Top 1594 Customer support tech desktop Jobs

Customer Service and Tech Support - Customer Support for Learning and Development
Lifted, an Upwork Company™ —Miami, FL
- Contract
- Remote
- Background check
- School experience
- Microsoft Excel
- Work from home
Quick Apply
IT Specialist (Tier 1)
Zap Solutions Europe —Remote
- $61,000 - $79,500 a year
- Remote
- Google Workspace
- High school
- Communication skills
- Disability insurance
- Dental insurance
IT Systems Administrator
Tectonic LLC —Ocala, FL
- $68,000 - $76,000 a year
- Full-time
- Background check
- 5 years
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Field Service Specialist
SafeinHome —Allentown, PA
- $58,656 a year
- Full-time
- Research
- Mid-level
- Windows
- Health insurance
- Dental insurance
Quick Apply
Help Desk Technician I-II
Cook Inlet Housing Authority —Anchorage, AK
- $31.25 - $37.26 an hour
- Full-time
- Background check
- Computer science
- Computer Science
- Health savings account
- AD&D insurance
Quick Apply
MSP Help Desk Technician
Trust Tech, LLC —Valparaiso, IN
- Full-time
- Mid-level
- Office
- Windows
- Health savings account
- Health insurance
Quick Apply
8d
Support / Systems Engineer
Uptime Legal Systems —Eden Prairie, MN
- Up to $55,000 a year
- Full-time
- Hybrid work
- Background check
- Mid-level
- Office
- Health savings account
- Health insurance
Quick Apply
Cloud Support Technician
Emergent Software —Minneapolis, MN
- $55,000 - $75,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
- Profit sharing
- Paid parental leave
Quick Apply
Healthcare Licensed Insurance Representative-Onsite
Teleperformance USA —Port Saint Lucie, FL
- 18 years or older
- Computer literacy
- Office
- Health insurance
- Dental insurance
MacBook Configuration Technician
Merge IT —Buffalo Grove, IL
- $17 an hour
- Urgently hiring
- Background check
- Mid-level
- Ability to lift 50 pounds
Quick Apply
3d
Tier 1 IT Support Technician — Wilmington, NC (Onsite)
Atlantic Computer Services —Wilmington, NC
- $21.63 - $25.00 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Health savings account
- Paid holidays
Quick Apply
Spectrum B2B Outside Sales Small Business Account Executive- Utica
Spectrum —Utica, NY
- $90,000 - $125,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- English
- Health savings account
- Health insurance
5d
Systems Support Specialist
US Tool Group —Farmington, MO
- Full-time
- Hybrid work
- Customer service
- Mid-level
- Office
- Paid holidays
- Dental insurance
Spectrum B2B Outside Sales Small Business Account Executive- Syracuse
Spectrum —Syracuse, NY
- $90,000 - $125,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- English
- Health savings account
- Health insurance
5d
Field Network Consultant
KPInterface —Philadelphia, PA
- $50,000 - $60,000 a year
- Full-time
- Computer Science
- Up to 50% travel
- Bachelor of Science
- Health insurance
- Dental insurance
Quick Apply
Spectrum B2B Outside Sales Small Business Account Executive- Worcester
Spectrum —Worcester, MA
- $90,000 - $125,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- English
- Health savings account
- Health insurance
5d
Field Service technician II
Compucom —Tallahassee, FL
- $15.75 - $21.00 an hour
- Full-time
- Mid-level
- Windows
- Driver's License
- Paid parental leave
- Health savings account
Quick Apply
Telecommunications Tech III
Valleywise Health System —Phoenix, AZ
- $28.08 - $41.42 an hour
- Full-time
- English
- Mid-level
- High school diploma or GED
Spectrum B2B Outside Sales Small Business Account Executive- Portland
Spectrum —Portland, ME
- $90,000 - $125,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- English
- Health savings account
- Health insurance
5d
Account Coordinator II
Corovan Corporation —San Jose, CA
- $24.00 - $28.10 an hour
- Overtime
- Bachelor of Science
- Writing skills
- English
Quick Apply

I want to receive the latest job alert for customer support tech desktop

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer support tech desktop jobs near

Systems Administrator jobs in Ocala, FL

Account Coordinator jobs in San Jose, CA

Outside Sales Representative jobs in Syracuse, NY

Field Service Technician jobs in Allentown, PA

Insurance Agent jobs in Port Saint Lucie, FL

Field Service Technician jobs in Tallahassee, FL

Telecommunications Technician jobs in Phoenix, AZ

IT Technician jobs in Remote

IT Support jobs in Wilmington, NC

Support Technician jobs in Minneapolis, MN

Outside Sales Representative jobs in Worcester, MA

Outside Sales Representative jobs in Utica, NY

Jewish School Administrator jobs in New York, NY

Database Administrator jobs in Texas

Systems Administrator jobs in Bloomington, MN

Systems Administrator jobs in Hill Afb, UT

Systems Administrator jobs in Colorado Springs, CO

Systems Administrator jobs in Petaluma, CA

Education Administrator jobs in Los Angeles, CA

System Engineer jobs in Rochester, MN

Customer Service and Tech Support - Customer Support for Learning and Development

Lifted, an Upwork Company™
Miami, FL

Quick Apply

Job Details

Contract

Benefits

Work from home

Qualifications

Phone communication
Computer literacy
High school diploma or GED
Mobile devices

Full Job Description

Company Description

The Customer Care & Technical Support Representative, Level 1, plays a crucial role in our remote call/contact center environment. This position is dedicated to delivering exceptional customer service and resolving technical issues through various support channels, including inbound phone calls, chat, email, and SMS. Representatives are expected to assist customers wherever volume demands.

