Top 317 Customer service Jobs in Rutherford, CA

Wine Club Rep. (Hybrid/Temp) - Benziger Family Winery
The Wine Group —Glen Ellen, CA
- $23 an hour
- Weekends as needed
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Office
9d
Customer Experience Executive
Vinfolio —Napa, CA
- $25 - $32 an hour
- Full-time
- CRM software
- Customer service
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Front Office Manager
Sheraton Sonoma County - Petaluma —Petaluma, CA
- $71,000 a year
- Full-time
- Background check
- Writing skills
- Mid-level
- Free parking
- Health insurance
Quick Apply
7d
Front Desk Clerk
Best Western Garden Inn —Santa Rosa, CA
- From $19 an hour
- Part-time
- Hotel
- In-person
- Hotel experience
Quick Apply
Assistant Front Office Manager
Harvest Inn —Saint Helena, CA
- $30 - $33 an hour
- Weekends as needed
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
12d
Casino Gaming Associate / Customer Service - Napa
PLAYERS EDGE SERVICES INC —Napa, CA
- $22 - $26 an hour
- Weekends as needed
- Background check
- Customer service
- Basic math
- Health insurance
- Dental insurance
Customer Service Representative
WESTAMERICA BANK —Santa Rosa, CA
- $20 - $24 an hour
- Full-time
- Office
- In-person
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
1d
Ecommerce Customer Experience Specialist
CATSTUDIO —Petaluma, CA
- $20 - $30 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- ERP systems
- Paid holidays
- Health insurance
Quick Apply
6d
Claims Customer Service Representative I
Partnership HealthPlan of California —Fairfield, CA
- $29.95 - $35.19 an hour
- Full-time
- Computer literacy
- Research
- High school diploma or GED
Customer Service Representative, CC
Partnership HealthPlan of California —Fairfield, CA
- $29.95 - $35.19 an hour
- Full-time
- Spanish
- Mid-level
- Administrative experience
Call Center Representative I - Napa County
CommuniCare+OLE —Napa, CA
- $24.21 - $29.59 an hour
- Full-time
- Spanish
- English
- Microsoft Office
- 403(b) matching
- Health savings account
Quick Apply
5d
Associate Patient Services Specialist
Providence —Napa, CA
- $28.97 - $36.55 an hour
- 8 hour shift
- Hospital
- Fair chance
- 1 year
- Paid parental leave
- Paid holidays
5d
Customer Service Representative
Skyservice Business Aviation —Napa, CA
- Overtime
- 18 years or older
- Sales
- Computer literacy
- Health insurance
- Dental insurance
Front Desk Agent
Sage Hospitality —Sonoma, CA
- $25.44 an hour
- Full-time
- No experience needed
- English
- High school diploma or GED
Guest Service Agent
Auberge du Soleil —Rutherford, CA
- $23 - $25 an hour
- Weekends as needed
- Residential
- Ability to sit for extended periods
- 1 year
Quick Apply
Customer Service - Seasonal - Sonoma
FRIEDMANS HOME IMPROVEMENT —Sonoma, CA
- $18.47 - $20.12 an hour
- Seasonal
- Computer literacy
- High school diploma or GED
- Ability to lift 50 pounds
- 401(k)
- Tuition reimbursement
Quick Apply
Front Office Coordinator
Prince Accountancy Corporation —Santa Rosa, CA
- $26 - $32 an hour
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
- Health insurance
Quick Apply
8d
Guest and Member Services Representative
Cakebread Cellars —Rutherford, CA
- $22 - $26 an hour
- Weekends as needed
- Hybrid work
- Basic math
- Ability to climb stairs
- Analysis skills
- Profit sharing
- Paid holidays
Dispatcher
MV Transportation —Santa Rosa, CA
- From $28.58 an hour
- Weekends as needed
- Background check
- Pass drug screening
- Mid-level
9d
Guest Service Agent
Santa Rosa Hampton Inn & Suites by Hilton —Santa Rosa, CA
- $19 - $21 an hour
- Full-time
- Sales
- Hotel
- High school diploma or GED
- Profit sharing
- Health insurance
Quick Apply

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Wine Club Rep. (Hybrid/Temp) - Benziger Family Winery

The Wine Group -
Glen Ellen, CA

Apply Now

Job Details

Full-time
$23 an hour
9 days ago

Qualifications

High school diploma or GED
Needs-based selling

Full Job Description

The Wine Group (TWG) is a leading producer of award-winning wines and alcoholic beverages across 120+ brands. With operations in California, New York and Australia, TWG is an innovator in developing and marketing brands beloved by consumers globally, including Cupcake, Franzia, Benziger, Imagery, Tribute, Chloe, Meiomi, Cooks, 7 Deadly, Cooper & Thief, and more. We produce our products using sustainable practices to create delicious beverages that people can feel good about. Visit us at www.thewinegroup.com.

