Top 740 Customer service Jobs in Romeo, MI

Customer Experience Specialist
The Pond Guy —Armada, MI
- Full-time
- Microsoft Word
- Background check
- Basic math
- Paid holidays
- Disability insurance
Quick Apply
Sales Support Coordinator
CIOT | Stone & Tile —Troy, MI
- $22 - $25 an hour
- Full-time
- CRM software
- Background check
- Residential
- Dental insurance
- 401(k)
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Customer Service/Data Entry For Busy Plumbing Office
Anytime Plumbing, Inc —Fraser, MI
- $17 - $21 an hour
- Full-time
- Customer service
- Office
- US work authorization
- Health insurance
- 401(k)
Quick Apply
3d
Client Manager - Commercial Landscape - Almont
United Lawnscape —Almont, MI
- $60,000 - $80,000 a year
- Full-time
- Customer service
- Computer literacy
- Writing skills
- Health insurance
- Dental insurance
Quick Apply
Client Service Representative
NFP Corp —Sterling Heights, MI
- $45,000 - $57,000 a year
- Full-time
- Hybrid work
- Background check
- Microsoft Outlook
- Writing skills
- Health savings account
- Paid holidays
Quick Apply
Customer Service Representative
Its Your Heating & Cooling Guy —Macomb, MI
- $33,000 - $40,000 a year
- Online Application
- Computer skills
- Communication skills
- Entry level
- Health insurance
- 401(k)
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Front Office Specialist
HealthQuest Physical Therapy —Richmond, MI
- $14 - $18 an hour
- Part-time
- High school diploma or GED
- Clinic
- Data entry
- Health savings account
- Health insurance
Customer Service Representative
JMA Outreach Solutions —Sterling Heights, MI
- From $16 an hour
- Full-time
- Background check
- Customer service
- Pass drug screening
- Health insurance
- Dental insurance
Quick Apply
10d
Customer Service Representative
Dynamic Plastics, Inc. —New Baltimore, MI
- From $22 an hour
- 8 hour shift
- Office
- Administrative experience
- Data entry
- Health savings account
- Health insurance
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9d
Front Desk Receptionist
Modern Dermatology PLLC —Washington, MI
- $18 - $20 an hour
- Full-time
- Writing skills
- Administrative experience
- High school diploma or GED
- Profit sharing
- Health insurance
Quick Apply
Customer Service Specialist
Orkin —Sterling Heights, MI
- $19 - $21 an hour
- Full-time
- Sales
- Computer literacy
- Office
- Employee stock purchase plan
- Paid holidays
Customer Service Rep
Lincare Inc. —Shelby Charter Township, MI
- High school diploma or GED
- Ability to lift 50 pounds
- Medical terminology
- Health insurance
- Dental insurance
Quick Apply
1d
Customer Service Representative
C.F. STINSON —Rochester Hills, MI
- $20 - $23 an hour
- Full-time
- Microsoft Excel
- Computer literacy
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply
Customer Relations Representative - State Farm Agent Team Member
Steve Smith - State Farm Agent —Sterling Heights, MI
- $52,000 - $66,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- Profit sharing
- Paid holidays
Quick Apply
Customer Relations Representative - State Farm Agent Team Member
Aaron Seitz - State Farm Agent —Macomb, MI
- $45,000 - $65,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- 401(k)
- Paid time off
Quick Apply
Customer Service Representative
Penn Engineering —Shelby Charter Township, MI
- $20 - $24 an hour
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Quick Apply
Customer Service Representative
Legend Valve —Auburn Hills, MI
- $23 an hour
- Mid-level
- Office
- Residential
- Health savings account
- AD&D insurance
Quick Apply
Customer Service Representative (CSR)
Refloor —Troy, MI
- $24 - $30 an hour
- Full-time
- Entry level
Quick Apply
The UPS Store Customer Service Associate
The UPS Store Macomb —Macomb, MI
- From $14 an hour
- 8 hour shift
- Customer service
- Computer literacy
- High school diploma or GED
- On-the-job training
- Employee discount
Quick Apply
Customer Service Representative
Planet Fitness —Chesterfield, MI
- $14.50 - $16.50 an hour
- 18 years or older
- Entry level
- Profit sharing
- Health insurance
Quick Apply
3d

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Customer Experience Specialist

The Pond Guy -
Armada, MI

Quick Apply

Job Details

Full-time

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
Paid time off
401(k) 4% Match
Vision insurance
401(k) matching
Life insurance
Referral program

Qualifications

Microsoft Word
Customer records maintenance
Sales reporting
Basic math
In-person customer service
Performance Reporting
Metrics Reporting
Customer engagement
Customer information system software
Quality data entry
Customer data entry

Full Job Description

Are you passionate about helping people while balancing positive customer interactions with behind-the-scenes accuracy? Do you thrive in fast-paced year-round environments where changing focus keeps you energized and engaged? Does continually learning new information to provide customers with a wealth of critical knowledge excite you?

If you answered yes to any of the questions above and want to join a team where adaptability and quick thinking are part of each workday, then we need you as our Customer Experience Specialist!

The Pond Guy / Airmax, Inc. is the leading manufacturer and distributor of pond, lake, and water garden products-including aeration systems, fountains, and water treatments-to a nationwide network of end-users and Airmax dealers.

