Top 4 Customer support engineer Jobs in Chicago, Il

Customer Support Engineer
Supernova Technology —Chicago, IL
- $50,000 - $75,000 a year
- Full-time
- Azure
- Computer Science
- Bachelor of Science
- Commuter assistance
- Health savings account
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Technical Support Engineer (L1/Frontline Support)
Databento —Chicago, IL
- Remote
- Mid-level
- SQL
- Fair chance
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Install Customer Engineer Rep II
Intellyk INC —Chicago, IL
- $42,000 a year
- Overtime
- Computer literacy
- Mid-level
- High school diploma or GED
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Technical Support Engineer, Distributed Infrastructure (D-IT)
Eaton —Woodridge, IL
- $69,000 - $101,000 a year
- 8 hour shift
- Hybrid work
- Background check
- Mid-level
- Bachelor's degree
- Retirement plan

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Customer Support Engineer

Supernova Technology
Chicago, IL

Quick Apply

Job Details

Full-time
$50,000 - $75,000 a year

Benefits

Commuter assistance
Health savings account
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
Pet insurance

Qualifications

Programming languages
Query management

Full Job Description

About Supernova Technology

Founded in 2014, we offer the industry’s first and only cloud-based, fully-customizable, end-to-end software solution to automate securities-based lending from origination through the life of the loan. By combining thought leadership in suitability and risk management with industry-leading education and the latest technology, Supernova enables advisors to deliver holistic, goals-based advice and to help their clients achieve financial wellness. We partner with the industry’s largest banks, most prominent insurance companies and leading online brokerages to democratize access to securities-based lending and better the entire financial ecosystem.

Why Join Supernova?

At Supernova Technology, we believe that the best results come from a team that is passionate, driven, and supported in all aspects of their professional lives. Here, you’ll work alongside talented and innovative individuals who are committed to driving the future of securities-based lending technology. We foster a culture of collaboration, continuous learning, and growth, where each person’s contributions make a real impact.

About the Role

We are seeking a highly motivated and detail-oriented Customer Support Engineer to join our customer support team. As a Customer Support Engineer, you will be the primary point of contact for our clients, assisting with troubleshooting, product inquiries, and ensuring customer satisfaction. Your technical expertise, problem-solving abilities, and exceptional communication skills will play a crucial role in delivering world-class support to financial institutions utilizing our platform.

Responsibilities

Represent the voice of the customer to Engineering, Product, and Program Management teams by communicating customer issues and relevant information, assisting with investigation
Maintain excellent, timely communications with Supernova’s customers and internal stakeholders
Provide technical support to troubleshoot and resolve issues reported by customers and other team members through chat, helpdesk inquiries, email as well as phone
Troubleshoot and analyze errors, inconsistencies, and potential bugs, utilizing knowledge of cloud hosting services, logging and monitoring applications, and storage/database layers as required
Monitor front-end and back-end systems to ensure constant un-interrupted functionality
Provide fault isolation and root cause analysis for technical issues and outages as well as detailed bug analysis for product and development teams
Provide configuration instructions, training, and best practices to customers to strengthen the knowledge of the Supernova product
Act with speed and take ownership of sensitive and/or highly critical issues that need expedited resolution
Be able to lead and delegate tasks to provide faster and more efficient resolution
Write technical documentation or knowledge base articles for undocumented incidents as well as update outdated technical documentation
Provide scheduled on-call support to assist with post-business hours incident management and developer assistance
Strive to continue to learn each area of Supernova to become an eventual Subject Matter Expert (SME)

Qualifications

BA/BS Degree in Computer Science or IT Related Field of Study
1+ years of experience as a Technical Support Engineer, Application Support Engineer, or applicable customer service experience
Basic knowledge of back end and front-end programming languages, including Java, Python, SQL, and JavaScript
Knowledge and understanding of database structures, table relationships, and SQL to query and alter database information
Basic knowledge of Command Line/Terminal and commands associated with back end services, including CURL Commands, SSH, PGP, AWS CLI, etc
Excellent written and verbal communication skills
Ability to work independently and within a highly collaborative team environment
Commitment to continuous education and drive to stay up to date with the latest technologies
Ability to lead by example and assist the Enterprise Manager with leadership duties
Back-end hosting solutions knowledge, such as AWS or Microsoft Azure is a plus

Our Employee Benefits

At Supernova Technology, we provide a robust benefits package to support the health and well-being of our employees. Our offerings include:

Medical, Dental, and Vision Insurance: Multiple plans with coverage for employees and dependents.
HSA and FSA Accounts: Tax-advantaged accounts for health and dependent care expenses.
Life and Disability Insurance: Employer-paid basic coverage with options for additional voluntary coverage.
Compensation: $50,000 - $75,000 per year
Retirement Savings: 401(k) plan with employer contributions.
Employee Assistance Program (EAP): Confidential support services, including free therapy sessions.
Paid Time Off: Flexible PTO policies.
Additional Perks: Commuter benefits, pet insurance, continuing education assistance, and more.

Note: Actual salary at the time of hire may vary and may be above or below the range based on various factors, including but not limited to, the candidate's relevant qualifications, skills and experience, and the location where this position may be filled.

Join us and make an impact while growing your career at Supernova!

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customer support engineer jobs in chicago, il

Customer Support Engineer

Technical Support Engineer (L1/Frontline Support)

Install Customer Engineer Rep II

Technical Support Engineer, Distributed Infrastructure (D-IT)

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