Top 238 Desktop/helpdesk support engineer Jobs

Campus Technician (Information Technology)
UEI College/SAGE Albuquerque —Albuquerque, NM
- $24 - $26 an hour
- Full-time
- Microsoft Outlook
- Software troubleshooting
- Inventory management
- Health savings account
- Health insurance
Quick Apply
9d
Information Technology Engineer
Greater Miami Expressway Agency —Miami, FL
- $85,000 - $115,000 a year
- Full-time
- Background check
- Computer science
- Clean driving record
Quick Apply
IT Helpdesk Engineer
BlueBridge Networks —Cleveland, OH
- From $20 an hour
- 8 hour shift
- Software troubleshooting
- Customer service
- Mid-level
- Health savings account
- Health insurance
Quick Apply
Tier 1 IT Support Technician — Wilmington, NC (Onsite)
Atlantic Computer Services —Wilmington, NC
- $21.63 - $25.00 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Health savings account
- Paid holidays
Quick Apply
Desktop Support
Atomic Machines —Emeryville, CA
- $60 - $75 an hour
- Google Workspace
- Computer Science
- Mid-level
Quick Apply
8d
Helpdesk Engineer – Windows / Microsoft 365
Vichara —New York, NY
- $40 an hour
- Full-time
- Microsoft Outlook
- English
- Mid-level
Quick Apply
Helpdesk Engineer 2
Prescient Solutions —Des Plaines, IL
- $65,000 - $70,000 a year
- Full-time
- 5 years
- Mid-level
- Windows
- Health savings account
- Health insurance
Quick Apply
14d
Desktop Support Level 2
Americas Technician Services —Raleigh, NC
- $25.00 - $38.50 an hour
- Urgently hiring
- Mid-level
- Windows
- Microsoft Office
Quick Apply
7d
Helpdesk Engineer - Level II
Century Solutions Group, Inc. —Tyrone, GA
- $55,000 - $65,000 a year
- Full-time
- Mid-level
- 3 years
- High school diploma or GED
- Dental insurance
- Paid time off
Quick Apply
Helpdesk Engineer
Prescient Solutions —Cary, IL
- $55,000 - $60,000 a year
- Full-time
- Mid-level
- Microsoft Office
- 3 years
Quick Apply
Contract: IT Helpdesk Engineer Level 2
PharmaEssentia U.S.A. —Burlington, MA
- $40 - $50 an hour
- Weekends as needed
- Hybrid work
- Computer science
- Microsoft Outlook
- Computer Science
Desktop Support Technician, Senior
LCG, Inc. —Bethesda, MD
- $30 - $38 an hour
- Computer Science
- Word processing
- Research
- Paid holidays
- Disability insurance
Quick Apply
Helpdesk Support
Allegheny County Pennsylvania —Allegheny County, PA
- $21.22 - $25.71 an hour
- Weekends as needed
- Background check
- Computer science
- Computer Science
7d
Helpdesk / Remote Support Specialist
Elsewhen Technology —Kokomo, IN
- Email
- Mid-level
- Driver's License
- Travel
IT Support Engineer
Younger Enterprise Systems LLC —Madison, WI
- $65,000 - $85,000 a year
- Full-time
- Hybrid work
- Google Workspace
- 5 years
- English
- Health insurance
- Paid time off
Quick Apply
Biometrics Technical Support Engineer
First Advantage —Remote
- $50,000 - $62,000 a year
- Full-time
- Background check
- Microsoft Outlook
- Research
HelpDesk Specialist
Business Management Associates, Inc. —Bowie, MD
- Part-time
- Remote
- 11+ years
- Windows
- Master's degree
Quick Apply
Desktop Support Engineer
Vitol —Houston, TX
- Full-time
- Bachelor of Science
- Writing skills
- Office
- Disability insurance
- Health insurance
Quick Apply
Desktop Support Engineer (Full-Time)
Axiom Technologies —Springville, UT
- Full-time
- Mid-level
- Windows
- US work authorization
- Health insurance
IT Desktop Support
Axiom Technologies —Milpitas, CA
- Part-time
- Hybrid work
- Computer science
- Computer Science
- Mid-level

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Campus Technician (Information Technology)

UEI College/SAGE Albuquerque
Albuquerque, NM

Quick Apply

Job Details

Full-time
$24 - $26 an hour
9 days ago

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Parental leave
Vision insurance
401(k) matching
Opportunities for advancement
Life insurance
Referral program
Retirement plan

Qualifications

Network administration
Desktop support
Mobile device support
TCP
System administration
Operating systems
Microsoft Outlook
Software troubleshooting
MCP
Wireless networking
Inventory management
IT system monitoring
LAN
Equipment troubleshooting
Windows
Incident Escalation
Printer (troubleshooting support)
Microsoft Office
High school diploma or GED
DHCP
Uninterruptible power supplies (UPS)
Driver's License
Desktop (troubleshooting support)
Desktop applications
Computer networking
Network support
Telephone systems
TCP/IP
Desktop administration
Cabling

Full Job Description

We’re Looking For: Someone with tenacity, passion, discipline, and grit to join our team as a Campus Technician at our United College/SAGE Campus in Albuquerque, NM.

Please note: We do not accept applications from candidates living outside of the state of New Mexico or who reside more than 30 miles from the campus.

To Do What: In this position, you will be responsible for providing high-technology support for students, faculty, and staff.

Who Are We: UEI College/Sage Technical Schools is a leader in post-secondary career education, and we are obsessed with student success. Our company is fast-growing and has opportunities for growth and advancement.

What We Offer: We are a Certified Employee-Owned Company and offer a variety of benefits for full-time and part-time colleagues, including a generously matched 401(k) plan!

Some of the great work you’ll do includes:

Supporting students through their education journey and witnessing their dreams become reality
Helping students determine their educational goals

Position Summary
Reporting to the Manager of IT Campus Support, the Campus Technician is responsible for all desktop support functions within the Campus. The position provides support to all employees, Instructors, and students on campus for the following operating system, applications, network access, file-level access, printing, connectivity, user status changes, and their phone setup. The position is also responsible for executing the maintenance functions on the student lab images; published applications for staff access. The Campus technician will perform monitoring functions to ensure all networks and systems are reporting a healthy status. The Technician is responsible for first level escalation to the Network or System Engineers to ensure the issue is being addressed and a resolution is reached. The Campus Technician is also responsible for all support functions related to the intranet environment (SharePoint).

Primary/Essential Duties and Responsibilities
· Desktop support functions at the Campus (set up new user workstations, answer user Help desk tickets, set up new user phones, Email, printers, and transcript accounts change functions for all users as needed

· Provide technical support and training to users on the access and use of Company resources.

· RingCentral phone, Desktop or Mobile Application, Helpdesk submissions, outlook email, access to email on personal cell for authorized users

· Verify that campus users have access and are connected to copiers\scanners and printers.

· Check the campus copiers, scanners, and printers daily for paper, toner/Ink and network connectivity

· Take and submit the meter count from the copiers. Check classroom projector functionality and train users on the use of the projector, copiers, scanners, and printers

· Conduct maintenance functions on all student lab images and WYSE thin client (V.D.I) used at the campus

· Monitor Network and system health on campus to ensure their availability and uptime

· Monitor the campus Wi-Fi connection to ensure that it is working for staff, faculty and staff

· Create new student accounts and provide information to the Education Department

· Verify that the students can log in to the workstations, Chrome books, and Android tablets

· Escalate issues that cannot be resolved at the campus level to the Network or System Engineers

· Setup and troubleshooting of classroom projectors

· Perform maintenance functions on all applications accessed by users via Teams screen sharing or Quick Assist

· Unlock accounts and reset user passwords

· Maintain campus data center, cabling, UPS maintenance, and server up-time

· Work with the Network & System Engineers on all assignments required at the campus

· Other duties as assigned.

Essential Skills And Experience
· Maintain proper decorum when interacting with staff, faculty, students, and outside vendors

· Demonstrate good technical, problem-solving, communication and documentation skills.

· Self-starter, flexible, dependable, and capable of multi-tasking and of quickly learning new products and technologies

· Advanced understanding of the Windows 10/11 desktop operating system

· Experience in desktop support functions (printing, users access, application support, etc)

· Basic understanding of cable termination techniques, procedures, equipment and troubleshooting techniques including 66 & 110 blocks, MDF & IDF cabling, Fiber Optics cabling

· Basic understanding of telecommunication & analog phone punch down systems

· Basic understanding of Network administration functions

· Basic understanding of Phone system administration functions

· Basic understanding of the monitoring and escalation process

· Basic understanding of Uninterruptable Power Systems (UPS)

· Hands-on experience with Windows 10 Operating system, MS-Office, and O365

· Ability to explain technical terms and processes in layman’s terms to end users

· Well versed in time management and inventory control

Key Success Factors

Promptly responding to and closing of Helpdesk tickets
Assigned projects are completed promptly with proper documentation
Adherence to written company policies and procedures

Direct Reports to This Position
None

Physical and Mental Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical - standing, walking, sitting, handling papers and folders, ordinary talking, hearing, and vision, lifting up to 25 pounds.

Mental - alertness, precision, ingenuity, problem-solving, analytical, memory, concentration, judgment, writing ability, reasoning, initiative, patience.

Job Type: Full-time

Salary: $24.00 to $26.00 /hour, depending on how closely you match the listed requirements.

Job Type: Full-time

Pay: $24.00 - $26.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Referral program
Retirement plan
Vision insurance

People with a criminal record are encouraged to apply

Application Question(s):

Lack of an answer will not disqualify you, but may be the difference when comparing similarly qualified applicants.

Have you ever served in the Military and been honorably discharged? (Yes or No)

Lack of an answer will not disqualify you, but may be the difference when comparing similarly qualified applicants.

Have you reviewed the Hourly Salary Range? (Yes or No)

Lack of an answer will not disqualify you, but may be the difference when comparing similarly qualified applicants.

Do you live within 25 Miles of the campus? (Yes or No)

Lack of an answer will not disqualify you, but may be the difference when comparing similarly qualified applicants.

Please list all current or expired IT Certifications achieved.

Education:

High school or equivalent (Required)

Experience:

Desktop support: 1 year (Required)
Active Directory: 1 year (Required)
Wireless Troubleshooting: 1 year (Required)
Cabling: 1 year (Required)

Ability to Commute:

Albuquerque, NM 87105 (Required)

Work Location: In person

Quick Apply

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