Top 50210 Customer solutions director Jobs

Director, Training and Quality Assurance
Intelogix —Remote
- Full-time
- Remote
- HIPAA
- Senior level
- 4 years
Director of Market Insights and Customer Experience
LexisNexis Risk Solutions —Remote
- $118,300 - $239,235 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Senior level
- Leadership
Relationship Management Specialist
Learners Edge, LLC —Remote
- $55,000 - $65,000 a year
- Online Application
- Google Workspace
- Customer service
- Writing skills
- Paid parental leave
- Health insurance
Director, Business Applications
Indeed —Remote
- $158,000 - $329,000 a year
- Full-time
- 8 years
- Military encouraged
- Senior level
- Paid parental leave
- Paid holidays
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Business Development & Library Sales Representative — Commission-Based
OCEANCLOUD —Kent, WA
- $25 - $35 an hour
- Full-time
- English
- Mid-level
- 3 years
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Senior Director of Safety
Magnum Electric Inc —West Fargo, ND
- Full-time
- Construction site
- In-person
- Senior level
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Advanced Practice Practitioner Manager (NP/PA)
Mercy Health | GoHealth Urgent Care —St. Louis, MO
- Full-time
- Customer service
- BLS Certification
- ACLS Certification
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Customer Solutions Manager - Maintenance
United Properties of West Michigan —Grand Rapids, MI
- $48,000 - $58,000 a year
- Full-time
- Background check
- Customer service
- Maintenance
- Health insurance
- Dental insurance
Quick Apply
EMDR Therapist (Independent Contractor)
Elite Recovery —Saint Paul, MN
- From $60 an hour
- Evenings as needed
- LMFT
- Doctoral degree
- Adults
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Territory Sales Manager-Battery Monitoring Solutions
Parameter —Fort Collins, CO
- $100,000 - $125,000 a year
- Full-time
- Hybrid work
- 5 years
- Data analysis skills
- Analysis skills
- Health savings account
- Health insurance
Quick Apply
SIM Operations Engineer
Modern Technology Solutions, Inc —Edwards AFB, CA
- 5 years
- Engineering
- Windows
- Disability insurance
- Health insurance
LPN / RN Resource Nurse
IMMANUEL LIVING —Kalispell, MT
- $29 - $40 an hour
- Full-time
- Serving
- 18 years or older
- CPR Certification
- Health insurance
- Dental insurance
Quick Apply
LPN
Spring Village at Summerhill —Peterborough, NH
- $32 - $39 an hour
- Weekends as needed
- Nursing
- Vital signs
- Customer service
- Health insurance
- Dental insurance
Quick Apply
Manufacturing Engineer - Senior
Nortek Data center cooling —Oklahoma City, OK
- $68,428.51 - $82,408.52 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Analysis skills
- Disability insurance
- Health insurance
Quick Apply
Director of Compliance
Precision Armament —Wellsville, NY
- $65,000 - $90,000 a year
- Full-time
- Management
- 5 years
- Engineering
- Profit sharing
- Health savings account
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6d
New Business Development Director
Cowan Systems —Mechanicsburg, PA
- $90,000 a year
- Full-time
- Ability to walk for extended periods
- 5 years
- Business development experience
- Disability insurance
- Health insurance
Quick Apply
Director of Finance
Sutter Health Greater Central Valley —Modesto, CA
- $180,000 - $200,000 a year
- Full-time
- CPA
- Customer service
- Writing skills
- Health insurance
- Dental insurance
Quick Apply
14d
Family Nurse Practitioner
Unicare Community Health Center —Los Angeles, CA
- $65 - $80 an hour
- Weekends as needed
- Nursing
- Management
- RN License
Quick Apply
Registered Client Administrative Manager
Steward Partners Global Advisory LLC —Portsmouth, NH
- Full-time
- Mid-level
- Office
- Bachelor's degree
- Health savings account
- Health insurance
Quick Apply
Registered Sleep Technologist
Rural Sleep Solutions —Lincoln, NE
- $76,000 - $84,000 a year
- Full-time
- Background check
- CPR Certification
- Hospital
Quick Apply

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Director, Training and Quality Assurance

Intelogix -
Remote

Apply Now

Job Details

Full-time

Qualifications

Program design
Customer satisfaction tracking
Customer engagement
Client management
Customer support
Project leadership

Full Job Description

Who we are:

InteLogix is a leading provider of integrated solutions, utilizing cutting-edge technology to provide exceptional customer experiences. Our commitment to excellence and innovation has enabled us to redefine industry standards and create brighter futures for our clients and their customers. We are dedicated to making lives better through our empathetic customer engagement and advocacy for our clients' brands and reputations.

