Top 267 Customer service Jobs in Rochester, NH

Card Services Specialist
Service Credit Union —Rochester, NH
- From $21 an hour
- Full-time
- Microsoft Outlook
- Writing skills
- Mid-level
- Health savings account
- Paid holidays
Quick Apply
1d
Customer Experience Manager
Klüber Lubrication NA LP —New Hampshire
- 3 years
- Analysis skills
- Bachelor's degree
- Paid holidays
- Paid time off
9d
Service Coordinator
State Street Discount, INC —Portsmouth, NH
- $20 - $23 an hour
- Full-time
- Office
- Administrative experience
- Data entry
- Health insurance
- 401(k)
Quick Apply
Customer Service Representative
Appliance Advantage & Aspire Home —Kennebunk, ME
- $18 - $25 an hour
- Full-time
- Customer service
- English
- Office
- Health insurance
- Dental insurance
Quick Apply
Contact Center Representative - Rochester, NH
Service Credit Union —Rochester, NH
- $22 an hour
- Full-time
- Customer service
- High school diploma or GED
- Organizational skills
- Paid holidays
- Disability insurance
Quick Apply
5d
Customer Service Representative
A&B Lock and Security —Dover, NH
- $20 - $24 an hour
- Full-time
- Google Workspace
- Customer service
- English
- Health insurance
- Dental insurance
Quick Apply
Customer Service Representative
Eastern Propane —Rochester, NH
- Full-time
- Basic math
- English
- Office
- Paid holidays
- Tuition reimbursement
Quick Apply
9d
Front Desk Receptionist
Vision Source —Rochester, NH
- $16 - $19 an hour
- Full-time
- High school diploma or GED
- Organizational skills
- Communication skills
- Paid training
- Paid holidays
Quick Apply
PT Customer Service Leader
Hannaford —Rochester, NH
- $17.35 - $24.75 an hour
- Part-time
- 18 years or older
- Communication skills
- Entry level
Patient Services Representative - Front Desk - Dover, NH and York, ME
Northeast Dermatology Associates —Dover, NH
- Ability to walk for extended periods
- Ability to climb stairs
- High school diploma or GED
Quick Apply
Customer Service Representative
Dead River Company —Somersworth, NH
- $17 - $26 an hour
- Overtime
- Office
- High school diploma or GED
- Children
- Paid holidays
- Disability insurance
Quick Apply
1d
Customer Service/Sales
Home Depot —Rochester, NH
- Entry level
Overnight Front Desk Associate
Planet Fitness —Rochester, NH
- Part-time
- 18 years or older
- Computer literacy
- Computer skills
- Paid holidays
- Health insurance
Pharmacy Customer Service Associate
Walgreens —Rochester, NH
- $16 - $18 an hour
- Weekends as needed
- Computer literacy
- Basic math
- Maintenance
- Continuing education credits
- Health insurance
Contact Center Representative
HRCU —Rochester, NH
- From $19 an hour
- Full-time
- Hybrid work
- Background check
- Mid-level
- High school diploma or GED
- Paid training
- Health savings account
Quick Apply
10d
Member Care Representative I
Lighthouse Credit Union —Dover, NH
- From $20 an hour
- Full-time
- Hybrid work
- High school diploma or GED
- Leadership
- Communication skills
- Profit sharing
- Health savings account
Customer Service Rep
P. Gagnon & Son —South Berwick, ME
- $22 - $26 an hour
- No high school diploma
- Office
- Administrative experience
- Health savings account
- AD&D insurance
Quick Apply
Customer Service Associate I
Dollar Tree —Rochester, NH
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store experience
- Health insurance
- Dental insurance
Pro Customer Service/Sales
Home Depot —Rochester, NH
- Entry level
- Commercial
Customer Service Representative
Circle K —Rochester, NH
- Part-time
- Ability to walk for extended periods
- High school diploma or GED
- Food service experience
- Paid training
- Health savings account
2d

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Card Services Specialist

Service Credit Union -
Rochester, NH

Quick Apply

Job Details

Full-time
From $21 an hour
1 day ago

Benefits

Health savings account
401(k) 8% Match
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Paid time off
Parental leave
Employee assistance program
Vision insurance
Benefits from day one
Opportunities for advancement
Life insurance
Referral program

Qualifications

Customer communication
Microsoft Outlook
Call center experience
Spreadsheets
Employee relationship building
High school diploma or GED
Bank card ordering
Assisting with digital banking services
Banking

Full Job Description

Service Credit Union is seeking a Card Services Specialist who will be responsible for the daily processing, support, and maintenance of card related operations, including debit and credit cards. This role ensures the accurate and timely issuance of cards, provides customer support for card-related issues, monitors for fraudulent activity, and ensures compliance with internal policies.

“Members are the priority at Service Credit Union, and every role at the credit union is responsible for supporting member solutions and contributing positively to member experience.”

Pay: Starting at $21.00 per hour. Flexible based on experience.

Hours: Full time, 9:30 am - 6:00 pm, rotating Saturdays.

Location: Rochester, NH

Benefits Include:

Great health and dental benefits starting day one!
PTO, long-term disability, and paid holidays.
401k with 8% company contribution after one year of employment.
Paid leave policy after 12 consecutive months of employment.
Free confidential mental health support program with Talkspace
Free identify theft protection through IdentityForce
Tuition reimbursement.
Training and career growth opportunities.