Job Description

Key Responsibilities include:

Technical Issue Resolution: Provide expert troubleshooting for K12-provided equipment (desktops, laptops, monitors, printers), addressing start-up/log-in issues, hardware damage, and software viruses.
Customer Service Excellence: Deliver outstanding customer service across all support channels, ensuring a positive experience for parents and students.
Application Support: Offer comprehensive support for the K12 suite of learning systems and business applications.
Escalation Management: Promptly escalate unresolved issues to the appropriate Tiered support team.
Order and Replacement Management: Handle the ordering and replacement of materials and computer equipment efficiently.
This role is ideal for individuals who thrive in a dynamic call center environment and are passionate about providing top-notch technical support and customer service.

ESSENTIAL FUNCTIONS:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
Respond to technical issues related to K12 proprietary systems, hardware, software, and networking both in written form and orally via telephone.
Assist customers by diagnosing problems and providing resolutions for technical and service issues using troubleshooting techniques and tools to identify defective products/systems/hardware and follow guidelines in issuing service or replacements.
Advise / educate customers within procedural guidelines to ensure a complete solution to their technical or service questions.
Answer questions about installation, operation, configuration, and usage of assigned equipment; document and assign customer problems for resolution using support ticketing and CRM software.
Remain knowledgeable of K12’s proprietary systems, various hardware product lines, and current industry products and technologies.
Escalate more complex issues with proprietary systems to the next tiered support team with urgency and/or escalate more complex hardware equipment issues to the manufacturer.

Qualifications

REQUIRED QUALIFICATIONS:

High School Diploma / GED and relevant work experience
Minimum of 1 year of experience in a similar call center role
All work must be performed within the United States. Candidates must reside in and be authorized to work from the U.S. for the duration of employment.

System Requirements:

Our work from home members are required to have and maintain high-speed internet connection. At a minimum 50Mbps download speed and 10Mbps upload speed, if not competing with other household users. Satellite, DSL, data plans, wireless or dial-up services are not compatible.
Some Internet service providers enable what is called SIP ALG (Session Initiation Protocol Application Layer Gateway). This interferes with our systems and must be disabled by the provider.
Ethernet connection is preferred.

Physical and Technical Requirements:

This role requires remaining at a designated workstation for the duration of scheduled shifts (excluding provided breaks and/or meal periods, as applicable), with continuous computer use, typing, reading, listening, and speaking.
Daily access to a smart device (e.g., phone, tablet) capable of downloading and using apps.
Professional home office setup free from distractions during operational hours.
Ability to attend virtual training sessions via webcam.

Education and Knowledge:

Thorough knowledge of home-based connectivity support.

Communication Skills:

Strong verbal and written communication skills.
Excellent listening skills with the ability to communicate effectively across multiple channels, including phone, voicemail, email, and chat.
Proficiency in telephone and email etiquette.

Technical Proficiency:

Expertise in PC and Internet applications.
Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, etc.).
Proficiency in web-based applications; Salesforce experience is a plus.
Knowledge of Microsoft Windows operating systems.

Customer Service and Problem-Solving:

Consultative approach to customer service.
Strong problem-solving and analytical skills with a solutions-oriented mindset.

Professional and Personal Qualities:

Ability to work in a high-volume environment while maintaining quality.
Ability to work independently and collaboratively within a team-oriented environment.
Resilient, detail-oriented, and accountable for high-quality work.
Ability to prioritize competing tasks and deliver results effectively.
Ability to take ownership of work and execute projects.
Open to feedback and demonstrates adaptability and continuous improvement.

Additional Requirements:

Ability to clear required background check.

DESIRED QUALIFICATIONS:

Previous experience with Education field
Salesforce Experience
Previous Customer Service or Tech Support experience with proven record of achievement

The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other reasonable job-related instructions, and perform any other work-related duties, as assigned by their supervisor.

Quick Apply

Refine Your Search

customer support tech desktop jobs

Customer Service and Tech Support - Customer Support for Learning and Development

IT Specialist (Tier 1)

IT Systems Administrator

Field Service Specialist

Help Desk Technician I-II

MSP Help Desk Technician

Support / Systems Engineer

Cloud Support Technician

Healthcare Licensed Insurance Representative-Onsite

MacBook Configuration Technician

Tier 1 IT Support Technician — Wilmington, NC (Onsite)

Spectrum B2B Outside Sales Small Business Account Executive- Utica

Systems Support Specialist

Spectrum B2B Outside Sales Small Business Account Executive- Syracuse

Field Network Consultant

Spectrum B2B Outside Sales Small Business Account Executive- Worcester

Field Service technician II

Telecommunications Tech III

Spectrum B2B Outside Sales Small Business Account Executive- Portland

Account Coordinator II

I want to receive the latest job alert for customer support tech desktop

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected