Top 45 Deskside support analyst Jobs

IT Support Analyst
WEG Electric Corp —Minneapolis, MN
- $70,000 - $80,000 a year
- Mid-level
- Office
- Windows
Quick Apply
IS Support Analyst I
Shriners Hospitals for Children —Sacramento, CA
- $38.58 - $74.75 an hour
- Full-time
- 18 years or older
- Computer science
- Computer Science
Quick Apply
IT Support Analyst - MWH
MWH —Phoenix, AZ
- $48,000 - $65,000 a year
- Full-time
- Background check
- Computer science
- Mid-level
- Paid parental leave
- AD&D insurance
IT Support Analyst
Truist Bank —Charlotte, NC
- Full-time
- English
- Mid-level
- Office
- AD&D insurance
- Paid holidays
Process Analyst
nscglobal, usa —Mason, OH
- Mid-level
- High school diploma or GED
- Team management
Quick Apply
Service Desk Support Analyst
Arnall Golden Gregory LLP —Atlanta, GA
- Mid-level
- Office
Technical Advisor/IT Support Analyst
One Identity —Columbus, OH
- Full-time
- Mid-level
- Office
- Windows
Deskside Support Analyst (Level 2)
Cognizant —Stamford, CT
- $37,804 - $72,000 a year
- Weekends as needed
- Azure
- Mid-level
- Office
- Paid parental leave
- Employee stock purchase plan
Senior Analyst - Deskside
The Venetian Resort Las Vegas —Las Vegas, NV
- Weekends as needed
- 7 years
- English
- Office
Jr. Service Desk Analyst, Technician
DMI —Atlanta, GA
- $63,889.50 - $70,146.50 a year
- Full-time
- Office
- High school diploma or GED
- Entry level
- Disability insurance
- Health insurance
IT Analyst
Arnold & Porter —San Francisco, CA
- $74,720 - $100,000 a year
- Overtime
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- 5 years
11d
Deskside Analyst
Cincinnati Children's Hospital —Cincinnati, OH
- $23.90 - $29.88 an hour
- Full-time
- Hospital
- Mid-level
- Office
11d
Senior Support Analyst
EQT Corporation —Houston, TX
- Computer science
- Computer Science
- Research
Deskside Support Engineer
Noblesoft Technologies Inc —Sunnyvale, CA
- $20 - $23 an hour
- Contract
- Google Workspace
- Microsoft Outlook
- Mid-level
Quick Apply
2d
Desktop Support Analyst
Cognizant —Orlando, FL
- Weekends as needed
- Hybrid work
- Azure
- Writing skills
- Mid-level
- Paid parental leave
- Employee stock purchase plan
Service Desk Support Analyst
Arnall Golden Gregory —Atlanta, GA
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Senior Desktop Support Analyst
Cognizant —Stamford, CT
- $65,000 - $80,000 a year
- Weekends as needed
- Hybrid work
- Mid-level
- Office
- 3 years
Onsite Service Desk Analyst II (Hybrid/Client Onsite)
Cortavo —Elmhurst, IL
- Full-time
- Hybrid work
- Clean driving record
- Mid-level
- Windows
- Health insurance
- Work from home
Quick Apply
IT Infrastructure & Support Analyst
Staples, Inc. —Greencastle, PA
- $74,000 - $99,000 a year
- On call
- Computer science
- Microsoft Excel
- Computer Science
- Paid holidays
- Paid time off
Acquisition Analyst I
Patrona Corporation —Washington, DC
- $55,000 - $60,000 a year
- Full-time
- Data analysis skills
- Mid-level
- Finance
- Paid holidays
- Disability insurance
Quick Apply

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IT Support Analyst

WEG Electric Corp -
Minneapolis, MN

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Job Details

$70,000 - $80,000 a year

Qualifications

High school diploma or GED

Full Job Description

Electric Machinery Company, a division of WEG Electric Corp.

