Top 1278 Customer service Jobs in Rochester, MI

Client Service Representative
NFP Corp —Sterling Heights, MI
- $45,000 - $57,000 a year
- Full-time
- Hybrid work
- Background check
- Microsoft Outlook
- Writing skills
- Health savings account
- Paid holidays
Quick Apply
Client Services Coordinator
Marketing Strategies Group, Inc. —Auburn Hills, MI
- $51,000 - $55,000 a year
- Full-time
- Microsoft Outlook
- ERP systems
- Research
- Paid holidays
- Health insurance
Quick Apply
Customer Service Representative
Warren Animal Clinic —Warren, MI
- $17 - $18 an hour
- Weekends as needed
- High school diploma or GED
- Organizational skills
- In-person
- Paid training
- Continuing education credits
Quick Apply
8d
Customer Success Specialist
Entyre Inc. —Detroit, MI
- $65,000 a year
- Full-time
- Spanish
- English
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
3d
Receptionist? Earn Up to $23/hr (Tips) On Camera – No Front Desk, No Phones – Southfield
Evolution United States —Southfield, MI
- $17 - $23 an hour
- Weekends as needed
- Background check
- High school diploma or GED
- 21 years or older
- Free parking
- Paid training
Quick Apply
Front Desk and Sales Associate
Goldfish Swim School —Rochester, MI
- $14 - $18 an hour
- Part-time
- Computer literacy
- Computer skills
- Entry level
Quick Apply
2d
Information Referral Specialist
WAYNE-METROPOLITAN COMMUNITY ACTION AGENCY —Detroit, MI
- $22 - $24 an hour
- Monday to Friday
- Mid-level
- Bachelor's degree
- Travel
Front Desk Agent - Full-Time or Part-Time
Embassy Suites By Hilton Detroit Troy Auburn Hills —Troy, MI
- $16 - $17 an hour
- Full-time
- English
- Hotel
- US work authorization
- Paid holidays
- Health insurance
Quick Apply
Front Desk Agent
Marriott International, Inc —Troy, MI
- $20.18 an hour
- Part-time
- Hotel
- High school diploma or GED
- Front desk
2d
Client Services Coordinator Part Time
LEADER DOGS FOR THE BLIND —Rochester Hills, MI
- $23.34 - $25.00 an hour
- Part-time
- Spanish
- Mid-level
- Office
- Paid time off
- Work from home
Quick Apply
2d
Customer Service Representative (CSR)
Refloor —Troy, MI
- $24 - $30 an hour
- Full-time
- Entry level
Quick Apply
CSR/Dispatch
ROYAL OAK HEATING, COOLING & ELECTRICAL —Troy, MI
- $18 - $35 an hour
- Full-time
- Communication skills
- Entry level
- Paid holidays
- Health insurance
Quick Apply
Front Desk Coordinator
Flourishing Lives —Rochester, MI
- $17 - $20 an hour
- Part-time
- Administrative experience
- Clinic
- Children
- Health insurance
- Dental insurance
Quick Apply
Client Success Representative (Remote)
Demand.com —Detroit, MI
- Remote
- Mid-level
- Communication skills
- Time management
Quick Apply
Front Desk
MainStay Suites Detroit Auburn Hills —Auburn Hills, MI
- $16.50 an hour
- Part-time
- Hotel
- Communication skills
- Entry level
- Health insurance
- Dental insurance
3d
Contact Center Advisor
Community Choice Credit Union —Warren, MI
- $19.95 an hour
- Part-time
- Remote
- High school diploma or GED
- Financial services
- 1 year
Quick Apply
Call Center Specialist
EPIC Health System LLC —Southfield, MI
- $20 an hour
- Full-time
- Medical office experience
- HIPAA
- Mid-level
- AD&D insurance
- Paid holidays
Quick Apply
Customer Benefits Specialist (Remote)
S&A Group —Detroit, MI
- $50,000 - $65,000 a year
- Full-time
- Remote
- High school diploma or GED
- Communication skills
- Entry level
Quick Apply
Client Service Assistant
Pacific Rise Co —Detroit, MI
- $19 - $29 an hour
- Urgently hiring
- Computer literacy
- Office
- Administrative experience
- Health insurance
- Dental insurance
Quick Apply
1h
Customer Service Representative
North West Labs —Southfield, MI
- $19 - $22 an hour
- Full-time
- Writing skills
- Analysis skills
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply

I want to receive the latest job alert for customer service in Rochester, MI

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer service jobs near Rochester, MI

Front Desk Agent jobs in Troy, MI

Call Center Representative jobs in Southfield, MI

Customer Service Representative jobs in Southfield, MI

Customer Success Specialist jobs in Detroit, MI

Customer Service Representative jobs in Troy, MI

Client Services jobs in Detroit, MI

Referral Specialist jobs in Detroit, MI

Front Desk Agent jobs in Auburn Hills, MI

Customer Service Representative jobs in Sterling Heights, MI

Customer Service Representative jobs in Warren, MI

Service Dispatcher jobs in Presque Isle, ME

Service Dispatcher jobs in Sandersville, GA

Public Safety Dispatcher jobs in New Jersey

Dispatcher jobs in Sacramento, CA

Service Dispatcher jobs in Ardmore, OK

Service Dispatcher jobs in Atlanta, GA

Front Desk Agent jobs in Key West, FL

Front Desk jobs in St. Louis, MO

Front Desk Agent jobs in Newport Beach, CA

Hotel Front Desk jobs in Boston, MA

Client Service Representative

NFP Corp -
Sterling Heights, MI

Quick Apply

Job Details

Full-time
$45,000 - $57,000 a year

Benefits

Health savings account
Paid holidays
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Life insurance