JOB SUMMARY

The Wine Club Representative plays a key role in supporting the Benziger and Imagery Direct-to-Consumer (DtC) Sales and Wine Club team, delivering exceptional service while driving sales and membership growth. Based at Benziger Family Winery in Glen Ellen, CA, this temporary position reports to the Wine Club Manager and is responsible for executing day-to-day customer engagement and sales activities across multiple channels. The role encompasses a wide range of responsibilities including inbound and outbound customer communications via phone, email, and chat, order processing, data entry and maintenance, and wine club support. The Wine Club Representative will actively contribute to both sales and service goals by promoting wine and club membership, resolving customer inquiries, and initiating outbound sales and customer service calls. This position requires strong attention to detail, excellent organizational skills, and the ability to manage a high volume of interactions while maintaining a high standard of accuracy and professionalism. The role also serves as a brand ambassador, helping ensure that all customer interactions reflect the values and hospitality of Benziger and Imagery wineries.

This is a hybrid role working Tuesday through Saturday from 8:00 am to 4:30 pm, with typical onsite days being Thursday and Saturday.

ESSENTIAL FUNCTIONS

Drive sales through inbound and outbound calls, live chat, and emails, leveraging service interactions into sales opportunities.
Deliver best-in-class customer service while promoting wine and club memberships.
Respond to and resolve customer inquiries related to orders, shipments, and Wine Club experiences with professionalism and care.
Build and nurture customer relationships through ongoing communication, gathering insights to inform product, service, and member experience enhancements.
Support Wine Club growth and retention efforts, including contributing ideas for promotions, acquisition, and member benefits.
Maintain accurate customer and member data, including order processing, database management, and administrative tasks.
Partner cross-functionally with Tasting Room teams to ensure a seamless and elevated customer experience.
Represent the brand professionally across all customer touchpoints (in-person, phone, and digital).

OTHER FUNCTIONS

Assist with Wine Club and Tasting Room events, including occasional hosting responsibilities.
Support marketing efforts such as proofing email communications and Wine Club newsletters.
Participate in special projects and cross-functional initiatives that support departmental and business objectives.
Perform other duties as assigned; responsibilities may evolve based on business needs.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for their job. Duties, responsibilities, and activities may change at any time with or without notice.

QUALIFICATIONS

Must be 21 years of age or older.
High school diploma or GED required, relevant customer service, sales, hospitality, or related experience preferred.
Minimum of 2 years of customer service, marketing, or direct-to-consumer wine industry experience preferred.
Strong verbal and written communication skills, with the ability to engage effectively across internal and external audiences.
Proficiency in Microsoft Office (Excel, Word, Outlook) and strong overall computer aptitude; ability to quickly learn new systems.
Experience with wine industry platforms (e.g., Commerce7, RedChirp, ShipCompliant, Wineshipping) a plus.
Previous tasting room and/or wine club experience preferred.
Proven ability to identify customer needs and convert service interactions into sales opportunities through thoughtful, relationship-based selling.
Highly organized with strong attention to detail and the ability to manage multiple priorities in a fast-paced environment.
Demonstrated ability to work independently, meet deadlines, and handle confidential information with discretion.
Strong interpersonal skills with a collaborative, team-oriented mindset.
Reliable and punctual, with a commitment to following company policies, procedures, and safety standards.
Employee is required to have reliable transportation and maintain current automobile insurance coverage in accordance with California law.
Availability to work a flexible schedule including weekends, holidays, and occasional evenings.

PHYSICAL DEMANDS

Ability to lift, carry, and move items weighing up to approximately fifty pounds, including cases of wine, tables, chairs, and event supplies.
Ability to perform tasks requiring bending, stooping, standing, and twisting in an office environment.
Work indoors and outdoors in varying weather conditions during onsite and offsite winery events.

COMPENSATION

Hourly Pay Rate Posted: $23.00 plus incentives, tips, and bonuses.

At The Wine Group, we are proud to be an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, protected veteran status or other characteristic protected by law.

#LI-CG1

NOTICE TO THIRD PARTY AGENCIES

Please note that we do not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Services Agreement, we will not consider, or agree to, payment of any referral compensation or recruiter fee. In the event that a recruiter or agency submits a resume or candidate without a previously signed agreement, we explicitly reserve the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency.

Apply Now

Refine Your Search

customer service jobs in Rutherford, CA

Wine Club Rep. (Hybrid/Temp) - Benziger Family Winery

Customer Experience Executive

Front Office Manager

Front Desk Clerk

Assistant Front Office Manager

Casino Gaming Associate / Customer Service - Napa

Customer Service Representative

Ecommerce Customer Experience Specialist

Claims Customer Service Representative I

Customer Service Representative, CC

Call Center Representative I - Napa County

Associate Patient Services Specialist

Customer Service Representative

Front Desk Agent

Guest Service Agent

Customer Service - Seasonal - Sonoma

Front Office Coordinator

Guest and Member Services Representative

Dispatcher

Guest Service Agent

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