Top 571726 Customer program manager Jobs

Principal Technical Program Manager, Amazon Customer Service
Amazon.com Services LLC —Seattle, WA
- $177,000 - $239,400 a year
- Full-time
- 5 years
- Product management
- Senior level
- AD&D insurance
- Health insurance
4d
District Manager
Confidential —Hartford, CT
- $75,000 - $105,000 a year
- Full-time
- 5 years
- Education
- Travel
- Paid holidays
- Health insurance
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Prairie Estates- Property Manager
CCI INC —Valentine, NE
- $23.55 - $24.66 an hour
- Online Application
- Writing skills
- Mid-level
- Bachelor's degree
- Health savings account
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Qualified Rehabilitation Consultant ( QRC-Case Manager)
SFM Mutual Insurance Company —Bloomington, MN
- $81,946 - $114,725 a year
- Full-time
- Nursing
- Experience working with individuals with disabilities
- Research
- Paid parental leave
- Health savings account
Project Administrator
Bowers + Kubota —Honolulu, HI
- $45,450 - $60,000 a year
- Full-time
- Word processing
- English
- Mid-level
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Sr. Technical Program Manager, Amazon Customer Service
Amazon.com Services LLC —Seattle, WA
- $148,700 - $201,200 a year
- Full-time
- 3 years
- Product management
- Senior level
- AD&D insurance
- Health insurance
Stability Coordinator I
Norwich Pharmaceuticals Inc —Norwich, NY
- $62,354 a year
- Full-time
- Computer literacy
- Organizational skills
- 1 year
- Wellness program
- Health savings account
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Principal Technical Program Manager, Search Customer Experience
Amazon.com Services LLC —Seattle, WA
- $177,000 - $239,400 a year
- Full-time
- 5 years
- Analysis skills
- Product management
- AD&D insurance
- Health insurance
Area Service Manager
Hussmann Corporation —Portland, ME
- Full-time
- Clean driving record
- 5 years
- Data analysis skills
- Health savings account
- Health insurance
Project Manager Indiana
cGMPnow —Indianapolis, IN
- $150,000 - $200,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Construction site
- Customer service
- Profit sharing
- Paid training
Agency Services Manager
Channel One Regional Food Bank —Rochester, MN
- $26.75 - $27.40 an hour
- Full-time
- Microsoft Word
- Background check
- Microsoft Outlook
- Health savings account
- Health insurance
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Bilingual HR Administrator - entry level ( Fully- on site)
PharmaLink, LLC —Largo, FL
- Background check
- Spanish
- Pass drug screening
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Chief Case Management & Permanency Officer
Heartland for Children —Bartow, FL
- From $90,000 a year
- Full-time
- Customer service
- Office
- 3 years
- 403(b) matching
- Health savings account
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Real Estate Broker
Confidential —Lubbock, TX
- $70,000 - $135,000 a year
- Full-time
- Residential
- Real Estate License
- Continuous improvement
- Paid time off
- Employee assistance program
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Information Systems Security Manager (ISSM)/Alternate Facility Security Officer (AFSO)
VERUS RESEARCH LLC —Albuquerque, NM
- $158,000 a year
- 8 hour shift
- 5 years
- Windows
- Bachelor's degree
- Relocation assistance
- Health insurance
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10d
Director, Member Advocate Center
Costco Auto Program —Reno, NV
- $100,000 - $110,000 a year
- Full-time
- 7 years
- Microsoft Outlook
- Bachelor's degree
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Principal Engineering Project Lead
Mercury Systems —Andover, MA
- $65,200 - $153,900 a year
- Full-time
- Hybrid work
- 6 years
- Engineering
- Product management
- Tuition reimbursement
Document Controller
Space Information Laboratories —Santa Maria, CA
- $25.88 - $43.84 an hour
- Full-time
- Background check
- Engineering
- Pass drug screening
- Disability insurance
- Health insurance
Quick Apply
6d
Finance Director
Town of Dundee —Dundee, FL
- $85,000 - $110,000 a year
- Weekends as needed
- 7 years
- CPA
- Office
- Health insurance
- Dental insurance
Quick Apply
Pre-Analytical & Client Services Manager
Medipath, LLC —Coral Gables, FL
- From $90,000 a year
- Weekends as needed
- Background check
- Word processing
- 3 years
- Health savings account
- Health insurance
Quick Apply

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Principal Technical Program Manager, Amazon Customer Service

Amazon.com Services LLC -
Seattle, WA

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Job Details

Full-time
$177,000 - $239,400 a year
4 days ago

Benefits

AD&D insurance
Health insurance
Dental insurance
Flexible spending account
RSU
Paid time off
Adoption assistance
Parental leave
Employee assistance program
Vision insurance
401(k) matching

Qualifications

5 years
Product management
Senior level

Full Job Description

Customer experience is at the heart of all we do at Amazon, as we strive to be Earth's most customer-centric company. Amazon Customer Service (CS) is at the forefront of customer experience, working relentlessly to provide customers a convenient, high quality, and delightful experience — across all of our CS channels — in every interaction.

Within CS, Network Solutions is responsible for designing, planning, and operating the world's largest customer service network. Amazon Connect is the cloud-based, AI-powered contact center service that underpins our voice, chat, and messaging channels — and CS is one of its largest and most complex customers. As Connect's capabilities rapidly evolve, CS needs a strategic technical leader to shape how we leverage this service to deliver exceptional customer experiences at global scale.

We are seeking a Principal Technical Program Manager to own the strategic relationship between Amazon Customer Service and Amazon Connect. This leader will define our adoption strategy, identify and prioritize feature requests that unlock value for CS, and partner directly with Connect product and engineering teams to influence their roadmap on our behalf. You will evaluate which Connect capabilities we adopt, which we build around, and how we sequence platform investments to maximize customer impact while managing technical complexity. This role requires a rare combination of deep technical fluency, strategic thinking, and the ability to influence without authority across organizational boundaries.

Key job responsibilities

Define and own the long-term strategy for how Amazon Customer Service leverages Amazon Connect across voice, chat, and messaging channels
Serve as the primary strategic interface between CS and Connect, building strong partnerships with Connect product and engineering leadership
Identify, prioritize, and advocate for CS feature requests with Connect, ensuring our needs are represented in their product roadmap
Evaluate new and existing Connect capabilities to determine adoption, integration, or build-around decisions for CS
Drive cross-functional alignment across CS engineering, operations, and product teams on service adoption sequencing and migration planning
Manage complex technical programs spanning multiple teams and organizations, navigating dependencies and driving accountability for delivery
Write strategic narratives and present to senior leadership to secure alignment on strategy and investment decisions
Stay deeply informed on Connect's product roadmap and emerging capabilities, proactively identifying opportunities to improve CS customer experience

About the team
Amazon Customer Service Network Solutions is responsible for designing, planning, and operating Amazon's global customer service network. Our mission is to transform CS from a cost center into a growth driver by building intelligent systems that anticipate demand, match customers to the right experience, and continuously improve service quality. Our strategy with Amazon Connect is foundational to this mission — Connect powers the channels through which hundreds of millions of customer interactions flow each year.

BASIC QUALIFICATIONS

7+ years of technical product or program management experience
10+ years of working directly with engineering teams experience
5+ years of software development experience
Experience managing programs across cross functional teams, building processes and coordinating release schedules

PREFERRED QUALIFICATIONS

8+ years of hands-on work managing complex technology projects experience
Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 177,000.00 - 239,400.00 USD annually

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Refine Your Search

customer program manager jobs

Principal Technical Program Manager, Amazon Customer Service

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