Minneapolis, MN

Position: IT Support Analyst

Department: Information Technology

Primary Objective of Position:

This position is responsible for providing hands-on IT support for end-user hardware, software, and site-specific infrastructure while serving as a key escalation point between the Service Desk and Infrastructure teams. The IT Support Analyst delivers onsite and remote technical support, ensures timely resolution of incidents and service requests, and collaborates with regional and global IT teams to maintain reliable and efficient technology operations.

Major Areas of Accountability

Provide onsite and deskside support for end-user hardware including desktops, laptops, printers, mobile devices, conference room equipment, and peripherals.
Diagnose, troubleshoot, and resolve hardware, software, connectivity, and access-related issues in a timely and customer-focused manner.
Serve as a primary escalation point for Service Desk requests requiring hands-on troubleshooting or local infrastructure support.
Accurately document incidents, service requests, troubleshooting steps, and resolutions within the IT ticketing system.
Escalate unresolved or complex issues to the appropriate internal teams (Infrastructure, Network, Security, Applications, or Global IT) following established escalation procedures.
Install, configure, maintain, and replace IT hardware and software using standard images, tools, and documented procedures.
Support onboarding and offboarding activities, including equipment setup, account access, and asset recovery.
Maintain and update hardware inventory and asset records in the asset management system.
Participate in IT projects such as system upgrades, hardware refreshes, office moves, equipment migrations, and technology rollouts.
Collaborate with Service Desk Analysts, Infrastructure Analysts, and global IT team members to ensure consistent service delivery across locations.
Assist with creating and maintaining technical documentation and knowledge base articles to improve support efficiency.
Follow ITSM processes, change management guidelines, and service level agreements (SLAs).
Encourage a culture of teamwork, continuous improvement, and customer service excellence.
Other duties may be assigned by management to meet business needs.

Qualifications / Knowledge / Skills / Abilities:

High School diploma or GED required
Associate’s or Bachelor’s degree in Information Technology, Information Systems, or related field preferred; equivalent professional experience will be considered
Experience providing onsite or deskside technical support in an office, manufacturing, warehouse, or business environment
Hands-on experience troubleshooting hardware, software, printers, and basic network connectivity issues
Experience in IT support, service desk, or infrastructure support roles a plus
Strong knowledge of computer hardware, peripherals, and mobile devices
Working knowledge of Microsoft Windows operating systems and Microsoft 365 applications
Basic understanding of Active Directory, user account management, and access provisioning
Familiarity with enterprise applications, ticketing systems, and ITSM frameworks
Ability to follow documented procedures and escalate issues appropriately
Strong written and verbal communication skills with the ability to explain technical issues clearly
Demonstrated customer service mindset with strong problem-solving skills
Ability to prioritize multiple tasks and adapt to changing business needs
Self-motivated, detail-oriented, and able to work independently and as part of a global team

Physical Requirements:

Work is performed in both office and manufacturing environments
Requires the ability to routinely move throughout the facility to perform onsite support
Requires the ability to lift, carry, and move IT equipment up to 25–50 pounds
Requires standing, walking, bending, kneeling, and occasional ladder or stair use

Salary: $70,000 - $80,000

Quick Apply

Refine Your Search

deskside support analyst jobs

IT Support Analyst

IS Support Analyst I

IT Support Analyst - MWH

IT Support Analyst

Process Analyst

Service Desk Support Analyst

Technical Advisor/IT Support Analyst

Deskside Support Analyst (Level 2)

Senior Analyst - Deskside

Jr. Service Desk Analyst, Technician

IT Analyst

Deskside Analyst

Senior Support Analyst

Deskside Support Engineer

Desktop Support Analyst

Service Desk Support Analyst

Senior Desktop Support Analyst

Onsite Service Desk Analyst II (Hybrid/Client Onsite)

IT Infrastructure & Support Analyst

Acquisition Analyst I

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