Watch now to learn about The Pond Guy: https://qrcodes.pro/sIkmTV

Our Customer Experience Specialist directly improves our local customer experience by helping them enjoy their ponds and water features to the fullest. We seek a Customer Experience Specialist who is passionate about producing high-quality output. There is a family dynamic at TPG, Inc. that extends to the customer as we strive to give them the highest quality service possible. Expect thorough training to become an expert in our Local Service procedures.

Responsibilities

Here are some examples of the actual work your day would include:

Assist customers with product questions, and sales orders in person, phone, and email; asking questions to understand their pond needs and recommending appropriate solutions and maintenance plans
Assist with monitoring the workflow of sales orders and invoices to promptly resolve any issues that arise
Support daily store operations, including opening/closing duties, daily inventory replenishment, and plant/fish orders for store stock
Participate in ongoing sales training, product knowledge training, and product demos to support customers and improve sales techniques
Manage customer information within the CRM by logging interactions, tracking sales activities, and maintaining follow-up tasks and workflow processes while making process improvements along the way
Schedule consultations, coordinate consult routes, and prepare consultation materials
Aide in the completion of EGLE treatment permit applications and post permit process
Use metric goals to improve job performance while analyzing data and present to upper management
Foster a continuous learning environment for service office and store staff through mentoring, training, using development plans that are currently in place, and creating new educational opportunities
Provide insights for improvements to service office and store procedures and implement
Complete general office duties including data entry, processing mail, and projects
Coordinate and/or perform maintenance and landscaping for the store front

Don’t know about ponds? That’s ok! You’ll be trained to be proficient in your job. We utilize an interactive combination of hands-on and visual training to ensure everyone fully understands TPG, Inc.’s proactive approach to pond management.

Job Requirements

To be successful in this role, you must possess the following knowledge and skills:

2-3 years of face-to-face sales or customer service experience
2-3 years of experience with CRM, data entry, reporting and workflows
2-3 years of experience with training, mentoring or leading others preferred
Ability to effectively communicate with customers while documenting relevant information regarding the interaction
Ability to transition between tasks and priorities while maintaining accuracy, organization, and continuity of work
Proficient computer knowledge in Word and Excel, with the ability to multitask within multiple software systems
Excellent written and verbal communication skills
Knowledge or understanding of basic mathematical calculations, conversions & ratios
Technical background is a plus

Because this position provides a variety of tasks, the physical requirements are required for both an in-office and in-the-field environment. This position also requires the ability to swim, perform repetitive motions for extended periods; demonstrate manual dexterity when working with small components; frequently bend, stoop, and stand for long durations; lift, lower, and carry packages typically weighing 25–50 lbs.; and handle packages up to 150 lbs. with assistance.

We need a Customer Experience Specialist with a positive, upbeat attitude, for whom the words “can’t” and “impossible” are not a part of their vocabulary. You will be given the opportunity to succeed with training and established procedures. This person should continually add value to the organization beyond their day-to-day tasks.

Availability

You must be available to work between 8:30 a.m. and 5 p.m., Monday-Friday. This is a full-time position with year-round responsibilities.

Compensation

This is a full-time hourly position. Benefits include:

Blue Cross Blue Shield Medical Insurance
Blue Cross Blue Shield Dental Insurance
Blue Cross Blue Shield Vision Insurance
Short-term Disability Insurance
Long-term Disability Insurance
Accident Insurance
Critical Illness Insurance
Life Insurance
Paid Time Off
Holiday pay effective immediately (8 holidays recognized)
401 (k) with employer 4% match and revenue sharing
Employee referral program
Additional Training Programs: Career Development and Department Shadows

Company Overview

TPG, Inc. is a growing company with over 160 employees. We manufacture pond, lake, and water garden supplies with customers in all 50 states, servicing both wholesale and end-users. We have customers with large ponds for swimming, fishing, and ice skating, as well as those with decorative water gardens containing koi, waterfalls, and plants. Our mission is to help the world enjoy ponds by being passionate, knowledgeable, and providing innovative solutions.

TPG, Inc. is not just a team, we’re a tribe that is more like a family and is ongoing. We have fun, pursue our goals, and help each other grow. Becoming part of TPG, Inc. means more than getting a job; it’s a career move. We will give you the support you need to grow with us.

Company Divisions

TPG, Inc. encompasses a family of businesses to support customers in all pond aspects.

Airmax, Inc. – business-to-business and manufacturing. airmaxeco.com

The Pond Guy, Inc. - direct-to-consumer. thepondguy.com

The Pond Guy, Inc. - local services division. weknowponds.com

How To Apply For This Position

Step 1: Submit Resume.

Step 2: If selected for further review, you will receive a request to take a ten-minute survey. Please complete the survey within three days of receipt.

Step 3: If selected for further review, you will be contacted for an interview.

The Pond Guy, Inc. prides itself on the quality of its employees, and as such, candidates who receive a job offer will be required to pass a drug/toxins test and background check successfully.

Candidates must be authorized to work in the United States. This position is not eligible for visa sponsorship

Quick Apply

Refine Your Search

customer service jobs in Romeo, MI

Customer Experience Specialist

Sales Support Coordinator

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