The Day to Day:

· Respond to calls and emails from members, Credit Union staff, and processors regarding card services issues.

· Manage multiple shared email inboxes, ensuring timely and professional responses.

· Support members with card tokenization through Apple Pay, Samsung Pay, and Google/Android Pay.

· Process and review travel notifications and transaction exemptions for cardholders.

· Provide quality support while maintaining professional relationships with peers, staff, and members.

· Process new debit and credit card requests, replacements, and maintenance in the card management system.

· Manually add or update cards in Fiserv Client Central as needed.

· Handle card order exceptions, including expedited and reissued card requests.

· Communicate with CPI for card orders and fulfillment issues.

· Review and process monthly renewal files for debit and credit card portfolios.

· Monitor card activity for suspicious transactions and take appropriate actions, such as blocking and reissuing cards.

· Handle escalations with Fiserv to assist members with complex issues.

· Review and post transactions from daily Visa/ATM exception reports.

· Review RCM files to identify and resolve card errors.

· Maintain accurate records and documentation in compliance with internal procedures, PCI-DSS, and regulatory guidelines.

· Update and maintain Salesforce for tracking card activity, reporting, and internal audits.

· Stay current on changes to web browsers, mobile technology, fraud trends, and card network rules.

· Investigate daily EnFact alerts and respond appropriately to prevent or reduce fraud losses.

· Process and investigate Visa CAMS and FICO alerts, and respond appropriately to prevent or reduce fraud losses.

· Review, investigate, and respond to suspicious and fraudulent card transactions associated with cards listed in the travel spreadsheet.

· Review, investigate, and respond appropriately to all internal and external reports of suspicious card activity to prevent or reduce fraud losses.

· Properly notate all suspected or confirmed card fraud.

· Draft member communications to alert members to suspicious or fraudulent card activity and provide superior service to all members.

· Update and maintain various fraud monitoring reports.

· Evaluate, update, and maintain EnFact card rules with the intent of preventing card fraud.

· Manage calls and emails from the Credit Union staff related to card fraud.

· Train branches and internal teams on card services procedures and system updates.

· Share best practices and communicate updates related to card products, mobile solutions, and security enhancements.

· Maintain confidentiality of member information, financial data, and internal policies.

· Uphold professional standards of conduct, trust, and integrity in all interactions.

· Perform other duties and projects as assigned in support of the Card Services department.

· Attend card fraud related webinars and local fraud network meetings to maintain ongoing knowledge of new or shifting fraud trends.

· Maintain confidentiality regarding credit union policies and procedures, member financial data, personal information, and work-related events.

Regular and reliable attendance is an essential function of this position.

Experience and Qualifications:

· High School diploma or equivalent required.

· Prior member service experience desired

· Demonstrated strong working knowledge of systems used by both front-line and back-office operations (Branch Suite, Client Central, OnBase).

· Strong understanding of internet-based environments, both full internet and mobile experience. As well as web browser options and configurations for each.

· Organizational, analytical and problem-solving skills.

· Able to identify problems, recommend enhancements, and implement solutions in a fast-paced environment.

· Excellent interpersonal, presentation and organizational skills.

· Ability to communicate clearly and effectively verbally and in writing

· Proficient with Excel, Microsoft Outlook, Word, Power point, and various web-based applications required.

· Strong interpersonal communication skills with the ability to build trust and rapport with members and staff.

· Demonstrated empathy and emotional intelligence when supporting members in vulnerable or high-stress situations.

· Skilled in de-escalation techniques and conflict resolution to navigate complex or emotionally charged member interactions.

· Ability to maintain professionalism and compassion while handling sensitive financial matters.

· Collaborative mindset for working closely with internal teams to provide seamless service and problem resolution.

· Sound judgment and discretion when accessing and discussing confidential member information.

At Service Credit Union we celebrate our employees’ diverse backgrounds, ethnicities, gender identities, spiritual practices, abilities, and all the other traits that make us individuals. We follow the adage of treating others how we want to be treated while striving for understanding. Together, we create a unique credit union capable of serving our members’ needs with the same respect, empathy, and kindness we give each other.

Equal Opportunity Employer

Job Type: Full-time

Pay: From $21.00 per hour

Benefits:

401(k)
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Referral program
Tuition reimbursement
Vision insurance

Work Location: Hybrid remote in Rochester, NH 03867

Quick Apply

Refine Your Search

customer service jobs in Rochester, NH

Card Services Specialist

Customer Experience Manager

Service Coordinator

Customer Service Representative

Contact Center Representative - Rochester, NH

Customer Service Representative

Customer Service Representative

Front Desk Receptionist

PT Customer Service Leader

Patient Services Representative - Front Desk - Dover, NH and York, ME

Customer Service Representative

Customer Service/Sales

Overnight Front Desk Associate

Pharmacy Customer Service Associate

Contact Center Representative

Member Care Representative I

Customer Service Rep

Customer Service Associate I

Pro Customer Service/Sales

Customer Service Representative

I want to receive the latest job alert for customer service in Rochester, NH

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