Top 143 Customer service Jobs in Decatur, TX

Customer Service Coordinator
HOLT CAT —Bridgeport, TX
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Dealership
Quick Apply
Customer Service Rep
TEXAS CORRUGATED BOX AND PACKAGING LLC —Haslet, TX
- $25 - $30 an hour
- Full-time
- ERP systems
- Mid-level
- High school diploma or GED
Quick Apply
5d
Customer Service Associate I
Dollar Tree —Decatur, TX
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store experience
- Health insurance
- Dental insurance
Customer Specialist
CarMax —Fort Worth, TX
- $17.20 - $25.80 an hour
- 8 hour shift
- Microsoft Excel
- Dealership
- Customer service
- Paid jury duty
- Paid holidays
Customer Service Representative
Alliance Air Services Inc. —Fort Worth, TX
- Microsoft Excel
- Microsoft Outlook
- High school diploma or GED
- Health savings account
- Paid holidays
Customer Specialist in Training
CarMax —Fort Worth, TX
- $17.20 - $25.80 an hour
- 8 hour shift
- Microsoft Excel
- Dealership
- Customer service
- Paid jury duty
- Paid holidays
Dispatcher
ConGlobal —Haslet, TX
- $22 - $26 an hour
- Urgently hiring
- Computer literacy
- Pass drug screening
- Office
- Paid training
- Health insurance
Quick Apply
6d
Contact Center Representative
Tri-County Electric Cooperative —Azle, TX
- Full-time
- Bilingual
- Ability to walk for extended periods
- High school diploma or GED
Quick Apply
Customer Service Representatitve
Copart —Haslet, TX
- $18.00 - $20.29 an hour
- Overtime
- Bilingual
- Computer literacy
- Residential
- AD&D insurance
- Employee stock purchase plan
Quick Apply
6d
Guest Service Representative
J&P Hospitality Management, LLC —Fort Worth, TX
- $16 - $18 an hour
- Part-time
- 18 years or older
- Ability to walk for extended periods
- Ability to climb stairs
Quick Apply
Customer Service Representative
Popswap —Fort Worth, TX
- $15 - $17 an hour
- Part-time
- Inventory management
- Merchandising
- Basic math
Quick Apply
Customer Care Representative
Cordeck —Denton, TX
- Full-time
- Computer literacy
- Basic math
- 1 year
- Profit sharing
- Paid holidays
Quick Apply
Front Desk Associate
D1 Training —Fort Worth, TX
- $12 - $15 an hour
- Part-time
- Merchandising
- Communication skills
- Entry level
- Employee discount
Front Desk Agent
Dallas/Fort Worth Marriott Hotel & Golf Club at Champions Circle —Fort Worth, TX
- Part-time
- Hotel
- High school diploma or GED
- Organizational skills
- Paid parental leave
- Health insurance
Quick Apply
Front Desk Agent
Holiday Day Inn Express North & Laquinta —Denton, TX
- $14 - $15 an hour
- Part-time
- Hotel
- Administrative experience
- In-person
- Employee discount
Quick Apply
9d
Customer Service Associate I
Family Dollar —Boyd, TX
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store experience
- Health insurance
- Dental insurance
Customer Service Representative
RB Global —Justin, TX
- $16 - $17 an hour
- Full-time
- Computer literacy
- Typing
- Entry level
- Health insurance
- Dental insurance
Quick Apply
Day Shift Warehouse Associate - Customer Service or Inventory Focus
Lots of Auctions —Denton, TX
- Full-time
- English
- Ability to lift 50 pounds
- Warehouse
- Dental insurance
- Paid time off
Quick Apply
Guest Services and Sales
Cracker Barrel Old Country Store —Fort Worth, TX
- No experience needed
- POS
- Entry level
- Employee stock purchase plan
- Health insurance
Cashier / Customer Service Team Member (Part-Time) HBC - Springtown
Nation's Best Holdings —Springtown, TX
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Entry level

I want to receive the latest job alert for customer service in Decatur, TX

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer service jobs near Decatur, TX

Front Desk Agent jobs in Fort Worth, TX

Dispatcher jobs in Haslet, TX

Customer Service Representative jobs in Fort Worth, TX

Warehouse Associate jobs in Denton, TX

Customer Service Representative jobs in Haslet, TX

Guest Service Agent jobs in Fort Worth, TX

Medicare Sales Agent jobs in Florida

Front Desk Agent jobs in Buffalo, NY

Front Desk Agent jobs in Grants Pass, OR

Front Desk Agent jobs in Cleveland, OH

It Help Desk jobs in Stafford, VA

Front Desk Agent jobs in Reno, NV

Front Desk Receptionist jobs in San Antonio, TX

Passenger Service Agent jobs in Orlando, FL

Customer Service Representative jobs in Albany, GA

Customer Service Representative jobs in Tempe, AZ

Remote Customer Service jobs in Brandon, FL

Hospital Food Service jobs in Durham, NC

Customer Service Representative jobs in Fayetteville, NC

Customer Service Representative jobs in Lexington, KY

Customer Service Coordinator

HOLT CAT -
Bridgeport, TX

Quick Apply

Job Details

Full-time

Qualifications

High school diploma or GED

Full Job Description

Description

The Customer Service Coordinator is responsible for scheduling, directing, monitoring service work and ensuring a high-level Legendary Customer Service outcome for our customers. The hours for this position are Monday through Friday 7:00 AM to 5:00 PM. We are located at 707 US-380, Bridgeport, TX 76426.

