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Customer Migration & Onboarding Interns

Sign In App
Saint Petersburg, FL

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Job Details

Part-time | Internship
$20 an hour

Qualifications

Live chat
Post-sales product instruction
Google Workspace
Client onboarding
Email customer support
Technical support via phone
Phone communication
Zoom
Incident Escalation
Managing clients in a customer support role
Help files
Video conferencing software
Hospitality industry experience
Customer engagement
Collaborative technology platforms
Customer service knowledge base
Productivity software
Video conferences (communication methods)
Online help documentation
Technical support via email
SaaS
Escalation handling
Communication skills
Developing technical user guides
Entry level
Video conferencing systems operation
Ticketing system technical support

Full Job Description

St. Petersburg, FL / Denver, CO

Customer Experience /

Internship /

Hybrid

We are looking for four enthusiastic interns to join our Customer Migration & Onboarding team. These fixed-term internships run until 31 December 2026 and offer up to 30 hours per week.

This is an exciting opportunity to gain real-world experience in a fast-growing global SaaS company. You’ll work alongside experienced professionals, helping customers successfully transition to our platform while developing valuable skills in customer success, project coordination, technology, and business operations.

As part of the team, you’ll have the chance to work directly with customers, learn how SaaS businesses operate, and contribute to projects that have a genuine impact on the customer experience. You’ll gain exposure to a variety of systems and processes while building practical skills that will support your future career.

We’re looking for people who are curious, detail-oriented, organised, and eager to learn. You’ll be comfortable communicating with customers via Zoom, chat, and email, and enjoy solving problems and helping others succeed.

Whether you’re studying, recently graduated, or looking to build experience in the technology sector, this role offers a fantastic opportunity to learn, grow, and make meaningful contributions within a supportive and collaborative team.

These are hybrid roles based in our St. Petersburg office, with team members working from the office two to three days per week.

What You Will Be Doing:

Support customer migrations from the acquired platform to our core platform, following defined playbooks and processes
Assist with customer onboarding post-migration, ensuring users are set up correctly and confident using the platform
Facilitate customer-facing product knowledge sessions to drive adoption, scale the onboarding process, and ensure success with the product
Respond to basic support questions via chat, phone, email, or ticketing system, escalating more complex issues as needed
Troubleshoot common issues and help customers navigate workflows and features
Partner with Customer Success, Support, and Implementation teams to ensure a seamless customer experience
Help document common questions, edge cases, and feedback to improve onboarding and migration processes
Contribute to internal documentation, FAQs, and customer-facing guides as you learn the platform

What We’re Looking For

Strong communication skills — comfortable working with customers over Zoom, chat, and email
High empathy and a customer-first mindset
Organized and detail-oriented; able to follow processes while handling multiple customers at once
Comfortable learning new software tools and explaining them clearly to others
Strong working knowledge of Google Workspace and confidence using Apple MacBook devices
Proactive problem-solver who isn’t afraid to ask questions
Experience creating, maintaining, and updating documentation
Knowing when to escalate vs. continuing attempts to solve independently
Interest in SaaS, customer success, onboarding, support, or operations
Prior customer-facing experience (retail, hospitality, support, tutoring, etc.) is a plus but not required

What You’ll Learn

How SaaS customer onboarding and migrations work in a real-world environment
How to support customers through change management and platform transitions
How customer success, support, and implementation teams collaborate
How to run effective platform trainings and drive product adoption
Exposure to post-acquisition integration and scaling operations

What Success Looks Like

Customers experience smooth, low-friction migrations
Users feel confident and supported on the new platform
High-quality customer interactions and positive feedback
Growing independence in handling onboarding and basic support workflows
Clear documentation and insights that help improve future migrations

$20 - $20 an hour

This isn’t just about us getting to know you. We believe you need to dive in to get to know us. We encourage you to research and read up on our company news and articles. Throughout the recruitment process, you will be given the opportunity to ask lots of questions, meet different members of our team, and get hands on to showcase your skills. As you get to know what we’re all about, we hope you’ll become increasingly confident and excited that we could be your next big move. Once your application is received and reviewed, qualified candidates will move on to our next steps.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Apply Now

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