Top 27 Customer service Jobs in Rugby, ND

Customer Service Representative (PT or FT)
First United Bank —Rugby, ND
- From $17.50 an hour
- Part-time
- Background check
- Office
- Travel
- Paid training
- Health insurance
Quick Apply
2d
Customer Service Rep
Rugby Manufacturing Co —Rugby, ND
- $20 - $24 an hour
- Research
- Office
- High school diploma or GED
Quick Apply
Client Integration Specialist (Pharmacy Benefits)
Ventegra —United States
- $28 - $32 an hour
- Full-time
- Customer service
- Mid-level
- Office
- Health savings account
- Health insurance
Quick Apply
9d

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Customer Service Delivery Advocate - 4 day work week!
Carvana —Heath, OH
Illinois, Michigan, Louisiana, and Missouri employees must obtain a Chauffeur's license or any other state specialty license within the first two weeks of…
$20 - $22 an hour
Customer Service Representative
IQventures —Dublin, OH
Minimum 6 months of customer service experience (call center preferred). Accurately document customer interactions using proprietary systems.
From $16 an hour
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Customer Service Representative (PT or FT)

First United Bank -
Rugby, ND

Quick Apply

Job Details

Part-time | Full-time
From $17.50 an hour
2 days ago

Benefits

Paid training
Health insurance
Dental insurance
401(k)
Paid time off
On-the-job training
Vision insurance
401(k) matching
Professional development assistance
Referral program

Qualifications

Record keeping
Customer communication
Financial transaction processing
Attention to detail
Deposits

Full Job Description

TITLE: Customer Service Representative II

JOB SUMMARY:

A Customer Service Representative (CSR) is the frontline ambassador of the branch, responsible for delivering exceptional service, performing routine financial transactions, recommending and opening deposit accounts, and supporting customers with their banking needs. This role requires strong communication skills, accuracy, and a commitment to maintaining compliance and security standards.

MAJOR RESPONSIBILITIES:

Customer Service & Support

Greet customers, assess their needs, and provide prompt, friendly, and professional assistance.
Answer questions regarding customer account information, bank products, digital banking tools, and branch services.
Resolve customer concerns, research issues, and escalate complex situations when necessary.
Educate customers on online banking, mobile apps, fraud prevention, and account security best practices.
Promote branch campaigns, new products, and digital services.

Teller & Transaction Processing

Perform routine financial transactions including deposits, withdrawals, payments, transfers, and check cashing.
Handle large cash volumes, maintain cash drawer accuracy, and complete end‑of‑day balancing.
Assist with vault operations, including dual‑control procedures, cash ordering, and ATM balancing.
Resolve transaction discrepancies, research errors, and ensure adherence to security and fraud‑prevention protocols.
Assist customers with account maintenance, disputes, fraud claims, stop payments and transaction research.
Deliver consistent, high‑quality service aligned with bank policies, regulatory standards, and customer experience goals.

Account Opening & Customer Onboarding

· Engage in conversations focused on understanding customer needs to recommend suitable products.

· Open and service all types of consumer and small‑business deposit accounts, including checking, savings, money market, certificates of deposit (CDs), IRAs, and specialty accounts.

Verify proper documentation, identity verification, and compliance with KYC/AML requirements are maintained with each new account.
Guide customers through digital banking enrollment, mobile app setup, and online banking features.
Provide follow‑up support to ensure smooth onboarding and long‑term relationship development.

Operational & Compliance Responsibilities

Ensure compliance with bank policies, procedures, and regulatory requirements (including BSA/AML, Reg E, Reg CC, and internal controls.)
Maintain accurate records, complete required forms, and follow branch operational procedures.

· Performs other duties as assigned, which may include occasional travel to other locations to support Bank needs.

Participate in team meetings, training sessions, and support Bank initiatives.

PREFERRED SKILLS:

Strong communication, problem‑solving, and interpersonal skills.
High attention to detail and accuracy in transactions.
Ability to learn banking systems, digital tools, and regulatory requirements.
Professional demeanor and commitment to confidentiality.

QUALIFICATIONS:

One to two years of prior customer service or cash‑handling experience; banking experience preferred.

PHYSICAL REQUIREMENTS:

· Ability to sit for extended periods of time.

· Occasional lifting of files or materials up to 20 lbs.

· Ability to read detailed information from a computer screen.

Job Types: Full-time, Part-time

Pay: From $17.50 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
On-the-job training
Paid time off
Professional development assistance
Referral program
Vision insurance

Ability to Commute:

Rugby, ND 58368 (Required)

Ability to Relocate:

Rugby, ND 58368: Relocate before starting work (Preferred)

Work Location: In person

Quick Apply

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customer service jobs in Rugby, ND

Customer Service Representative (PT or FT)

Customer Service Rep

Client Integration Specialist (Pharmacy Benefits)

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