Top 14790 Customer solutions coordinator Jobs

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Director, Surgery - FT Days (Monday - Friday); no on-call or weekends

Dallas County Hospital and Family Medicine Clinics -
Perry, IA

Quick Apply

Job Details

Full-time
From $92,081.60 a year

Benefits

Wellness program
Health savings account
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Paid time off
Family leave
Employee assistance program
Vision insurance
Life insurance
Retirement plan

Qualifications

Computer operation
Sterile processing
RN License
PALS Certification
Word processing
Computer literacy
Spreadsheets
BLS Certification
OR experience
Windows
ACLS Certification
Math
Bachelor of Science in Nursing
Desktop applications
Pharmaceutical calculations
Perioperative care
Productivity software
Surgical nursing expertise
Technical Proficiency
Advanced cardiovascular life support (ACLS) training instruction
Hospital experience

Full Job Description

ESSENTIAL FUNCTIONS

1. Provides leadership for Surgery Departments.

Develops goals and objectives, policies and procedures that reflect evidence based standards of practice and “best practices”.
Responsible for department staff assignments and department schedules to meet organizational needs along with orientation and training. Consults with the IP/ER Nurse Director and Nurse Coordinator on staffing assistance needed or staff available for other departments.
Provides fiscal management by developing, recommending and monitoring departmental operating and capital budgets as instructed and ensures compliance. Evaluates and justify equipment, supply needs and purchases. Selects and purchases equipment and supplies as budgeted and approved. Manages departmental resources by taking physical inventories.
Responsible for following established standards to ensure nursing areas are meeting regulatory compliance.
Performs clinical skills for the direct delivery of patient care as well as to mentor, evaluate, and coach staff. Knows the functions and roles of the surgery department.
Orientation of new physicians for doing cases in surgery.
Responsible for the policy updates and revisions for assigned departments.

2. Accountable for department quality performance improvement. Member of the quality pillar.

3. Accountable for service excellence and patient satisfaction scores for departments.

4. Oversees the departmental discharge calls process, trending, and reporting.

5. Collaborates with clinical informatics coordinator for clinical computer documentation projects and updates.

6. Ensures compliance with conditions of participation for CAH regulations. Responsible for survey readiness including staff updates, communication and education.

7. Collaborates with the education coordinator for the nursing orientation process and annual competencies for clinical staff.

8. In coordination with the assigned Education Coordinator develops, implements, and documents competency training and assists with clinical mandatory education (BCLS, ACLS, PALS, etc) for assigned departments.

9. Promotes a team atmosphere

Contributes to team efforts and uses appropriate conflict management skills proactively to resolve intradepartmental and interdepartmental grievances and concerns.
Develops standards of performance. Monitors and supervises staff. Evaluates performance and makes recommendations for personnel actions such as hiring, merit increases, promotions and discipline. Provides coaching as needed.
Maintains a role in recruitment, recognition and retention. Works toward ensuring an adequate workforce for future needs.
Organizes regular Huddles or communication method/staff meetings for the purpose of communicating new/revised policies, procedures, equipment, and departmental and organizational concerns.
Responsible for promoting patient, staff and physician satisfaction.
Responsible for rounding.

In addition to the functions described above, this role may include other responsibilities and duties as assigned on occasion, based upon Dallas County Hospital needs or requirements.

Note: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

Education/Experience:

Current RN license in the State of Iowa. Minimum of three years hospital experience, required. BSN or Bachelor’s Degree in related field preferred. Surgery experience preferred.

Other qualifications/certificate/license:

Must be certified in BCLS, ACLS, PALS and complete dependent adult/child abuse training.

Technical Skills:

Ability to operate all equipment and perform all procedures in nursing department. Demonstrates knowledge, abilities and skills required to perform a wide variety of nursing functions. Mathematical ability necessary to compute drug dosages accurately. Completion of unit specific competencies as scheduled. Competencies will be a minimum of bi-annually. Knowledge of perioperative nursing practice, surgical services operations, sterile processing principles, and AORN standards.

PC Competencies:

The incumbent must demonstrate an understanding and working knowledge of the Windows environment as well as ability to access and use information in meaningful ways. The incumbent must have the ability to access, manipulate, organize and relay information in meaningful ways using email, word processing and spreadsheets. A working knowledge of the Internet is preferred.

Behavioral Competencies:

Supports the Dallas County Hospital vision and mission. Maintains confidentiality of all work information. Demonstrates an ability to function successfully in a team environment. Exhibits courteous, compassionate and respectful treatment of internal and external customers. Displays a positive attitude and flexibility in changing situations. Participates in identifying problems and suggesting solutions. Understands and adheres to the Dallas County Hospital compliance policy. This role may include other responsibilities and duties as assigned on occasion, based upon Dallas County Hospital needs or requirements.

Decision Making Latitude

Has freedom to determine how to best accomplish functions within budget, established procedures and protocol and confers with CCO on any unusual situations or problems.

Pay: From $92,081.60 per year

Benefits:

Dental insurance
Employee assistance program
Family leave
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Retirement plan
Tuition reimbursement
Vision insurance
Wellness program

Work Location: In person

Quick Apply

Refine Your Search

customer solutions coordinator jobs

Director, Surgery - FT Days (Monday - Friday); no on-call or weekends

Senior Interior Designer - Commercial Office Furniture

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Surgical Preservation Coordinator- Scrub Tech, EMT, Surgical First Assist

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Counselor, Licensed - SIGN ON BONUS

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Registered Nurse (RN) Sub-Acute Rehab

Registered Nurse (RN) – Inpatient Acute Care Rotating Schedule

Registered Nurse (RN) – Inpatient Acute Care

Technical Applications Engineer

Dental Treatment Coordinator

Marketing Coordinator

Licensed Practical Nurse (LPN) – Inpatient Acute Care

Customer Solutions Manager - Maintenance

Regent Bulk & Fill Technician IV

Window & Door Installation Specialist

Project Coordinator

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