Loganton, PA
- $58,000 - $63,000 a year
- Full-time
- Mid-level
- In-person
- Training & development
- Relocation assistance
- Health insurance
Quick Apply
10d
Commercial Loan Portfolio Manager I
Michigan Business Connection, LC —Ann Arbor, MI
- $66,082 - $99,123 a year
- Full-time
- Background check
- Bachelor of Science
- Basic math
- Health savings account
- Health insurance
Quick Apply
Applications Lab Manager
Cincinnati Test Systems —Harrison, OH
- Full-time
- 5 years
- Engineering
- Maintenance
- Health savings account
- Paid holidays
Quick Apply
NDE Manager
Advex Corporation —Hampton, VA
- $150,000 - $200,000 a year
- Full-time
- Background check
- 18 years or older
- Microsoft Excel
- Health savings account
- Paid holidays
Quick Apply
Measurement Specialist 2 - $5,000.00 Signing Bonus
Cirrus Aircraft —Duluth, MN
- $28.65 - $42.97 an hour
- Full-time
- English
- Mid-level
- High school diploma or GED
- Wellness program
- Paid jury duty
Technical Project Manager
Fiber Materials —Biddeford, ME
- Engineering
- ERP systems
- Trade school
- Paid holidays
- Health insurance
Manager Coagulation Products, South Region TN
CSL Behring —Hartford, CT
- Weekends as needed
- 5 years
- Bachelor's degree
- Travel
Nurse Manager - Cath and EP Labs
Mission Hospital —Asheville, NC
- Full-time
- Mid-level
- 3 years
- Children
- Employee stock purchase plan
- Disability insurance
Quick Apply
RN Manager
Lynn Community Health Center —Lynn, MA
- $80,000 - $95,000 a year
- Full-time
- Spanish
- Nursing
- RN License
Quick Apply

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Director, Member Advocate Center

Costco Auto Program
Reno, NV

Quick Apply

Job Details

Full-time
$100,000 - $110,000 a year

Qualifications

Optimizing workflow processes
Staff performance monitoring
Staff supervision
Microsoft Outlook
Team supervision
Managing teams in a customer support role
Phone communication
Coaching
Customer satisfaction tracking
Employee relationship building
Metrics Reporting
Talent development
Team development
Quality performance measurement
Mentoring
Data interpretation
Process improvement planning
Call center management
Senior leadership
Client interaction via phone calls

Full Job Description

Description:

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Provide strong, dynamic leadership that mentors, develops, and guides team members of all levels
Planning and management of staff, with an emphasis on recruiting and retaining all promotional staff through strategic workforce planning.
Organizes, oversees and assumes responsibility for contact center operations such as customer phone calls and emails, daily personnel activities, schedules and training, customer service and other administrative duties.
Manages performance to meet and exceed team and company performance goals and KPI’s such as Service Level, Average Speed of Answer, Abandon percentage, etc.
Tracking and reporting performance metrics to include call efficiency, satisfaction rates, staffing utilization and turnover.
Monitoring results of Quality Assurance (QA) programs fostering continuous performance improvement
Develop and maintain effective organization of responsibility, including efficient recruiting, training, coaching, recognition, workflow patterns, performance standards, delegation of duties, staffing levels and supervision
Works with the department Managers and Supervisors to fulfill department staffing objectives by reviewing headcount, workload and shift requirements.
Collaborates with Managers and Supervisors on ensuring job expectations are communicated appropriately to all staff.
Ensures that all Managers and Supervisors are continually monitoring, appraising, coaching and reviewing all staff.
Planning and reviewing compensation
Maintains professional and technical knowledge by tracking emerging trends in call center operations management; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies
Ensuring detailed records of communications are kept in database.
Conduct cross- departmental training sessions before, during, and after the launch of a promotion.
Contribute towards the completion of projects as work volume requires. Including, but not limited to escalated member and dealer issues.
Other duties as assigned

Requirements:

10 years of Call center experience in a managerial role (customer service preferred)
Bachelor's degree preferred or equivalent combination of education and experience.
Minimum of 7 years’ experience leading high performing team
Proficient in MS Office Suite (Outlook, Word, PowerPoint, Excel)
Proven leadership and management skills
Proven experience managing KPI’s (metrics related to member satisfaction, performance levels related to inbound/outbound calls)
Ability to mentor, empower and develop employees
Superb decision making and problem-solving skills
Strong analytic skills
Takes initiative with strong planning and organizational skills
Excellent oral and written communication skills
Excellent customer service skills and phone etiquette
Flexible and able to adapt to change in a fast-paced environment
Positive thinker, able to stay calm under pressure
Excellent interpersonal skills with ability to work with all levels of Senior Management
Takes initiative towards process improvement to gain efficiencies within the department
Ability to establish and maintain effective working relationships with all levels of managers and staff
Must possess strong work ethic for success in a fast-paced dynamic work environment

Quick Apply

Refine Your Search

customer program manager jobs

Director, Member Advocate Center

Stability Coordinator I

Area Service Manager

Operations Manager

Franchise Development Manager

Branch Relationship Manager- Williamstown, VT

Canine Enrichment Manager

Sales Support Specialist

Quality Manager

Field Engineer

Metrology Manager

QA Supervisor

Commercial Loan Portfolio Manager I

Applications Lab Manager

NDE Manager

Measurement Specialist 2 - $5,000.00 Signing Bonus

Technical Project Manager

Manager Coagulation Products, South Region TN

Nurse Manager - Cath and EP Labs

RN Manager

I want to receive the latest job alert for customer program manager

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