Top 1102 Customer service Jobs in Rtp, NC

Field Account Manager
Protos Security —Durham, NC
- Full-time
- Spanish
- 5 years
- Military
- Health savings account
- Dental insurance
4d
Real Estate Client Care Specialist
Relevate Real Estate —Raleigh, NC
- $22 - $27 an hour
- Part-time
- Hybrid work
- Customer service
- Research
- High school diploma or GED
- 401(k)
- Paid time off
Quick Apply
9d
Multilingual Customer Success Specialist
Simply Easier Payments —Chapel Hill, NC
- $65,000 - $85,000 a year
- Full-time
- Hybrid work
- Background check
- Spanish
- Mid-level
- Health insurance
- 401(k)
Quick Apply
14d
Firearms Sales/Customer Service - Fuquay Gun
Fuquay Gun —Fuquay-Varina, NC
- $35,000 a year
- Full-time
- Background check
- Customer service
- Basic math
- Health insurance
- Dental insurance
Quick Apply
Customer Service Officer
Addison Group —Apex, NC
- $65,000 - $70,000 a year
- Monday to Friday
- Mid-level
- 3 years
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
8d
Customer Care Advocate
MetLife —Cary, NC
- $41,600 a year
- Overtime
- High school diploma or GED
- Continuous improvement
- US work authorization
- Paid training
- Paid holidays
Customer Service Representative
Williams-Sonoma Inc. Customer Care Centers —Raleigh, NC
- From $15 an hour
- Full-time
- Remote
- Residential
- 1 year
- Communication skills
- Paid time off
- Work from home
Customer Service Specialist I
Thermo Fisher Scientific —Morrisville, NC
- Online Application
- Office
- In-person
- Communication skills
Front Desk Receptionist
Champion Heart & Vascular Center, PA —Raleigh, NC
- $16 - $18 an hour
- Full-time
- Bilingual
- Background check
- Spanish
- Paid training
- Health insurance
Quick Apply
Customer Success & Retention Specialist
Air Experts Heating, Cooling Inc. —Raleigh, NC
- $20 an hour
- Full-time
- Hybrid work
- Office
- High school diploma or GED
- Communication skills
- Health savings account
- AD&D insurance
Quick Apply
AT&T Account Solutions Specialist (Entry Level)
Confidential —Chapel Hill, NC
- $52,000 - $65,000 a year
- Full-time
- Background check
- No experience needed
- High school diploma or GED
Quick Apply
10d
Sales Support Coordinator
Accentuate Staffing —Apex, NC
- $23 an hour
- Full-time
- Computer literacy
- Conflict management
- In-person
- Health insurance
- Dental insurance
Quick Apply
9d
Account Specialist - Fire
Cintas —Morrisville, NC
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Profit sharing
- AD&D insurance
Financial Customer Associate - Durham
Fidelity Investments —Durham, NC
- 8 hour shift
- High school diploma or GED
- 1 year
- Communication skills
- 401(k)
1d
Manager - Customer Service Call Centre
AICPA-CIMA —Durham, NC
- $95,000 a year
- Email
- Hybrid work
- Mid-level
- 2 years
- Health insurance
- Paid time off
Guest Services Specialist
UNC Health —Chapel Hill, NC
- $17.60 - $24.29 an hour
- Full-time
- HIPAA
- Inpatient
- No experience needed
Customer Service Representative (CSR) / Patient Registration
JMA Pediatrics - Jeffers, Mann & Artman —Cary, NC
- $17 - $19 an hour
- Full-time
- High school diploma or GED
- Criminal background check
- Pediatrics
- Profit sharing
- Disability insurance
Customer Service Specialist
Grifols —Durham, NC
- Full-time
- Hybrid work
- Spanish
- Sales
- Mid-level
- Paid holidays
- Health insurance
Service Guest Relations - Part-Time - Johnson Lexus of Durham
Johnson Automotive —Durham, NC
- $20 an hour
- Part-time
- Background check
- Dealership
- Pass drug screening
Quick Apply
3d
Customer Service and Scheduling Coordinator - Residential Glass
The Glass Guru of Durham —Durham, NC
- $20 - $26 an hour
- Full-time
- Office
- Residential
- High school diploma or GED
- Paid time off
- Opportunities for advancement
Quick Apply
7d

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Field Account Manager

Protos Security -
Durham, NC

Apply Now

Job Details

Full-time
4 days ago

Benefits

Health savings account
Dental insurance
401(k)
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
Life insurance

Qualifications

Vendor relationship building

Full Job Description

Company: Protos Security
Job Title: Field Account Manager
Reports To: Director, Field Operations
Location: Greater Raleigh, NC Area

Company Overview

Protos Security, a subsidiary of Security Services Holdings, is the largest technology enabled Security Officer Management company in the U.S. Headquartered in Norwalk, CT, Protos also has offices in New York, Texas, Virginia, Illinois, California, Tennessee, and Georgia, as well as international locations in Canada and the UK.

