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IT Business Analyst

ocV!BE -
Anaheim, CA

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Job Details

Full-time
$88,000 - $110,000 a year

Qualifications

Performance dashboard reports
Non-technical user support
Knowledge management
Operational analysis
Microsoft Excel
Waterfall
Requirements design
Project management experience in technology
Customer service
Standard Operating Procedures (SOPs) implementation
IT quality control
Software implementation
Process design
Visio
Information Systems
Training material drafting
Mid-level
Reporting and dashboarding tools
User training (technical support)
Trend analysis
3 years
Survey analysis
Bachelor's degree in business administration
Process mapping
Technical solutions implementation
Process modeling
Solution architecture design
Bachelor's degree
System validation
Quality issues

Full Job Description

A great experience starts with you!

Join our team to help create and develop the future of live entertainment and sports in Orange County!

Once you've had a chance to explore our current open positions, apply to the ones you feel best suit you, as an applicant, you can always see your application status in your profile.

Mission: To enrich the lives in our community through shared experiences, welcoming spaces, and responsible actions.

Vision: We will be the social and entertainment center of Orange County – a place where the cultural kaleidoscope of the region converges and connects. Our vibrant, rich collection of experiences will celebrate the diversity of our community.

Job Title:

IT Business Analyst

Pay Details:

The annual base salary range for this position in California is $88,000 to $110,000 per year. The starting pay for the successful candidate depends on various job-related factors, including but not limited to the candidate’s geographic location, job-related knowledge, skills, experience, education/training, internal value, peer equity, external market demands, and organizational considerations.

We are seeking a detail-oriented and results-driven Business Analyst to join our dynamic team. The ideal candidate will have a strong background in analyzing business processes, identifying areas for improvement, and developing strategies to enhance operational efficiency. This role requires excellent communication skills and the ability to work collaboratively with cross-functional teams to achieve business objectives. Leads change management and user readiness activities to ensure successful adoption of newly implemented technology solutions, including training, onboarding, communications, and readiness assessments. Partners with business stakeholders to drive adoption, reduce resistance, and ensure end users are prepared to execute new processes enabled by technology.

Responsibilities

Requirements Gathering:

Define configuration specifications and business analysis requirements
Collaborate with stakeholders to elicit, analyze, and document business requirements
Conduct interviews, workshops, and surveys to gather information

Process Analysis:

Analyze existing business processes and workflows to identify inefficiencies and areas for improvement
Develop process maps and documentation

Solution Design:

Work with IT and other departments to design and implement solutions that meet business needs
Ensure solutions align with company goals and industry best practices
Help design, document, and maintain system processes for the knowledge base

Data Analysis:

Analyze data to identify trends, patterns, and insights that can inform business decisions
Develop reports and dashboards to communicate findings to stakeholders
Report on common sources of technical issues or questions and make recommendations to IT team

Change Management & User Readiness:

Develop & execute a User Readiness Plan aligned to project milestones (communications, training, onboarding, hypercare)
Conduct Change Impact Assessments (people/process/role impacts) and define adoption actions to address gaps
Define and track adoption & readiness metrics (training completion, proficiency checks, survey results, support trends)
Coordinate with business leaders to identify change champions/super-users and build a support network
Create and maintain end-user enablement materials (job aids, quick reference guides, FAQs, release notes)

Testing/Validation, Training and Support:

Develop and execute test plans to ensure solutions meet business requirements
Coordinate user acceptance testing (UAT) and address any issues that arise
Support technical implementation activities by defining and performing the appropriate quality control processes related to testing, validation, and deployment efforts
Develop process documentation, standard operating procedures (SOPs), and training materials to support process standardization and knowledge transfer
Lead change management and end-user enablement activities such as providing training and support to end users regarding procedures and best practices

Continuous Improvement:

Identify opportunities for continuous improvement in business processes and technology
Collaborate effectively with colleagues across the business and technology landscape
Stay up-to-date with industry trends and best practices
Constantly be on the lookout for ways to improve monitoring, discover issues, and deliver better value to the customer/end user

Qualifications

Bachelor’s degree in Business Administration, Information Systems, or a related field
3+ years of related experience
Experience with project management methodologies (e.g., Agile, Waterfall) is a plus
Experience supporting organizational change management for technology implementations
Experience with software implementation projects
Proficient knowledge in generating process documentation
Demonstrates strong teamwork and a poised, professional, positive demeanor
Excels as an innovative problem-solver, implementing creative solutions and takes initiative
Possesses exceptional written and verbal communication abilities
Adapts well to changing demands and priorities, thriving in ambiguity
Proficiency in business analysis tools and software (e.g., Microsoft Visio, Excel, Miro)
Proficient with standard processes such as Procure-to-Pay, Order-to-Cash, Record-to-Report, Lead-to-Customer marketing processes
Strong facilitation skills (workshops, training delivery, stakeholder alignment)
Able to create learning content (job aids, process guides, SOPs, and evaluate effectiveness)
Able to deliver top-notch customer service with personal accountability
Able to work independently and as part of a team

Knowledge, Skills and Experience

Education - Bachelor's Degree

Experience Required - 3-5 Years

This position is on-site.

Company:

OC Sports & Entertainment, LLC

Our Commitment:

We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and team members without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, medical condition or any protected category prohibited by local, state or federal laws. We are firm believers that diversity and inclusion among our team members are critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.

Thanks for your interest in becoming part of OCVIBE!

Apply Now

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