Qualifications

Customer communication
Microsoft Outlook
Employee relationship building
Research
Databases
High school diploma or GED
Organizational skills
Clerical experience
Time management

Full Job Description

Who We Are:

NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach. To learn more, please visit: https://www.NFP.com.

Salus Group (part of NFP) is a benefits consulting, brokerage and administration firm specializing in employee benefits. We provide expert consulting, industry insights and progressive technology that will not only reduce the cost and complexities of group healthcare, but also the time of daily administration.

Job Summary: This position will be primarily responsible for providing effective customer service for all internal and external customers/clients by utilizing excellent, in-depth knowledge of company services as well as fellow team member within the Customer Service Department.

Responsibilities & Duties:

External:

Proficiency with carrier’s various web-based systems
Overall knowledge of the organization and its specific departments and how they work together
Specific knowledge of Customer Service procedures
Provide timely feedback to the client and/or the client’s employees regarding service issues or customer concerns/questions
Partner with Account Managers to meet and exceed customer's service expectations
Receive and enter group enrollment changes, adds or terminations
Initiate file maintenance for corrections to client files and/or client employee data
Handle irate customers in a professional manner
Other duties may be assigned to meet business needs

Internal:

Provide administrative support
Maintain internal databases
General clerical assistance
May perform personal executive secretarial services under limited direction
Responsible for reception and telephone duties, including signing for front office packages
Other duties may be assigned to meet business needs

Competency Profile:

To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position.

Analytical—the individual synthesizes diverse information.
Problem solving—the individual identifies and resolves problems in a timely manner and gathers and analyzes information skillfully.
Oral communication—the individual speaks clearly and persuasively in positive or negative situations, demonstrates group presentation skills and conducts productive meetings.
Quality management—the individual looks for ways to improve and promote quality and demonstrates accuracy and thoroughness.
Judgment—the individual displays willingness to make decisions, exhibits sound and accurate judgment and makes timely decisions.
Planning/organizing—the individual prioritizes and plans work activities, uses time efficiently and develops realistic action plans.
Excellent telephone and face-to-face customer skills.
Ability to communicate clearly and effectively, both verbally and in writing.
Excellent organizational skills.
Attention to detail.
Ability to work within Microsoft Office (including Outlook) and related programs.
Research skills.
Time Management: the ability to organize and manage multiple priorities.

Performance Factors:

Attendance and Dependability: The employee can be depended on to report to work at the scheduled time and is seldom absent from work. Employee can be depended upon to complete work in a timely, accurate, and thorough manner and is conscientious about assignments.
Communication and Contact: The employee communicates effectively both verbally and in writing with superiors, colleagues, and individuals inside and outside the Company.
Relationships with Others: The employee works effectively and relates well with others including superiors, colleagues, and individuals inside and outside the Company. The employee exhibits a professional manner in dealing with others and works to maintain constructive working relationships.

Minimum Requirements:

High School Diploma or GED required
Two to three years of experience in a customer service environment required (benefits/insurance experience preferred)
Strong customer orientation
High performance teams and a strong team player
Commitment to company values
Proficiency with Microsoft Office and Outlook
Must have knowledge of secretarial, office administrative procedures, and knowledge of use and operation of standard office equipment, at a level generally acquired through 1+ years related experience
Must have a high level of interpersonal skills to handle sensitive and confidential situations. Position continually requires demonstrated poise, tact and diplomacy

What We Offer:

We're proud to offer a competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more. Our PeopleFirst culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others. The base salary range for this position is $45,000 to $57,000. The base salary offered will be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location. Actual base salary offered will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

NFP and You... Better Together!

NFP is an inclusive Equal Employment Opportunity employer.

Pay: $45,000.00 - $57,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance

Work Location: Hybrid remote in Sterling Heights, MI 48310

Quick Apply

Refine Your Search

customer service jobs in Rochester, MI

Client Service Representative

Client Services Coordinator

Customer Service Representative

Customer Success Specialist

Receptionist? Earn Up to $23/hr (Tips) On Camera – No Front Desk, No Phones – Southfield

Front Desk and Sales Associate

Information Referral Specialist

Front Desk Agent - Full-Time or Part-Time

Front Desk Agent

Client Services Coordinator Part Time

Customer Service Representative (CSR)

CSR/Dispatch

Front Desk Coordinator

Client Success Representative (Remote)

Front Desk

Contact Center Advisor

Call Center Specialist

Customer Benefits Specialist (Remote)

Client Service Assistant

Customer Service Representative

I want to receive the latest job alert for customer service in Rochester, MI

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected