Top 23 Deskside support representative Jobs

MSP - IT Client Support Technician
OmegaCor Technologies —Millersville, MD
- $65,000 - $75,000 a year
- Email
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- AD&D insurance
- Paid holidays
Quick Apply
Desktop Support Technician I
Empower AI Inc. —Washington, DC
- Full-time
- Hybrid work
- Microsoft Outlook
- Up to 50% travel
- Windows
AV Technician
Anduril Industries —Costa Mesa, CA
- $22.60 - $30.29 an hour
- Email
- Mid-level
- Office
- Ability to lift 50 pounds
Quick Apply
Tier 1 Onsite IT Support Technician
Zones —Tampa, FL
- $35 an hour
- Full-time
- Mid-level
- Office
- Windows
- Health insurance
Quick Apply
IT Hardware Specialist
FlexTG —Mesa, AZ
- Azure
- Computer Science
- High school diploma or GED
Quick Apply
L2 Desktop Support
Zones —New York, NY
- Up to $34 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Research
- Health insurance
Quick Apply
Desktop Support Technician
Zones —Nashville, TN
- Up to $31.25 an hour
- 8 hour shift
- Mid-level
- 8 years
- US work authorization
- Health insurance
Quick Apply
Systems Engineer
CPMC LLC —Remote
- Full-time
- Remote
- Microsoft Outlook
- Research
- Bachelor's degree
Program Manager
Strategic Resources Inc —Washington, DC
- Full-time
- Computer Science
- Customer service
- 5 years
FSA - Desktop Support I
Advanced Technology Leaders Inc —Augusta, GA
- Full-time
- Hybrid work
- Background check
- Computer science
- Computer Science
- Paid holidays
- Health insurance
Quick Apply
8d
Network Team Lead
Peraton —Arlington, VA
- $104,000 - $166,000 a year
- On call
- Computer science
- Computer Science
- 3 years
- Health savings account
- Paid holidays
9d
IT Technical Lead II - SAP FICO
B. BRAUN MEDICAL (US) INC —Bethlehem, PA
- On call
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- 5 years
- Health insurance
- 401(k)
9d
Manager, Desktop Support
RTD —Denver, CO
- $100,284.00 - $141,650.25 a year
- Full-time
- Computer Science
- Writing skills
- Office
4d
Trade Floor Desktop Support
Noblesoft Technologies Inc —Chicago, IL
- $25 - $28 an hour
- Contract
- Microsoft Outlook
- 5 years
- Office
Quick Apply
5d
IT Field Technician
Prism Health North Texas —Dallas, TX
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Quick Apply
7d
Service Desk Operations Manager
HUMAN TOUCH LLC —Washington, DC
- $100,000 - $125,000 a year
- Urgently hiring
- Office
- Business development
- Supervising experience
- Health insurance
- Dental insurance
Quick Apply
4d
IT ASSET ANALYST
Emagine IT —Washington, DC
- $42,000 - $90,000 a year
- Full-time
- Ability to walk for extended periods
- Mid-level
- Office
- Paid holidays
- Health insurance
Quick Apply
2d
SENIOR SERVICE DESK TECHNICIAN
Emagine IT —New York, NY
- $54,000 - $105,000 a year
- Full-time
- Microsoft Outlook
- Writing skills
- Office
- Paid holidays
- Health insurance
Quick Apply
2d

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Level 1 Help Desk Support Technician
Custom Computer Specialists —Lebanon, CT
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$40,000 - $48,000 a year
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Desktop Support Technician I
Empower AI Inc. —Remote
You will provide technical assistance to computer users by answering questions to resolve computer problems for the end user.

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MSP - IT Client Support Technician

OmegaCor Technologies
Millersville, MD

Quick Apply

Job Details

Full-time
$65,000 - $75,000 a year

Benefits

AD&D insurance
Paid holidays
Disability insurance
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Life insurance

Qualifications

Desktop computer repair
Customer communication
Microsoft Excel
Microsoft Outlook
Smartphone (troubleshooting support)
In-person customer service
Word embeddings
Hardware maintenance
Wireless network configuration
Email configuration (technical support)
Productivity software support
Desktop (troubleshooting support)
Microsoft Teams
Desktop administration
Cross-functional communication
Mobile devices

Full Job Description

Mission and Purpose:

At OmegaCor, our purpose is to empower our clients, staff, and community to achieve excellence. A key element of fulfilling this mission is providing high-value IT consulting services that align technology with business objectives.

Position Summary:

As an MSP - IT Client Support Technician, plays a pivotal role in ensuring seamless IT support. In this dynamic position, you'll spend 50-100% of your time at a key customer site, delivering top-notch help desk and desk-side assistance. Your expertise will be instrumental in resolving user issues, troubleshooting hardware and software problems, and maintaining a positive user experience. The remaining time (if applicable) will be dedicated to handling service desk tickets at OmegaCor's central location. This dual-role offers a unique blend of onsite customer interaction and centralized support, making you a crucial link in our commitment to exceptional IT service delivery.

Essential Duties and Responsibilities:

Provide 1st and 2nd-level support, responding to and resolving user-reported issues promptly and efficiently.
Offer deskside assistance at the customer's location, addressing hardware and software problems to ensure uninterrupted workflow.
Collaborate with end-users to troubleshoot and diagnose technical problems, guiding them through effective problem resolution.
Log, track, and prioritize service desk tickets in a timely manner, maintaining accurate records of issue resolution and escalation processes.
Conduct routine maintenance activities, including system updates, patches, and software installations to enhance overall system performance.
Act as a liaison between end-users and Tier 2/3 support teams, ensuring smooth communication and quick resolution of complex issues.
Participate in on-site and remote support rotations, addressing service desk tickets at OmegaCor's central location as needed.
Stay updated on industry best practices and emerging technologies to continually improve technical skills and stay abreast of evolving IT trends.
Contribute to the development and improvement of knowledge base articles, helping to create a comprehensive repository for issue resolution and user education.

Additional Duties and Responsibilities:

Participate in a rotating monthly on-call schedule for after-hours support.
Contribute to technical projects, providing hands-on assistance and expertise as required.
Participate in assigned technical and soft skills training programs to stay current with industry trends.,
Expand the knowledge base by documenting new procedures, solutions, and best practices.
Conduct periodic system audits to identify vulnerabilities and enhance overall system integrity.

Knowledge, Skills, and/or Abilities Required - To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Professional IT Certifications (at least one), such as: MCP, CompTIA Net+, ITIL v4 Foundations preferred.
2+ years of help desk or service desk experience
Demonstrated expertise in Microsoft 365 applications, including proficiency in troubleshooting and configuring Outlook, Word, Excel, and Teams for optimal user experience.
Solid understanding of Windows desktop operating systems, with the ability to troubleshoot and resolve hardware and software issues efficiently.
Proficient in configuring and troubleshooting wireless networks, ensuring seamless connectivity and addressing issues related to signal strength, security, and network performance.
Experience in providing support for Android and iPhone smartphones, including setup, configuration, and troubleshooting of email synchronization, application installations, and device connectivity.
Strong analytical skills to diagnose and resolve technical issues promptly, utilizing systematic troubleshooting methodologies to address both hardware and software challenges effectively.
Excellent verbal and written communication skills to interact with end-users professionally and convey technical information in a clear and understandable manner.
Strong customer service orientation, with the ability to remain patient and empathetic while guiding users through technical issues and providing a positive support experience.

Competitive Benefits:

Competitive salary based on experience.
Health, dental, and vision insurance.
Employer-paid Life, AD&D, Short- and Long-term Disability Insurance.
401(k) Retirement plan with company match.
Paid time off, including birthdays and holidays.
Learning Management System with over 5,000 courses.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

OmegaCor Technologies is an equal-opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran's status, age, or disability.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Quick Apply

Refine Your Search

deskside support representative jobs

MSP - IT Client Support Technician

Desktop Support Technician I

AV Technician

Tier 1 Onsite IT Support Technician

IT Hardware Specialist

L2 Desktop Support

Desktop Support Technician

Systems Engineer

Program Manager

FSA - Desktop Support I

Network Team Lead

IT Technical Lead II - SAP FICO

Manager, Desktop Support

Trade Floor Desktop Support

IT Field Technician

Service Desk Operations Manager

IT ASSET ANALYST

SENIOR SERVICE DESK TECHNICIAN

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Additional Duties and Responsibilities:

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