We are a game changer in the security and software industry, revolutionizing how security is managed and delivered to make the world a safer place.

Position Summary

Protos Security is looking for a dynamic, highly account-focused, skilled professional with a strong background in security operations and client relationship management to join our team. The Field Account Manager will be responsible for overseeing guarding operations across multiple sites for a large, high-profile enterprise client. The Field Account Manager will serve as the primary liaison between the client, vendor partners, and Protos internal teams, ensuring alignment, responsiveness, and continuous improvement.

Essential Duties & Responsibilities

Own the client relationship, ensuring consistent service delivery, anddriveoperational excellence across all assigned locations.
Build andmaintainstrong relationships with client stakeholders and vendor partners
Direct day-to-day field operations,maintainstrong client relationships, and ensure all service expectations and performance standards are met or exceeded.
Conduct regular site visitsand audits toensure compliance with post orders and service expectations.
Evaluate service quality andinitiatecorrective actionsin a timely mannerto address performance gaps.
Meet regularly with client representatives for status updates, issue resolution, and ongoing operational alignment.
Partner with vendors to address staffing, scheduling, and coverage challenges, ensuring consistent service delivery.
Support site launches, transitions, and operational changes as needed.
Maintain a positive, professional environment in full compliance with applicable laws, regulations, policies, and procedures
Analyze trends, incidents, and performance data toidentifyopportunities for improvement.Ensure all assigned locations meet or exceedkeyperformanceindicators (KPIs).
All functions, duties, or tasks are to be carried out in an honest, ethical, and professional manner, and performed inconformancewith applicable company policies and procedures.

Qualifications & Experience

Minimum of 5 years of law enforcement or military experiencerequired.
Prior experience in security operations, account management, or multi-site operations leadership preferred.
Proven ability to manage large-scale or high-profile client relationships.
Strong understanding of security operations, vendor management, and service delivery models.
Exceptional leadership and team management skills, with the ability to influence without direct authority.
Knowledge of relevant regulatory standards and compliance requirements.
Strong analytical and problem-solving skills, with the ability to analyze data,identifytrends, and develop actionable insights.
Process-driven, detail-oriented, and highly organized.
Excellent written and verbal communication skills.
Ability to work independently and manage multiple locations and priorities.
Regular field presence isrequired, including flexibility to support operational needs as they arise - travel isrequiredfrequentlybetween security locations.
Preferred: Bilingual – Spanish

Why You’ll Love Working With Us

At Protos Security, we are a community of driven professionals working together to make the world safer through technology and service. Here is what you can expect:

Purpose Driven Work– Every role contributes to building smarter, more secure environments
Growth Opportunities– Mentorship, cross functional projects, and career development
Collaborative Culture– Open communication, respect, and team first thinking

People First Values– Inclusive culture and generous employee support

Benefits Include:

Competitive compensation
Health, Vision, Dental, and Life Insurance
Employee Assistance Program
FSA / HSA
401(k) with employer contribution
Excellent Paid Time Off (24 days)
Collaborative work environment (and great coffee!)

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, use their hands to handle or operate objects, and communicate effectively (including speaking and hearing). The employee must occasionally lift and/or move up to 10 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, or any other protected status under applicable

Apply Now

Refine Your Search

customer service jobs in Rtp, NC

Field Account Manager

Real Estate Client Care Specialist

Multilingual Customer Success Specialist

Firearms Sales/Customer Service - Fuquay Gun

Customer Service Officer

Customer Care Advocate

Customer Service Representative

Customer Service Specialist I

Front Desk Receptionist

Customer Success & Retention Specialist

AT&T Account Solutions Specialist (Entry Level)

Sales Support Coordinator

Account Specialist - Fire

Financial Customer Associate - Durham

Manager - Customer Service Call Centre

Guest Services Specialist

Customer Service Representative (CSR) / Patient Registration

Customer Service Specialist

Service Guest Relations - Part-Time - Johnson Lexus of Durham

Customer Service and Scheduling Coordinator - Residential Glass

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