Position Summary

The Director of Training and Quality is responsible for designing, leading, and continuously improving training, quality assurance, and performance programs across customer service operations within a Business Process Outsourcing (BPO) environment. This role ensures frontline teams, supervisors, and support functions are equipped to deliver consistent, high-quality customer experiences that meet or exceed client expectations, contractual KPIs, and compliance requirements. The Director partners closely with Operations, Workforce Management, HR, and Client Services to drive performance outcomes, reduce defects, improve customer satisfaction, and support scalable growth.

Key Responsibilities

Training Strategy & Execution

Develop and execute a comprehensive training strategy aligned to customer service delivery goals, client requirements, and business growth.
Oversee onboarding, new hire training, nesting, and transition-to-production readiness for multiple programs.
Lead the design and implementation of continuous learning programs (refresher training, upskilling, cross-training, and leadership development).
Ensure training materials, job aids, and knowledge content are accurate, current, and aligned to brand standards and customer experience expectations.
Establish trainer performance standards and coaching routines to ensure training effectiveness and consistency.

Quality Assurance & Performance Improvement

Lead the Quality Assurance (QA) function to ensure customer interactions meet defined standards for accuracy, compliance, empathy, professionalism, and resolution effectiveness.
Define and maintain quality frameworks, scorecards, calibration processes, and audit standards across voice, chat, email, and social channels.
Drive cross-functional root cause analysis and corrective action plans to address performance gaps and recurring defects.
Use QA insights to influence coaching strategies, training enhancements, and process improvements.
Establish governance for quality reporting, trending, and improvement tracking.

Client Partnership & KPI Management

Serve as a key stakeholder in client relationships, ensuring training and quality programs align to SLAs, KPIs, and customer experience targets.
Lead client-facing discussions related to training readiness, quality performance, calibration outcomes, and improvement initiatives.
Translate client requirements into measurable training outcomes and quality standards.
Support RFPs, solution design, transitions, and new client implementations by building scalable training and QA models.

Leadership & Team Development

Lead, coach, and develop Training and QA teams, including managers, supervisors, trainers, QA analysts, and instructional designers.
Set clear performance goals, role expectations, and development plans for team members.
Build a culture of accountability, continuous improvement, and customer-first mindset.
Ensure staffing models support operational demand, ramp schedules, and program expansion.

Process, Tools & Continuous Improvement

Identify and implement tools and technologies to improve training delivery and QA efficiency (eLearning platforms, LMS, QA tools, analytics dashboards).
Partner with Operations and Continuous Improvement teams to improve customer experience, reduce handle time drivers, and increase first contact resolution.
Standardize training and quality processes across sites/programs while allowing flexibility for client-specific needs.
Ensure documentation, workflows, and SOPs remain current and audit-ready.

Compliance & Risk Management

Ensure training and QA processes meet regulatory, privacy, and security requirements (e.g., HIPAA, PCI, GDPR, or client-specific compliance standards).
Maintain audit readiness and ensure quality monitoring supports compliance adherence.
Implement controls to ensure consistent policy communication and behavioral reinforcement across programs.

Required Qualifications

Bachelor’s degree in Business, Education, Organizational Development, Communications, or related field preferred.
8+ years of progressive experience in customer service operations, training, quality, or performance management within a BPO or contact center environment.
4+ years of leadership experience managing multi-layer teams (managers, supervisors, analysts, trainers).
Proven experience building scalable training and quality programs across multiple accounts and/or sites.
Strong knowledge of contact center KPIs and drivers, including CSAT, NPS, FCR, AHT, QA scores, compliance, and retention.
Experience leading client-facing meetings and performance reviews.

Preferred Qualifications

Experience supporting multi-channel customer support environments (voice, chat, email, social).
Familiarity with instructional design methodologies (ADDIE, adult learning principles, blended learning).
Experience with LMS platforms and QA tools
Lean Six Sigma certification or continuous improvement experience strongly preferred.
Experience in high-growth, fast-changing BPO environments with multiple concurrent client requirements.

Key Skills & Competencies

Strategic leadership and stakeholder management
Training program design and facilitation excellence
Quality management systems and calibration expertise
Data-driven decision-making and performance analytics
Root cause analysis and continuous improvement execution
Strong client communication and presentation skills
Change management and operational partnership
Ability to influence across functions without direct authority
High attention to detail with strong execution discipline

Apply Now

Refine Your Search

customer solutions director jobs

Director, Training and Quality Assurance

Director of Market Insights and Customer Experience

Relationship Management Specialist

Director, Business Applications

Business Development & Library Sales Representative — Commission-Based

Senior Director of Safety

Advanced Practice Practitioner Manager (NP/PA)

Customer Solutions Manager - Maintenance

EMDR Therapist (Independent Contractor)

Territory Sales Manager-Battery Monitoring Solutions

SIM Operations Engineer

LPN / RN Resource Nurse

LPN

Manufacturing Engineer - Senior

Director of Compliance

New Business Development Director

Director of Finance

Family Nurse Practitioner

Registered Client Administrative Manager

Registered Sleep Technologist

I want to receive the latest job alert for customer solutions director

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