The incumbent in this position is expected to model the following practices on a daily basis: 1) Demonstrate alignment with the company's mission and core business values; 2) Collaborate with key internal/external resources; 3) Participate in ongoing self-development.

Essential Functions

Models, promotes, reinforces, and rewards the consistent use of HOLT’s Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission

Coordinates the daily work in progress to meet department goals through prioritization of work and appropriate scheduling of resources

Requires accurate data entry of daily labor hours to ensure timely work order and payroll processing

Communicates with customers, coordinators, and sales representatives daily regarding scheduling, quoting, and repairing of equipment

Ensures that customers’ expectations regarding communication, information and updates are met and/or exceeded

Collaborates with key parts and service employees to ensure the flow of information and processes are all focused on delivering Legendary Customer Service

Coordinates and follow up to ensure that customer service delivery expectation including completion deadlines, job costs, quality of service and invoicing

Track machines coming in/out of service and Condition Monitoring systems service history of machines information on and communicates findings (e.g. Oil sample results, codes, service letters/updates that CAT puts out).

Provides quotes of all service work to be performed in Part and Service Quoter (PSQ), unless previously quoted by the Parts and Service Sales Representative (PSSR) and approved by customer

Maintains consistent, accurate and timely coordination of information/paperwork/upload photos in communicating the flow of work and ensures that department operates efficiently

Processes customer payments via check, credit card, CAT access and apply to job in Dealer Business System (DBS)

Generates all purchase orders and validates timely entry into work orders in DBS systems

Coordinates with Supervisor(s) on opening and closing work orders on a daily basis

Maintains department daily and monthly reports

Requires regular and punctual employee attendance

Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards

Performs other duties as assigned

Knowledge, Skills, and Abilities

Working knowledge of computers and multi-line phone systems

Knowledge of basic office practices, procedures, and processes

Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level

Excellent verbal, written, and communication skills

Exceptional customer service skills

Excellent interpersonal skills to establish working relationships with multiple departments and various levels of the organization

Functional knowledge of key operating systems: DBS, Service Link and MDS

Functional knowledge of critical CAT applications: SIS and SIMSi

Time management and time critical prioritization skills

Ability to work on multiple projects and deal effectively with employees, team members, and management

Self-starter and ability to work independently

Ability to operate office machines and computers

Understands written sentences and paragraphs in work related documents

Ability to effectively present information and respond to questions from a group of managers, coworkers, customers (internal and external), or the general public

Requirements

Education and Experience:

High School diploma or equivalent required

Up to three plus years direct CAT Service experience or five plus years industry experience in heavy equipment preferred

Supervisory Responsibilities:

None

Travel:

Travel is not expected for this position

Physical Requirements:

This position involves extended periods in a stationary position; additionally, occasional movement inside the office to access office machinery, file cabinets, etc.

This role frequently communicates with others, must be able to exchange accurate information in these situations

This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines

Occasionally moves or transports items weighing up to 15 lbs.

Significant amount of time standing, sitting, and walking

Requires daily walking to the shop or yard environment

Minimal amount of time kneeling, crouching, stooping, balancing and reaching

Constant movement and use of hands, this position requires good manual dexterity

Communicates with customers, service managers, and co-workers

Routinely reacts to visual, auditory, and other signals including alarms and instructions, and is required to visually inspect work

Ascends/descends with gradual or continuous progress by oneself, using both hands and feet and climbs up and down stairs on a daily basis

Work Environment:

This job is generally performed in a professional office environment and in a shop environment

Frequently works at fast pace with unscheduled interruptions

Disclaimer:
Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities, as needed.

About HOLT CAT

Quick Apply

Refine Your Search

customer service jobs in Decatur, TX

Customer Service Coordinator

Customer Service Rep

Customer Service Associate I

Customer Specialist

Customer Service Representative

Customer Specialist in Training

Dispatcher

Contact Center Representative

Customer Service Representatitve

Guest Service Representative

Customer Service Representative

Customer Care Representative

Front Desk Associate

Front Desk Agent

Front Desk Agent

Customer Service Associate I

Customer Service Representative

Day Shift Warehouse Associate - Customer Service or Inventory Focus

Guest Services and Sales

Cashier / Customer Service Team Member (Part-Time) HBC - Springtown

I want to receive the latest job alert for customer service in Decatur, TX

Related Searches

Explore jobs in more locations

Description

Essential Functions

Knowledge, Skills, and Abilities

Requirements

About HOLT CAT

Job Seeker Tools

Employer Tools

Browse

Stay Connected